Home Official announcements

⭐️ Latest Empire Family News ⭐️

124

Comments

  • LagerthaLagertha Posts: 973

    Server maintenance - Outer Realms | 06.03.2019 |



    Brave warriors, 

    We're going to have a server maintenance, in order to fix a critical issue which we recently encountered in our Outer Realms event.  
    This is expected to happen today (the 6th of March) between 19:45 CET and 20:15 CET. There will be a shorter downtime of ~15-30 minutes. Of course, food and boosters will be frozen as always. 

    Best regards,
    Your Empire Family 
    Forum SignatureDiscordFacebookTwitter
  • LagerthaLagertha Posts: 973

    Long Term Point Event - Artifact Compensation


    Brave warriors, 

    As some of you probably know, after you've completed our long term point event, you can continue another round of it and keep on collecting points. 

    We've encountered an issue which is related to this "second round" of the long term point event: the "Dragon's foot"-artifact is missing in the rewards of the second round! Please be aware though, that this only applies to players level 70+ who've both completed the "first round" of rewards (by claiming the final reward and starting with another round) and who've collected 3589 points

    We will have a compensation for all eligible players who meet our previously mentioned criteria, but we can only start with the compensation after our long term point event ended (in ~21 days).

    We deeply apologize for your inconveniences! 

    Best regards,
    Your Empire Family 
    Forum SignatureDiscordFacebookTwitter
  • LagerthaLagertha Posts: 973
    Apologies for the server issues you are experiencing at the moment.  GGS is reviewing the issue.

    Please be patient while they work through resolution.




    Forum SignatureDiscordFacebookTwitter
  • LagerthaLagertha Posts: 973
    edited 22.03.2019
    Game is now back online. Food will remain frozen until 22:00 CET.

    Have a great weekend all!
    Forum SignatureDiscordFacebookTwitter
  • LagerthaLagertha Posts: 973
    You made your way back from the Outer Realms and want to know if you became a Hall of Famer? Stop right there and clean your tattered shoes before entering the glorious Hall of Fame!

    Below you can find the all-time rankings for the Outer Realms. We will also provide the rankings for each event runtime plus an overview of the daily wins.

    So, who is our current Hall of Famer? About whom will the birds sing their praises throughout the kingdoms? Let's find out!

    (PS: Watch your shoes!)

     

     

    Before clicking on the link, please note:
    You can use the browser search (ctrl+F) if you want to have a quick look for your account name.

    Click HERE for the latest Outer Realms Hall of Fame.

    Forum SignatureDiscordFacebookTwitter
  • LagerthaLagertha Posts: 973
    Community Hub Announcement:

    Today we have to announce that we shall be closing the Community HUB on April 4th . We created this as another way to connect with our community, bringing you the latest news, events, and updates but also as a way for you to connect with other players. During last years Battle for Fury’s Blade event, the HUB really helped us to share the daily rankings with all of you. Sadly the uptake and use of the Hub was far lower than expected and so we will close it. We will continue to communicate via our common channels, such as the forum and keep you up to date but sadly that won’t include the Community HUB.
    Forum SignatureDiscordFacebookTwitter
  • SeleneSelene Posts: 1,580
    edited 12.04.2019
    Brave warriors, 

    We became aware today (EDIT:post moved from Friday 5 April when originally posted) that the Molten Helm  in our Spring Nights long term point event was incorrectly entered into the database and as such won't be properly awarded as it should during the second run through (ie not awarded at all). 

    We will have a compensation for all eligible players who meet the collection criteria, but we can only start with the compensation after our long term point event has ended (in ~28 days). We will mail affected players once the compensation is processed.

    We deeply apologise for the inconvenience! 

    Best regards,
    Your Empire Family 
    Post edited by Selene on
  • SeleneSelene Posts: 1,580
    edited 08.04.2019
    Hello Brave Warriors,


    It was brought to our attention today that players were not receiving one of the gems correctly during the Spring Night Festival. Instead of getting the Scorched Rock players received the Stone of Plenty. When the Spring Nights Festival has concluded we will add the Scorched Rock to eligible players’ inventory. Once again sorry for the inconvenience.


    Your Empire Family Team

  • SeleneSelene Posts: 1,580

    We have noticed that players are closing the Empire: Four Kingdoms app as a method of exiting the Outer Realms and returning to their Main Castle. I would just like to take a moment to highlight the 'Exit to Main Castle Button' in the app under event dialogue. Please see the attached picture.


