I have decided to start this news thread for random updates that don’t warrant a full post to themselves but still need to be posted. Hopefully this helps bring down the number of pinned threads!
The first bit of news is that it has been decided to increase the runtime for the architect for the rest of the year to 24h as this was so appreciated by players.
As some of you might have already realized, the emperor is in more and more of a festive mood. Themed events all over the Empire and attractive offers for everyone to participate in the festivities.
But not only will the emperor celebrate the coming days with his family and royal court, your Community team is following suit. Our Community Managers, as well as our Board team, will have some days off to enjoy the holiday season. But this does not mean there is no one here taking care of you throughout the rest of the year. As mentioned before, your Community team will spend some time with their families and of course, you belong to it as the Empire family! So, even during the festive period, there will be someone here for you but less frequently than usual. Your whole Community Team will be back at the beginning of January, starting a new ride into an exciting new adventure in 2018.
Of course, not only the Community but also our Customer Support team will be back with full force in 2018. Which also means, the processing of tickets by our remaining agents will be slowed down and occasionally delayed throughout the rest of 2017. Apologies for the circumstances caused by this and thank you for your understanding.
But let's get back to the good news now! Since we are one huge Empire family, we want to surprise you with a respective holiday gift which will contain the following:
80 Veteran Flame bearers
80 Veteran Composite Bowmen
80 Deathly horrors
80 Demon horrors
5 Fast Travel Feathers
1 VIP point (for tracking reasons)
On top of that, you will get a Ruby Doubler, which can be used to double the value of your next purchase!
Both will be sent out on December 24th, 10 am CET and will be claimable until December 26th, 10 am CET.
Please accept this package as an appreciation for this really exciting Empire Year 2017, full of ups and downs and you were always part of it. Without you this year would not have been such a great adventure for all of us! We can't wait for 2018...amazing things are coming...ROOOOAR!
Thank you, happy holidays and a happy new year to all of you!
Lords and Ladies Due to the harsh winter and some minor time differences in Nomads ending before the Quest, the Royal Quest 6/9 will be marked completed for everyone in the land!
Ice Championship (9th of January-5th of February) Attack of the Shapeshifters (15th of January-29th of January) Nomad Invasion (NO Khan's Revenge) (2nd-6th of January) War of the Realms (6th-9th of January) Nomad Invasion & Khan's Revenge (9th-13th of January) Samurai Invasion (13th-16th of January) The Battle for Berimond (13th-16th of January) Nomad Invasion (NO Khan's Revenge) (16th-20th of January) War of the Realms (20th-24rd of January) Nomad Invasion & Khan's Revenge (24th-28th of January) Samurai Invasion (28th of January-1st of February) The Battle for Berimond (28th-31st of January)
Some of you might have already noticed an issue that prevents you from recruiting. Due to the game thinking that you have a build item in your barracks, even though you do not.
Luckily there is an easy workaround for this issue: simply manually type in the usual max amount that you are able to recruit at once,which is usually 80 units.
We are already working on a proper fix for this which will also solve another build item issue where you can't remove the item from your building at all. We are aiming for a release today, latest next week, depending on the different approval processes at Google, Apple, Amazon and Samsung, but due to a longer approval process at Apple, we expect a release for iOS rather on Monday.
Once it is available you can download it in your preferred app store and start recruiting as usual again! Also, if you are on iOS and can't see the latest version, restarting the device might help in these cases.
Last weeks bugfix update is now available on iTunes and Amazon!
If you can't see our latest update in iTunes due to a delayed distribution, please try the following steps to force the update on your device:
If you are on iOS 11, you can refresh your update screen by simply swiping it down.
If you are on iOS 10, you can try to restart your device to make the update appear on your update screen.
Reinstalling the game without restarting the phone can help as well. (If you restart the phone after you uninstalled the game, all progress is lost and you have to use your credentials to load your saved account again)
If none of the above helped, we kindly ask you to wait some minutes/hours until the update is distributed to your device by Apple.
Ice Championship (9th of February-1st of March) "Winter Assault" Server vs. Server Tournament (9th of February-1st of March) Shapeshifter event (16th-22nd of February) Alliance Tournament (19th-22nd of February)
Nomad Invasion (NO Khan's Revenge) (1st-5th of February) The Battle for Berimond (5th-9th of February) War of the Realms (9th-12th of February) Nomad Invasion & Khan's Revenge (12th-16th of February) Samurai Invasion (16th-20th of February) Nomad Invasion & Khan's Revenge (20th-24th of February) War of the Realms (24th of February - 1st of March) The Battle for Berimond (24th-27th of February)
This month we will have two iterations of our Royal Quest Campaign, including some new rewards, check it out!
