⭐️ Latest Empire Family News ⭐️

135

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  • SeleneSelene Posts: 1,580
    Dear brave warriors,

    We'll perform a game maintenance on November 06between 08:00 CEST and 14:00 CEST in order to update our database structure. 

    The downtime of each server is individual, since they'll be updated one by one and this may take up to 4 hours per instance. 

    During maintenance food will be frozen and boosters will be paused. 

    All the best,

    Your E4K Community team
  • SeleneSelene Posts: 1,580
    Hey guys,

    We have currently 2 display issues with the new Samurais:

    1. The food production build item in the token shop.
    2. the 3 point condition for the current LTPE. you dont have to earn 1000 tokens, you need to spend 1000 tokens to get 3 points.

    These problems will be sorted as soon as possible. Please be aware that these are only visual glitches and do not impact gameplay. 
  • SeleneSelene Posts: 1,580
    Hey guys,

    Due to an issue in our Royal Quest campaign, we will prematurely complete the current Gallantry points quest for everyone between level 30 and 39! Subsequently, spent rubies in this quest will be compensated throughout this week. All other levels were not affected by this issue.

    Apologies for the inconvenience.

    Best,
    Your Empire Family
  • HadrianHadrian Posts: 425Moderator
    Hello Warriors,

    We plan to have a Bugfix Update tomorrow (28.11.2018) between 9:30 and 13:00 CET! There is no need to download a new Version from the Appstore since this is a Server Update only, which means it comes with a short downtime of approx. 10-15 minutes. Food and Booster will be frozen during that time!

    The following issues will be fixed with the announce Bugfix Update:

    Events
    • War of the Realms -  Sometimes castles were weaker when you use the fortify reroll
    • War of the Realms -  New spy reports were sometimes outdated when you used the normal currency dethrone feature

    Please bear in mind, if an issue is not listed here it will not be included in the update, and therefore will take some more time to be fixed.

    Apologies for any Inconvenience.

    Your Empire Family
  • LagerthaLagertha Posts: 367Moderator

    Dear brave warriors,

    Please note that today (12/13/18) from ~ 11AM EST until tomorrow (12/14/18) until ~ 12:00 AM EST our support form won't be reachable due to an overnight maintenance and tickets won't be sent correctly.

    If you encounter any problems, like in-game losses, during this time frame, please either save your request and send it tomorrow, or if it is a report of a bug, feel free to enter our forums for help.

    Your Community Team
  • HadrianHadrian Posts: 425Moderator
    edited 01.01.2019
    Hello, Brave Warriors.

    Unfortunately the samurai event got started as glory event by mistake, which caused the server issues.

    We now deactivated the event and there won’t run any other event until further notice (we may start another event later on and will let you know).

    From your CM team 

    Hadrian 
  • LagerthaLagertha Posts: 367Moderator
    Dear warriors,

    In order to celebrate the beginning of a new year, we want to hand out a special gift to you. Therefore, we just granted a ruby payment doubler to all players on the live servers, as well as the Outer Realms.

    The payment doubler itself will work out like always, meaning that for one of your purchases we will give you an extra 100% on top, regardless of when and how many rubies you purchase! You will receive your gift automatically after you login to the game and can cash it in at any time!

    Best regards,

    Your Empire Family
  • SeleneSelene Posts: 1,580
    edited 21.03.2019
    Dear knights, 

    We wanted to give you a little insight on the current status of our dear support team.

    If you’ve contacted our support recently you might already noticed that replies from our support team currently take longer than you’re used to. This is due to the past holiday season, where a whole lot of requests were received, and a flu season across Germany, by which some of our support agents are affected. Regardless of the circumstances, we would like to assure you that all tickets will be answered as soon as possible.

    We apologize for any inconvenience caused by this and thank you for your understanding.

    Your Community Team

    EDIT: issue resolved 
    Post edited by Selene on
  • HadrianHadrian Posts: 425Moderator
    Braves Warriors, 

    We plan to have a Server Maintenance on the upcoming Monday (14th of January) between 8:00 and 10:00 CET! This maintenance comes with a short downtime of approx. 30-60 minutes. Of course, food consumption and booster times will be frozen during the longer downtime! 

    As part of the aforementioned Server Maintenance, the Royal Post will be temporarily deactivated for all Android devices
    We are currently also working on a new comprehensive feature for iOS and Android to provide a more efficient and easy way for all the latest news in the Empire in the future!

    As always, do not take the aforementioned times as guaranteed, as possible delays due to unforeseen circumstances can occur.


    Your Empire Family
  • SeleneSelene Posts: 1,580
    Changes to the Dethrone (Exile) Feature

    Brave Warriors,

    As of today, the options to re-roll your foreign or Bloodcrow castles can randomly change with each event. That means you won't always have the same currency available for the Exile option, it can differ from event to event. In one event you might be able to use your khan tablets or samurai tokens and later on, you can choose between khan medals and coins.

