⭐️ Latest Empire Family News ⭐️
Selene
Posts: 1,580
Hey all,
I have decided to start this news thread for random updates that don’t warrant a full post to themselves but still need to be posted. Hopefully this helps bring down the number of pinned threads!
The first bit of news is that it has been decided to increase the runtime for the architect for the rest of the year to 24h as this was so appreciated by players.
Happy Christmas!
Selene
I have decided to start this news thread for random updates that don’t warrant a full post to themselves but still need to be posted. Hopefully this helps bring down the number of pinned threads!
The first bit of news is that it has been decided to increase the runtime for the architect for the rest of the year to 24h as this was so appreciated by players.
Happy Christmas!
Selene
Post edited by Selene on
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Brave warriors,
As some of you might have already realized, the emperor is in more and more of a festive mood. Themed events all over the Empire and attractive offers for everyone to participate in the festivities.
But not only will the emperor celebrate the coming days with his family and royal court, your Community team is following suit. Our Community Managers, as well as our Board team, will have some days off to enjoy the holiday season. But this does not mean there is no one here taking care of you throughout the rest of the year. As mentioned before, your Community team will spend some time with their families and of course, you belong to it as the Empire family! So, even during the festive period, there will be someone here for you but less frequently than usual. Your whole Community Team will be back at the beginning of January, starting a new ride into an exciting new adventure in 2018.
Of course, not only the Community but also our Customer Support team will be back with full force in 2018. Which also means, the processing of tickets by our remaining agents will be slowed down and occasionally delayed throughout the rest of 2017. Apologies for the circumstances caused by this and thank you for your understanding.
But let's get back to the good news now! Since we are one huge Empire family, we want to surprise you with a respective holiday gift which will contain the following:
On top of that, you will get a Ruby Doubler, which can be used to double the value of your next purchase!
Both will be sent out on December 24th, 10 am CET and will be claimable until December 26th, 10 am CET.
Please accept this package as an appreciation for this really exciting Empire Year 2017, full of ups and downs and you were always part of it. Without you this year would not have been such a great adventure for all of us! We can't wait for 2018...amazing things are coming...ROOOOAR!
Thank you, happy holidays and a happy new year to all of you!
Your Empire Family
Just want to clarify that this ruby doubler WILL stack with your LTPE doubler. It’s only LTPE doublers that do not stack.
Selen
Once it is available you can download it in your preferred app store and start recruiting as usual again! Also, if you are on iOS and can't see the latest version, restarting the device might help in these cases.
More info will follow soon.
Best,
- If you are on iOS 11, you can refresh your update screen by simply swiping it down.
- If you are on iOS 10, you can try to restart your device to make the update appear on your update screen.
- Reinstalling the game without restarting the phone can help as well. (If you restart the phone after you uninstalled the game, all progress is lost and you have to use your credentials to load your saved account again)
- If none of the above helped, we kindly ask you to wait some minutes/hours until the update is distributed to your device by Apple.
Best,Your Empire Family
There will be a bug fix today at some point between 11:30am and 2:30pm CET. The expected down time is around 40 minutes.
The royal quest will be moved to start at around 2pm CET as a result.
Selene
Enjoy the rest of the event!
Selene
The first results for the Server vs Server event are in! Where did your server come?! Have a look at the Server vs Server thread to find out.
As mentioned last Friday already, we want to make sure everyone is aware of this issue. So we created another post about this:
UPDATE:
Everyone who qualified for the respective rewards will get them AFTER the LTPE ended. You have to do nothing, the system will credit the correct rewards automatically to your accounts.
As you probably know, there was an error with the rewards in 'hard mode' in the latest Ice Championship. To be precise: the incorrect Gems were credited. On Monday, between 12 pm - 3 pm CET we will grant the correct rewards to accounts of everyone who earned enough points.
ATTENTION: Please make sure there is enough free space in your gem inventory during that time. Gems will not be credited if your storage is full - and our Customer Service team will be unable to provide you with gems which are not credited this way.
Thank you for your understanding.