Royal Quest (5th-16th of February)
Berimond & Storm Islands (5th-7th of February)
Berimond (7th-9th of February)
Glory Event (9th-12th of February)
Nomad Invasion (12th-15th of February)
Planned Final Rewards:
Master Summoner (Hero)
Pool of the summoning (Decoration, 280 PO)
Food production build item (level 8)
Gem of the battle cry (level 10)
Royal Quest (16th-27th of February)
Generic (16th-17th of February)
Glory Event (17th-20th of February)
Generic & Nomads (20th-22nd of February)
Nomad Invasion (22nd-24th of February)
Berimond (24th-27th of February)
Planned Final Rewards:
The Mountain Sea-goat (Decoration, 320 PO)
Food storage build item (Level 7)
Food production build item (level 9)
Gem of the rebellion (Level 10)
Some changes to the events schedule are still possible. We will let you know if any adjustments are necessary.
As mentioned last Friday already, we want to make sure everyone is aware of this issue. So we created another post about this:
We just found out that the rewards in the HARD MODE of the current Ice Championship are not correct. The following gems are wrongly shown as rewards:
Crystal branch
Crystal leaf
Crystal seed
Crystal blossom
Instead, the following castellan gems should be shown
Snow globe
Frozen pyramid
Ice cube
Glacial charm
Please do not contact our support regarding this! We are aware of this and are investigating this issue, to assure that everyone who has qualified for these rewards will get the correct ones at the end of the current Ice Championship!
UPDATE: Everyone who qualified for the respective rewards will get them AFTER the LTPE ended. You have to do nothing, the system will credit the correct rewards automatically to your accounts.
Emerald Trial (6th of March - 24th of March) Shapeshifter event (7th - 13th of March)
Nomad Invasion & Khan's Revenge (1st - 6th of March, 6:30am CET) Samurai Invasion (6th - 9th of March) The Battle for Berimond (6th - 9th of March) Nomad Invasion & Khan's Revenge (9th - 12th of March) War of the Realms (12th - 15th of March) Nomad Invasion & Khan's Revenge (15th - 18th of March) Samurai Invasion (18th - 21th of March) Nomad Invasion & Khan's Revenge (21th - 24th of March) The Battle for Berimond (24th - 27th of March) War of the Realms (24th - 27th of March) Nomad Invasion & Khan's Revenge (27th of March - 1st of April)
Royal Quest (13th of March - 1st of April)
Glory (13th - 15th of March)
Nomads (15th - 16th of March)
Nomads & Khan (16th - 18th of March)
Glory (18th - 21st of March)
Nomads & Khan (21st - 24th of March)
Berimond (24th - 25th of March)
Berimond (25th - 27th of March)
Glory (27th - 27th of March)
Nomads (27th - 31st of March)
Planned Final Rewards:
The Fish (Decoration, 320 PO)
Food production build item (level 9)
Some changes to the events schedule are still possible. We will let you know if any adjustments are necessary.
We will have a downtime today on the ARAB 1 Server only starting 14:00 CET spanning up to 2 hours (but maybe less). This is due to technical maintenance and preparations for the global update next week.
As you probably know, there was an error with the rewards in 'hard mode' in the latest Ice Championship. To be precise: the incorrect Gems were credited. On Monday, between 12 pm - 3 pm CET we will grant the correct rewards to accounts of everyone who earned enough points.
ATTENTION: Please make sure there is enough free space in your gem inventory during that time. Gems will not be credited if your storage is full - and our Customer Service team will be unable to provide you with gems which are not credited this way.
We started around 2 pm CET with the gem compensation today. Unfortunately, not everyone has received the respective gem rewards so far. We are currently investigating these cases to assure that every affected player gets the rewards they earned during the Ice Championship Hard Mode. Once we have more info on how we proceed from here, we let you know.
Please do not contact our customer support regarding this.
We got some news for you! The missing gems will be added this Wednesday, throughout that day. Please make sure you have enough room in your inventory, otherwise these gems will get lost!
Due to an issue with the Nomad/Khan event, we recently had to deactivate the Nomad vendors, as well as the related Nomad tool shops until further notice.
Therefore, it's not possible to buy any Nomad/Khan tools and you'll not be able to hand-in Nomad/Khan tablets until the end of the event.
After starting our Nomad invasion we noticed that there was a huge bug, which was able to break the balancing of the event in a significant way.