  • HadrianHadrian Posts: 446
    edited 02.05.2019

    Hello Brave Warriors,


    We are aware that this newest update has caused some glitches with troop movement, screen freezing, equipment issues and PO items only showing 200 when they should be higher, not being able to transfer troops to outers properly, or forging equipment, and transferring troops and resources.

    We are working on this as of right now and hope to have them fixed as soon as possible. Thank you for your patience in this matter and the immediate feedback you gave use so we could fix this issue.

    Food will be frozen until 18:00 CET *EDITED TO ACCOUNT FOR EXTENSION*

    Your Empire Family

    Hadrian

    Post edited by Selene on
  • LagerthaLagertha Posts: 973
    edited 02.05.2019
    Short game maintenance is underway to fix the visual glitch with decorations.

    EDIT: Game back up.
    Forum SignatureDiscordFacebookTwitter
  • LagerthaLagertha Posts: 973
    edited 02.05.2019
    We thank you for your patience as we work through the bugs with this update.  

    Food is frozen until 10:00am CET 03/05/2019.

    As more information becomes available, we will update you.
    Forum SignatureDiscordFacebookTwitter
  • SeleneSelene Posts: 1,580
    edited 02.05.2019

    hey guys,

    We just released an E4K hotfix on Android & iOS:


    - Sending troops between Kingdom's works now

    - Forging & selling equipment, as well as selection of commander/castellan (and anything else related to similar issues) works on *Android only* (iOS update will follow as soon as we're approved by Apple --> probably tomorrow)


    Since the troop bug has been fixed, the food consumption will continue from 20:00 CET on again.

  • LagerthaLagertha Posts: 973
    We apologize for the delays with this update.  

    We want you all to know now we will be freezing food until tomorrow morning 10:00 CET.

    Sleep is in order tonight:)
    Forum SignatureDiscordFacebookTwitter
  • SeleneSelene Posts: 1,580
    edited 03.05.2019
    Good morning all.  

    Food will continue to be frozen until 16:00 CET to give us adequate time to deal with the issues.

    We again thank you for your patience.
    Post edited by Lagertha on
  • SeleneSelene Posts: 1,580
    Further updates on the recent issues:

    There has been another hotfix released for iOS and Android to fix the following issue:
    • Equipment: Alert dialog displayed when forging/selling/equipping equipment
    In addition, Amazon players are now able to connect to the former version and can continue to play.  

    Please stay tuned for more updates (I'm living my very best newsreader life)
  • SeleneSelene Posts: 1,580
    Another update: food will now be frozen until at least 16:00 CET.
  • SeleneSelene Posts: 1,580
    UPDATE:

    There will be another update on Google PLAY within the next few minutes.  There will be no downtime.  This will fix the following bugs:

    • Food/resources being sent to other kingdoms
    • Commander and Castellan overview throws flash error and cannot be closed - ie they can now be selected again
    There's currently no ETA for iOS or Samsung as we are currently awaiting approval.  
  • LagerthaLagertha Posts: 973
    Food is frozen until 18:00 CET.
    Forum SignatureDiscordFacebookTwitter
  • SeleneSelene Posts: 1,580
    Update part... I lost count.

    There will be a server restart within the next few minutes!!  The downtime will be approximately 20 minutes (everything will be frozen... oh wait it already is).  

    The following issue will be fixed:
    • Food production exploit: currently it is possible to increase food production beyond the normal limits.  There will be no compensation for troops that starve as a result of this exploit being removed.
  • LagerthaLagertha Posts: 973
    *Apple (iOS) - Hotfix - Version C2.23.71*

    We have another update on Apple (iOS) within the next minutes (no downtime, but new version) and fixing the following bugs:

    - FIXED: Food/Resources can't be send to other Kingdom's for players when in an alliance with more than 3 active Alliance subscriptions (Flash error and broken page)
    - FIXED: Commander and castellan overview dialog throws flash error and can not be closed with some EQ effects (TL:DR --> Commanders and castellans can be selected again)

    There's no ETA for a Samsung & Amazon update with the same content yet, since we have to wait for an approval on the other platforms. Could happen that we release them either over the weekend or latest at the beginning of next week.

