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Support time bug

It's been maybe more than a month now. You managed to fix the special offers issues, managed to implement new stuff but when it comes to the important stuff which matters for players in every day gameplay, nothing, as usually......

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  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 809
    We are looking into this and while it has been partially fixed we still have some work to do to completely fix it.
  • Empire12 (IN1)Empire12 (IN1) IN1 Posts: 31

    Lol my discussion was closed

    Bcoz I told correct thing :)

    This is difference between ruby and non-ruby player

  • Empire12 (IN1)Empire12 (IN1) IN1 Posts: 31

    I just want to tell

    If players getting lucky Pennies by paying

    So ggs should Give ways by without paying too

    It's unfair done by ggs

    Simply I want to tell this

  • Empire12 (IN1)Empire12 (IN1) IN1 Posts: 31

    I am playing game from more than 5 years

    But year by year ggs going too much greedy

    If you buy offers you can top events

    But all players can't buy

    It's very hard to compete with them who buy offers

    Nearly 4 times more score they can do with offers

  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 809
    You have done so now. Please don't spam the forum.
  • Other98OfEmpire (INT4)Other98OfEmpire (INT4) INT4 Posts: 222
    edited 02.12.2019

    Yeah, don't spam my thread guys 🙄

    When is that some work going to finish??

    The holidays are on the way, I'm afraid this might even wait for the new year...

  • WillyWiz (NL1)WillyWiz (NL1) NL1 Posts: 1,139

    I guess it has no priority because solving it does not result in more income for GGS

  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 809
    Well when this was reported it was done so under rather specific parameters. When the testers looks it was under these conditions. The bug was fixed but only under those conditions rather than under all conditions. That was mainly my fault as I reported it as I understood it to be rather than how it actually was (sorry if that sounds rather convoluted). Anyway the team are looking into the issue still and I would hope that it will be solved with an upcoming update.
  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 809
    I don't know... I like the Fun Fair analogy. So using that imagine that you are the Fun Fair manager. You've just bought a new and amazing ride that everyone wants to use. It needs power right? So you go to the back of the fun fair where everything is plugged in. There aren't any sockets availabe as the power cord is too short. So you start to shuffle some around to make sure that you can have everything powered. In the end it all works out and everything has power. Then you look at the Merry-Go-Round. It still runs, those horses are going around and around like they should. However its just a tad slower than before. Okay thats not great but it works. So you then go back and figure out if you've got enough power being delivered to the Merry-Go-Round and so you start the power cord shuffle again.... 
  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 809
    I'm glad we both came to such an understanding.
  • All that debating /comparing, whatever it is, is irrelevant for me and my teammates. Is there an estimated date for the fix?

    We are in war and probably many others are and this bug is making a lot of trouble.

  • Lezley (GB1)Lezley (GB1) GB1 Posts: 2,667
    edited 03.12.2019
    I don't know... I like the Fun Fair analogy. So using that imagine that you are the Fun Fair manager. You've just bought a new and amazing ride that everyone wants to use. It needs power right? So you go to the back of the fun fair where everything is plugged in. There aren't any sockets availabe as the power cord is too short. So you start to shuffle some around to make sure that you can have everything powered. In the end it all works out and everything has power. Then you look at the Merry-Go-Round. It still runs, those horses are going around and around like they should. However its just a tad slower than before. Okay thats not great but it works. So you then go back and figure out if you've got enough power being delivered to the Merry-Go-Round and so you start the power cord shuffle again.... 

    Although if this analogy is accurate, and the catastrophic problems with "other rides" was caused by "plugging in" beyond the horizon, the best thing to have done would be "unplug" beyond the horizon until it could be "plugged in" without breaking the existing rides, because "existing rides" aren't slow they broken and near impossible to use.
    Post edited by Lezley (GB1) on
    Knowing trees, I understand the meaning of patience.
    Knowing grass, I can appreciate persistence.
  • This bug has been in game for 2 months maybe longer does ggs not know of this bug if they do know of this bug and havnt made a attempt to fix it shame on you guys this is ridiculous I’ve wasted 100s maybe 1000s of feathers just to get the correct time and even then it’s off by a few minutes like this is out of hand what could y’all possibly be doing that you can’t fix this bug it’s impossible to coordinate a proper mass attack because some how the times gonna be messed up basically just making this game event only shame on you guys the amount of money we spend on this game this game should be top notch

  • WillyWiz (NL1)WillyWiz (NL1) NL1 Posts: 1,139

    Not many people of GGS read this forum. And not many bugs we report are being fixed unfortunately. GGE has a will of their own and we do not seem to be a part of that.

  • many bugs are in game many years... when dont come money to GGS then nobody fix it.
    Kamenna tvrz [ TAE 420 ] @ INT2
  • Drednaught (AU1)Drednaught (AU1) AU1 Posts: 180
    @CM_Crom Cruach - Update please! It’s not just the travel time bug, it’s also the troop recruiting and tool building blockage which needs to be periodically checked and slots shuffled to remove the jam. The inability of GG to address and rectify the whole shebang of this glitch is really quite ludicrous.
  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 809
    We are working on this issue, its rather complicated and so a quick fix isn't posible. We've prioritised it and will push the studio for results sooner rather than later.
  • scipiosmith (US2)scipiosmith (US2) US2 Posts: 100
    edited 07.01.2020
    @CM_Crom Cruach - I am experiencing my troops pausing and not returning from attacks on NPC targets and my cart pausing from returning from deliveries. 

    This happens when I have attacks out or carts moving and I leave the game.  Last night a 2 minute attack travel time on a sand baron froze and did not start to return until I logged back into the game over an hour later.

    This has happened with nomad and samurai attacks as well.

    I cannot confirm, but it also appears that any loot from these stalled attacks does not appear at the castle.

    Is the root cause the same?
  • LagerthaLagertha Posts: 957
    @CM_Crom Cruach - I am experiencing my troops pausing and not returning from attacks on NPC targets and my cart pausing from returning from deliveries. 

    This happens when I have attacks out or carts moving and I leave the game.  Last night a 2 minute attack travel time on a sand baron froze and did not start to return until I logged back into the game over an hour later.

    This has happened with nomad and samurai attacks as well.

    I cannot confirm, but it also appears that any loot from these stalled attacks does not appear at the castle.

    Is the root cause the same?
    This has been reported and is being worked on too. 
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  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 809
    Sure and we roll back all your progress while we are at it....
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