We decided to turn off the Nomad invasion at an early stage of the event, so that it would not result in an unfair game experience.
There were a few issues connected to this termination and we are currently looking for a way to deal with them. Most of them were connected to the prime day offers where players bought the time-limited Nomad invasion booster.
We are working on a solution the aforementioned issues and you can expect an answer on this from our side over the course of this day!
We apologize for all the issues and all difficulties they created!
We have new information for you regarding the issues we had with our Nomad Invasion/Khan’s Revenge.
Nomad Invasion/Khan’s Revenge compensation:
All players who bought Nomad boosters (Khan tablet, rage points, or Khan medal) via prime day will get the remainder of their time compensated on Saturday at 12:00 CET (when the Khan event will be active).
We will compensate troops for players that sent attacks 15 minutes before the event had to be terminated, during the course of tomorrow afternoon:
Top-X rewards: We will also enlarge the top ranking brackets for individual tournament:
Top 100 → Top 150
Top 50 → Top 75
Top 20 → Top 30
Top-X reward: All top 50 and 20 alliances will get the rewards on Wednesday 14.03. (gems and decoration)
In addition we will compensate LTPE boosters via GGS Gift tomorrow afternoon and they will give you 100% for 2 hours (the gift can be obtained for 24 hours)
In addition, there will be a 15 minute downtime tomorrow morning between 08:00 CET and 12:00 CET in order to fix the issue we had with Nomad Invasion/Khan’s Revenge.
Thank you all for your patience and we deeply apologize for all the difficulties this issue caused.
The cold and harsh winter season is finally over! Spring has come and with it a burst of renewal and regrowth.
To celebrate the arrival of the new season, we have prepared a special gift for you:
This coming Friday you will receive a Spring Ruby Doubler. This means that for one of your purchases we will give you an extra 100% on top, regardless when and how many rubies you purchase! You will receive your gift automatically after you login to the game and can cash it in at any time!
We wish you the very best start into the spring season and plenty fun playing!
Comments
I have decided to start this news thread for random updates that don’t warrant a full post to themselves but still need to be posted. Hopefully this helps bring down the number of pinned threads!
The first bit of news is that it has been decided to increase the runtime for the architect for the rest of the year to 24h as this was so appreciated by players.
Happy Christmas!
Selene
Brave warriors,
As some of you might have already realized, the emperor is in more and more of a festive mood. Themed events all over the Empire and attractive offers for everyone to participate in the festivities.
But not only will the emperor celebrate the coming days with his family and royal court, your Community team is following suit. Our Community Managers, as well as our Board team, will have some days off to enjoy the holiday season. But this does not mean there is no one here taking care of you throughout the rest of the year. As mentioned before, your Community team will spend some time with their families and of course, you belong to it as the Empire family! So, even during the festive period, there will be someone here for you but less frequently than usual. Your whole Community Team will be back at the beginning of January, starting a new ride into an exciting new adventure in 2018.
Of course, not only the Community but also our Customer Support team will be back with full force in 2018. Which also means, the processing of tickets by our remaining agents will be slowed down and occasionally delayed throughout the rest of 2017. Apologies for the circumstances caused by this and thank you for your understanding.
But let's get back to the good news now! Since we are one huge Empire family, we want to surprise you with a respective holiday gift which will contain the following:
On top of that, you will get a Ruby Doubler, which can be used to double the value of your next purchase!
Both will be sent out on December 24th, 10 am CET and will be claimable until December 26th, 10 am CET.
Please accept this package as an appreciation for this really exciting Empire Year 2017, full of ups and downs and you were always part of it. Without you this year would not have been such a great adventure for all of us! We can't wait for 2018...amazing things are coming...ROOOOAR!
Thank you, happy holidays and a happy new year to all of you!
Your Empire Family
Just want to clarify that this ruby doubler WILL stack with your LTPE doubler. It’s only LTPE doublers that do not stack.
Selen
In an effort to make things a bit easier to navigate, from now on all event schedules will be posted in this thread.
Hope this helps.
Selene
Once it is available you can download it in your preferred app store and start recruiting as usual again! Also, if you are on iOS and can't see the latest version, restarting the device might help in these cases.
More info will follow soon.
Best,
- If you are on iOS 11, you can refresh your update screen by simply swiping it down.
- If you are on iOS 10, you can try to restart your device to make the update appear on your update screen.
- Reinstalling the game without restarting the phone can help as well. (If you restart the phone after you uninstalled the game, all progress is lost and you have to use your credentials to load your saved account again)
- If none of the above helped, we kindly ask you to wait some minutes/hours until the update is distributed to your device by Apple.