We started around 2 pm CET with the gem compensation today. Unfortunately, not everyone has received the respective gem rewards so far. We are currently investigating these cases to assure that every affected player gets the rewards they earned during the Ice Championship Hard Mode. Once we have more info on how we proceed from here, we let you know.
Please do not contact our customer support regarding this.
Apologies for the circumstances
Your Empire Family
Best,
Mario/Alpinolo
We will be ending the Nomad event in the next 5 minutes. Apologies for the inconvenience.
EDIT: this has been postponed. We will keep you informed of further developments.
We'll start the Foreign Lord Invasion right after and the event will run for five days instead of the former planned three days.
After starting our Nomad invasion we noticed that there was a huge bug, which was able to break the balancing of the event in a significant way.
We decided to turn off the Nomad invasion at an early stage of the event, so that it would not result in an unfair game experience.
We apologize for all the issues and all difficulties they created!
Dear Community,
We have new information for you regarding the issues we had with our Nomad Invasion/Khan’s Revenge.
Nomad Invasion/Khan’s Revenge compensation:
All players who bought Nomad boosters (Khan tablet, rage points, or Khan medal) via prime day will get the remainder of their time compensated on Saturday at 12:00 CET (when the Khan event will be active).
We will compensate troops for players that sent attacks 15 minutes before the event had to be terminated, during the course of tomorrow afternoon:
for players above level 70: 2.000 troops (1500 imperial bowman / 500 imperial guardsman)
for players below level 70: 200 troops (150 imperial bowman / 50 imperial guardsman)
Top-X rewards: We will also enlarge the top ranking brackets for individual tournament:
Top 100 → Top 150
Top 50 → Top 75
Top 20 → Top 30
Top-X reward: All top 50 and 20 alliances will get the rewards on Wednesday 14.03. (gems and decoration)
In addition we will compensate LTPE boosters via GGS Gift tomorrow afternoon and they will give you 100% for 2 hours (the gift can be obtained for 24 hours)
Thank you all for your patience and we deeply apologize for all the difficulties this issue caused.
Cheers,Your Empire: Four Kingdoms Team
Dear all,
Details of our next Twitch session have been posted! Please feel free to submit your questions on the thread. https://community.goodgamestudios.com/fourkingdoms/en/discussion/47463/empire-family-q-a-session-live-on-twitch-28-03-18-at-6pm-cest
Please note that repeated questions will be deleted.
Selene
Fierce warriors,
The cold and harsh winter season is finally over! Spring has come and with it a burst of renewal and regrowth.
This coming Friday you will receive a Spring Ruby Doubler. This means that for one of your purchases we will give you an extra 100% on top, regardless when and how many rubies you purchase! You will receive your gift automatically after you login to the game and can cash it in at any time!
There is currently an issue which is related to the Nomad/Khan event, where players are loosing spies in E4K. Due to this there will be a Hotfix today between 12.00 - 17:00CEST. The downtime for this will probably be 45 - 60 minutes long.
Apologies for the inconvenience caused.
EDIT: this issue will no longer be fixed today as it is still under investigation.
Selene
Dear all,
Due to a bunch of sickness related absences in our team, we have had to postpone the Empire Family Twitch Stream. The Stream will be rescheduled to the next week on the 4th of April and happen at 18:00 (6:00 PM CEST).
As you all know there currently exists a bug which results in a popup message appearing after every attack on longterm point event enemies/camps.
This message is tied to the Alliance Tournament, so we will implement an Alliance Tournament iteration tomorrow (Friday) at 10:30 and it will last until Tuesday morning 09:00.
This implementation will result in the message not appearing anymore.
Best regards,
Your Empire Team
Selene
We have to restart the following servers due to the spy issue we had:
Selene
We plan to have a small server update on Thursday 12th of April.
The issue that has to be fixed revolves around the Spy/Attack problem which occurred during the Nomad Invasion/Khan's Revenge event:
- Spies and Attack randomly disappear when attacking Khan
The downtime will last approx. 30 minutes and food will be frozen during that time. Since this is just a server update, no new client version is needed.Thanks for your patience.
Your Empire Family