    In addition, we're evaluating a compensation for the issues over the latest couple of days after the most recent update and you can expect further information & details about this topic on Monday.

    The food will stay frozen until 20:00 CEST today!

    Forum SignatureDiscordFacebookTwitter
  • LagerthaLagertha Posts: 973

    *E4K - Samsung/Amazon Update*


    We have an update on Samsung/Amazon within the next minutes (no downtime, but new version) and fixing the following bugs:


    - FIXED: Food/Resources can't be send to other Kingdom's for players when in an alliance with more than 3 active Alliance subscriptions (Flash error and broken page)

    - FIXED: Commander and castellan overview dialog throws flash error and can not be closed with some EQ effects (TL:DR --> Commanders and castellans can be selected again)


    In addition, you can expect further information on a compensation for the recent issues by end of the day.

    Forum SignatureDiscordFacebookTwitter
  • Black RoseBlack Rose Posts: 347
    Brave warriors, 

    We experienced a variety of technical issues in E4K, which occurred during the end of last week and over the weekend. 
    That's why we're going to proceed with a compensation for the inconveniences that you had to endure and this will start tomorrow, on Tuesday the 7th of May, at 18:00 CET. 

    This compensation will thereby include the following: 
    • Samurai Booster which will grant you a 100% booster for 6 hours 
    • 500 Veteran deathly horror
    • 125 Veteran demon horror
    • 15.000 Food 
    • 50 Shield wall
    • 50 Breaching tower
    This compensation will proceed via the in-game gift and it will be claimable for 24 hours. 

    We deeply apologize for the technical issues that you experienced and we thank you very much for your patience! 

    Best regards,
    Your Empire Family  
  • SeleneSelene Posts: 1,580

    Brave warriors, 


    We are going to proceed with a hotfix today in order to fix the current issues and bugs that are affecting our season pass (e.g. purchase issues, etc.)! This hotfix will occur during the course of the next few hours and it will not have downtime, so this will not interfere with your gameplay. This hotfix should fix the problem for our Google/Android users and we're expecting to have a hotfix for our iOS/Apple users coming up as fast as possible. 


    We'll keep you in the loop and will let you know when the hotfix has been released. 


    Thanks a lot for your patience! 


    Best regards,

    Your Empire Family

  • LagerthaLagertha Posts: 973
    edited 09.05.2019

    The is now live for android/google play. This update needs to be manually done if auto updates is not selected.


    EDIT: Also now live for iOS - again please manually updated if auto updates aren't selected.

    Post edited by Selene on
    Forum SignatureDiscordFacebookTwitter
  • LagerthaLagertha Posts: 973

    Google - Huawei Statement - 21st of May


    Brave warriors,

    As some of you might’ve heard, there’s currently a situation which involves both Google and Huawei. Reports indicate that Google has

     “...suspended business with Huawei that requires the transfer of hardware, software and technical services except those publicly available via open source licensing...” (Reuters).

    We just want to reassure all of our current Huawei usersthat nothing will change for you in terms of playing E4K on your device. You will still be able to play it and it will not interfere with our game services.

    Please remember that the underlying reason for this and the overall topic per se are out of our control, but we will, of course, keep you in the loop and provide you with further information as we soon as we get news about it. 

    Best regards,
    Your Empire Family

    Forum SignatureDiscordFacebookTwitter
  • SeleneSelene Posts: 1,580

    “Heralds have proclaimed the shortening of the Kingdoms League. Once you have successfully defeated the terrible Nomad Invaders King Eric will will judge the efforts of his Lords and Ladies and share the due rewards. Stay strong brave warriors against the invaders.”

    The Kingdoms League ending will coincide with the ending of the current Nomad event. It had been due to end one day afterwards but as there were no events in that time we have decided to shorten it. There is no effect on gameplay from this.

  • CM_Crom CruachCM_Crom Cruach Community Manager Posts: 770
    Bloodied blades and chests of gold approach your castle gates – it seems the horizon brings good fortune! The Berserker Knights of the Outer Realms have been on the rampage and brought forth treasures pillaged from the affluent nobles of the land. As a show of respect, these valuable wares are being offered to worthy Kings at riotous prices! 

    Get ready for a 190% Prime Time starting today at 20:00 and ending at 20:30 (CEST). This is a rare opportunity to take your affluence to the next level – don’t miss out!
Sign In to comment.