Best,Your Empire Family
There will be a bug fix today at some point between 11:30am and 2:30pm CET. The expected down time is around 40 minutes.
The royal quest will be moved to start at around 2pm CET as a result.
Selene
Enjoy the rest of the event!
Selene
Upcoming Events - February 2018
This month we will have two iterations of our Royal Quest Campaign, including some new rewards, check it out!
Some changes to the events schedule are still possible. We will let you know if any adjustments are necessary.
The first results for the Server vs Server event are in! Where did your server come?! Have a look at the Server vs Server thread to find out.
As mentioned last Friday already, we want to make sure everyone is aware of this issue. So we created another post about this:
UPDATE:
Everyone who qualified for the respective rewards will get them AFTER the LTPE ended. You have to do nothing, the system will credit the correct rewards automatically to your accounts.
Upcoming Events - March 2018
- Glory (13th - 15th of March)
- Nomads (15th - 16th of March)
- Nomads & Khan (16th - 18th of March)
- Glory (18th - 21st of March)
- Nomads & Khan (21st - 24th of March)
- Berimond (24th - 25th of March)
- Berimond (25th - 27th of March)
- Glory (27th - 27th of March)
- Nomads (27th - 31st of March)
Planned Final Rewards:Some changes to the events schedule are still possible. We will let you know if any adjustments are necessary.
As you probably know, there was an error with the rewards in 'hard mode' in the latest Ice Championship. To be precise: the incorrect Gems were credited. On Monday, between 12 pm - 3 pm CET we will grant the correct rewards to accounts of everyone who earned enough points.
ATTENTION: Please make sure there is enough free space in your gem inventory during that time. Gems will not be credited if your storage is full - and our Customer Service team will be unable to provide you with gems which are not credited this way.
Thank you for your understanding.
We started around 2 pm CET with the gem compensation today. Unfortunately, not everyone has received the respective gem rewards so far. We are currently investigating these cases to assure that every affected player gets the rewards they earned during the Ice Championship Hard Mode. Once we have more info on how we proceed from here, we let you know.
Please do not contact our customer support regarding this.
Apologies for the circumstances
Your Empire Family
Best,
Mario/Alpinolo
We will be ending the Nomad event in the next 5 minutes. Apologies for the inconvenience.
EDIT: this has been postponed. We will keep you informed of further developments.
We'll start the Foreign Lord Invasion right after and the event will run for five days instead of the former planned three days.
After starting our Nomad invasion we noticed that there was a huge bug, which was able to break the balancing of the event in a significant way.
We decided to turn off the Nomad invasion at an early stage of the event, so that it would not result in an unfair game experience.
We apologize for all the issues and all difficulties they created!
Dear Community,
We have new information for you regarding the issues we had with our Nomad Invasion/Khan’s Revenge.
Nomad Invasion/Khan’s Revenge compensation:
All players who bought Nomad boosters (Khan tablet, rage points, or Khan medal) via prime day will get the remainder of their time compensated on Saturday at 12:00 CET (when the Khan event will be active).
We will compensate troops for players that sent attacks 15 minutes before the event had to be terminated, during the course of tomorrow afternoon:
for players above level 70: 2.000 troops (1500 imperial bowman / 500 imperial guardsman)
for players below level 70: 200 troops (150 imperial bowman / 50 imperial guardsman)
Top-X rewards: We will also enlarge the top ranking brackets for individual tournament:
Top 100 → Top 150
Top 50 → Top 75
Top 20 → Top 30
Top-X reward: All top 50 and 20 alliances will get the rewards on Wednesday 14.03. (gems and decoration)
In addition we will compensate LTPE boosters via GGS Gift tomorrow afternoon and they will give you 100% for 2 hours (the gift can be obtained for 24 hours)
Thank you all for your patience and we deeply apologize for all the difficulties this issue caused.
Cheers,Your Empire: Four Kingdoms Team
Dear all,
Details of our next Twitch session have been posted! Please feel free to submit your questions on the thread. https://community.goodgamestudios.com/fourkingdoms/en/discussion/47463/empire-family-q-a-session-live-on-twitch-28-03-18-at-6pm-cest
Please note that repeated questions will be deleted.
Selene
Fierce warriors,
The cold and harsh winter season is finally over! Spring has come and with it a burst of renewal and regrowth.
This coming Friday you will receive a Spring Ruby Doubler. This means that for one of your purchases we will give you an extra 100% on top, regardless when and how many rubies you purchase! You will receive your gift automatically after you login to the game and can cash it in at any time!