    Your Empire Family
  • LagerthaLagertha Posts: 367Moderator
    Dear Community, 

    You may have noticed that we've published this announcement at a rather unusual time (talking about CET time), at least for us. 
    The reason for this is, that this announcement had by accident been prematurely announced on another international forum! 

    The plan was, to release this information globally at the same time, by tomorrow (Friday, the 18th of January, at 13:00 CET)! 

    First of all, we want to deeply apologize for this accidental and premature posting on another international forum. Things like these never happen on purpose and we do not want to withhold any information from you whatsoever, especially when it's supposed to be shared with our whole global community. 

    That's why we've connected with our international moderators and together with them, we've been able to finish the translations in our languages in a timely manner. This enabled us to share this announcement as fast as possible with you. 

    Having said this, we'd also like to thank all of our moderators from the bottom of our hearts, for their incredible work in publishing this announcement in such a spontaneous way! 

    We deeply apologize that this announcement had to be shared at this unusual time of the day und we also want to assure you that this hasn't been done deliberately and this shall also not happen this way again in the future! 

    We wish all of you a nice evening/morning (depending on your time-zone)!

    Best regards,
    Your Empire Family 
  • Black RoseBlack Rose Posts: 270Moderator
    edited 21.01.2019


    Brave Warriors,

    Just a reminder, the Kingdom's League will start tomorrow, January 22nd. Every player will receive a free season pass in this first run. May the odds be ever in your favor!

    Best regards,
    Your Empire Family 
  • SeleneSelene Posts: 1,580
    Dear Amazon players,

    Unfortunately, we're not yet approved by Amazon and therefore you won't be able to try out the newest features today. 

    As soon as we are approved, we can update the application and you'll be able to enjoy the most recent content as well. 

    We deeply apologize for any inconveniences caused due to the update delay on Amazon.

    Cheers,

    Your E4K Community Team
  • SeleneSelene Posts: 1,580
    Hey all

    We are going to have a short downtime at 15:00 CET today to fix an issue with the kingdoms league rankings calculations. the downtime lasts ~10 minutes. food and booster will be frozen.
  • LagerthaLagertha Posts: 367Moderator
    edited 30.01.2019
    Kingdom's League - Bloodcrows issue (30.01.2019)

    Hey guys,

    As some of you already noticed, we have an issue with the Bloodcrows event not counting for the Kingdom's League. Since we do not want to cancel and restart the current War of the Bloodcrows, we decided to skip this one for the Kingdom's League and have the next War of the Realms event counting. So we have the Samurai Invasion (02.02) first and afterward the War of the Realms (05.02).

    Again, the Bloodcrows event itself won't be canceled, it just doesn't count anymore for the Kingdom's League which will be continued with the next Samurai Invasion. Thus, we will prolong the Kingdom's League until February 9th.

    Apologies for the inconvenience.

    Your Empire Family
    Post edited by Lagertha on
  • LagerthaLagertha Posts: 367Moderator
    Outer Realms - Info on the Equipment Trader sets

    Brave warriors, 

    We want to provide you with some info on the Legacy of the Goat Cult set and the Heritage of the North set, which has been removed from the Equipment Trader in the Outer Realms. In short, those sets had a severe pricing balancing issue which was also abused by some players. To avoid further problems we have decided to remove those two sets from the trader until we have done the necessary balancing. You can expect the sets to be back earliest in our next Outer Realms run.

    Apologies for the inconvenience.

    Your Empire Family
  • Black RoseBlack Rose Posts: 270Moderator
    edited 01.02.2019
    Outer Realms - Info on the Equipment Trader sets

    Brave Warriors,

    Due to the feedback we have received surrounding the removal of the Legacy of the Goat Cult set and the Heritage of the North set in the Outer Realms, we have talked to our team about it to find a proper solution for everyone. 

    We will have the equipment trader from Feb 1st until February 11th WITH the two coin sets available for all currencies again. During that time, everyone who wants to buy those sets should buy it (and probably not sell it), because after that time frame the equipment trader will run more frequently again and without those two sets until we have fixed the pricing balancing as previously announced.

    Apologies for the inconvenience.

    Your Empire Family
    Post edited by Black Rose on
  • Black RoseBlack Rose Posts: 270Moderator
    Hey guys,

    We came across another issue in our Kingdom's League Rankings which we want you to be aware of during your adventures. Currently, some rewards being shown in the rankings don't seem to match your ranking. This is obviously not intended and we are already investigating this issue.

    Due to an error in the system, some players are not shown in the rankings so the players lower than them get pushed up but their rewards are actually the correct lower rank ones. As an example, a rank 21 players is pushed up to 20 (because the player at rank 20 is not shown at all) thinks he should get the rewards for rank 11-20, but he actually gets the rewards for rank 21-50. It's a bit confusing and annoying but we are on it!

