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Elemental Eidolon - piece not received

This collector event ("Elemental Eidolon") I didn't get the temporary Look piece that we usually get at the start of the event. The one that gives a bonus on essences collected. Did others receive it?

It's possible it was in the list offers when we were unable to scroll offers the other day. Either way, I was not able to claim it.





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Comments

  • HYDROgoose (AU1)HYDROgoose (AU1) AU1 Posts: 147

    I didnt get either

    HYDROgoose @ GG 1
  • Lezley (GB1)Lezley (GB1) GB1 Posts: 2,691
    I was able to scroll through offers, it was never offered.
    Knowing trees, I understand the meaning of patience.
    Knowing grass, I can appreciate persistence.
  • WillyWiz (NL1)WillyWiz (NL1) NL1 Posts: 1,139

    I never saw that piece, also not in the past. But, I usually ignore this event because the rewards are poor.

  • Ivan Again (INT4)Ivan Again (INT4) INT4 Posts: 1,381
    I was able to scroll through offers, it was never offered.
    OK, good to know Lezley. I wasn't sure if I'd missed it during the problem of scrolling through offers. 
    Looks like it's only available for rubies this time but they forgot to update the help text. 
  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 834
    I've asked QA to clarify what the problem was with this.
  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 834
    It looks like this wasn't scheduled correctly. As the event is coming to a close soon I am not sure what way we will proceed with this.
  • WillyWiz (NL1)WillyWiz (NL1) NL1 Posts: 1,139

    Hmm, another event that was not scheduled correctly. I remember we are still waiting on the alliance rewards for the Daimyos event.

  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 834
    We have scheduled the gift for 15:00 today, sorry that this wasn't given out at the event start.
  • Verduveltje (NL1)Verduveltje (NL1) NL1 Posts: 500


    @CM_Crom Cruach

    good to see this taken care off in a timely manner! Thanks.



    @QA (Questions and Answers) departement:

    Hurray and Cheers to you!!! A answer had been given to a question at last!

    Keep it up, lot"s and lot's and lot's and lot's of unresolved, unanswered, unwanted things to be solved :)

    Veni vidi Verduveltje
  • Ivan Again (INT4)Ivan Again (INT4) INT4 Posts: 1,381
    We have scheduled the gift for 15:00 today, sorry that this wasn't given out at the event start.
    Thanks for chasing up Crom.   
  • Ivan Again (INT4)Ivan Again (INT4) INT4 Posts: 1,381
    @CM_Crom Cruach, we have the same problem again with the latest Collector event. 
  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 834
    I wasn't aware that an item was supposed to be paid our for the latest one. I'll check.
  • Ivan Again (INT4)Ivan Again (INT4) INT4 Posts: 1,381
    edited 25.10.2019
    We eventually got it late for the last Collector event, after you followed up.

    The help info the for the current Collector event is the same as last time (see screen shot at top of this thread), but we haven't received the gem.  

    EDIT: Sorry, Look piece not gem.
    Post edited by Ivan Again (INT4) on
  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 834
    Okay the gem is being deployed as we speak. My apologies for the delay and thanks for bringing it up.
  • Ivan Again (INT4)Ivan Again (INT4) INT4 Posts: 1,381
    Thanks Crom
  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 834
    You've got it?
  • Ivan Again (INT4)Ivan Again (INT4) INT4 Posts: 1,381
    You've got it?
    there's now a gift box.  Haven't opened it yet, but assume it's the piece. 
  • Lezley (GB1)Lezley (GB1) GB1 Posts: 2,691
    edited 25.10.2019
    You can open and back out if you don't want to pick up yet, to check.  ;)

    It is it though  ;).  Thanks for sorting Crom.
    Knowing trees, I understand the meaning of patience.
    Knowing grass, I can appreciate persistence.
  • Ivan Again (INT4)Ivan Again (INT4) INT4 Posts: 1,381
    oh, didn't know that was possible
  • Ivan Again (INT4)Ivan Again (INT4) INT4 Posts: 1,381
    Yet another Collector event and yet again we don't get the Look piece. The event info still says we should get it:



  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 834
    I'll request it
  • Ivan Again (INT4)Ivan Again (INT4) INT4 Posts: 1,381
    Thanks Crom. 
  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 834
    The piece will be available at 14:00 CET today, sorry for not having it directly at the event start.
  • WillyWiz (NL1)WillyWiz (NL1) NL1 Posts: 1,139

    It is now the third time this had to be fixed manually after the event has started. Has something be learned from this for the next time?

  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 834

    It is now the third time this had to be fixed manually after the event has started. Has something be learned from this for the next time?

    Yes though I had to deploy the whip to ensure the lesson stuck this time.
  • Lezley (GB1)Lezley (GB1) GB1 Posts: 2,691

    It is now the third time this had to be fixed manually after the event has started. Has something be learned from this for the next time?

    Yes though I had to deploy the whip to ensure the lesson stuck this time.
    Oooh kinky 😂
    Knowing trees, I understand the meaning of patience.
    Knowing grass, I can appreciate persistence.
  • Ivan Again (INT4)Ivan Again (INT4) INT4 Posts: 1,381
    By the way, there was no Look piece again for the most recent Collector event. But since I wasn't participating I didn't bother mentioning it this time. Do you think one day you could return to giving it to us automatically without me having to remind you every single time?
  • Verduveltje (NL1)Verduveltje (NL1) NL1 Posts: 500

    And for the current collector event: missing again

    Veni vidi Verduveltje
  • WillyWiz (NL1)WillyWiz (NL1) NL1 Posts: 1,139
    edited 03.01.2020

    And with @CM_Crom Cruach on holiday I guess it will not be corrected and clearly the internal procedures at GGE are still not in order. Why am I not surprised?

    Post edited by WillyWiz (NL1) on
  • Verduveltje (NL1)Verduveltje (NL1) NL1 Posts: 500

    Greedy Gringe's Empire

    Veni vidi Verduveltje
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