    Apologies for the inconvenience.

    Your Empire Family
  • LagerthaLagertha Posts: 367Moderator
    Good morning brave warriors,


    Today we will provide a new client version in the app stores. It will fix the text subscription food bonus text.

    This update is not mandatory to play the game, but you will have to download it manually to fix that text.

    Have a smashing day!
  • Black RoseBlack Rose Posts: 270Moderator
    We are sending out the monthly progression email now!

    Everyone who has a valid registered email address will receive that email. If players sign up for the newsletter now or this month they will receive this email from next month on then.
  • Black RoseBlack Rose Posts: 270Moderator
    Regarding the offer overstacking issue in the Outer Realms 

    If you have reports about this, you can send them to the support. Those players should explain when and where this happened and how many rubies they have spend; basically all the details. The support will then take care of it and compensate the missing resources.
  • LagerthaLagertha Posts: 367Moderator

    Server maintenance | 11.02.2019 | ⌚ Between 8:00 and 10:00 CET | ⌛ ~30 minutes downtime


    Brave Warriors,

    The first Kingdom's League has successfully ended this week and we are eager to review your feedback on it, to improve this event with every run based on what we have received from our communities. The second Kingdom's League already casts its shadow before and we plan to tackle one of your major pain points quite soon. The Matchmaking, we would like to have it fairly balanced and therefore we will have a small server update coming up this Monday, 11.02.2019 to optimize the Kingdom's League matchmaking. The reason we want to do it as early as possible is simple. The system needs a few runs of the known invasion events to work properly. So the next events will bring it into line.

    The downtime is expected to be around 15-30 minutes long. Of course, food consumption and booster times will be frozen during the longer downtime. But as always, do not take these times as guaranteed, as delays due to unforeseen circumstances can occur.

    Last but not least a small heads-up, the second Kingdom's League will start on February 21st!

    Your Empire Family
  • LagerthaLagertha Posts: 367Moderator

    Sales from February 11th until February 14th!

    Amongst others, you can get an Eternity Garden with 300 Public Order and a Fusion Maze with Fusion level 200!


  • LagerthaLagertha Posts: 367Moderator
    Brave warriors, 

    We just want to reassure you that the 3 versions of the "Garments of the shadow sorcerer"-set will be released during the course of the next few weeks/ next few Shapeshifter runs. We will begin this release first with the set version that'll be obtainable for charms! 

    The other sets will come to the game in the Shapeshifter event-runs after the charm-set has been implemented! 

    Best regards, 
    Your Empire Family   
  • LagerthaLagertha Posts: 367Moderator
    Brave warriors

    After several long discussions about the Shapeshifter castellan set, we've decided to bring all of the 3 variations of our "Garments of the shadow sorcerer"-set at once. This implementation is expected to happen in our update of March 2019. 

    We decided that it would be indeed better to provide all of our players with all 3 variations from the get-go, in order to give them various options to choose from. 

    Best regards,
    Your Empire Family Team 
  • Black RoseBlack Rose Posts: 270Moderator
    edited 20.02.2019
    Brave warriors, 

    The update that was announced for this week will be released tomorrow on Thursday the 21st of February. Please be aware that the downtime should take around 30-60 minutes, as communicated in our February Update notes.
  • LagerthaLagertha Posts: 367Moderator
    edited 21.02.2019
    Hey all,

    We will have a short downtime for a hot fix est start around 12:00 CET.   

    Downtime expected 15-30 minutes.

    Food will be frozen.  Sorry for the inconvenience.
  • Black RoseBlack Rose Posts: 270Moderator
    Dear Amazon Players,

    The Amazon version is still in process. 

    If we can't get the approval by today (or tomorrow), we might have to resubmit another version with some hotfixes planned for the game, which will be released next week in all stores. So Amazon players might have to wait even longer then. Of course, we hope that Amazon will approve that hotfix version faster than the ones before.

    We deeply apologize for any inconveniences caused due to the update delay on Amazon.

    Your E4K Community Team

  • LagerthaLagertha Posts: 367Moderator
     

    Bugfix Update | 05.03.2019 | ⌚ between 9:00 and 13:00 CET | ⌛ ~25 minutes downtime


    Hey guys,

    In order to fix the following Bugs,

    • Relic axemen and bowmen are not used in Autofill
    • Relic Barracks recruit speed and unit capacity values don't match the original balancing.
    We plan to have a Bugfix Update tomorrow, 05.03.2019, between 9:00 and 13:00 CET. The downtime will be around 15-30 minutes but food and booster will be frozen! But as always, do not take these times as guaranteed, as delays due to unforeseen circumstances can occur.
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