As some of you might have already realized, the emperor is in more and more of a festive mood. Themed events all over the Empire and attractive offers for everyone to participate in the festivities.
But not only will the emperor celebrate the coming days with his family and royal court, your Community team is following suit. Our Community Managers, as well as our Board team, will have some days off to enjoy the holiday season. But this does not mean there is no one here taking care of you throughout the rest of the year. As mentioned before, your Community team will spend some time with their families and of course, you belong to it as the Empire family! So, even during the festive period, there will be someone here for you but less frequently than usual. Your whole Community Team will be back at the beginning of January, starting a new ride into an exciting new adventure in 2018.
Of course, not only the Community but also our Customer Support team will be back with full force in 2018. Which also means, the processing of tickets by our remaining agents will be slowed down and occasionally delayed throughout the rest of 2017. Apologies for the circumstances caused by this and thank you for your understanding.
But let's get back to the good news now! Since we are one huge Empire family, we want to surprise you with a respective holiday gift which will contain the following:
On top of that, you will get a Ruby Doubler, which can be used to double the value of your next purchase!
Both will be sent out on December 24th, 10 am CET and will be claimable until December 26th, 10 am CET.
Please accept this package as an appreciation for this really exciting Empire Year 2017, full of ups and downs and you were always part of it. Without you this year would not have been such a great adventure for all of us! We can't wait for 2018...amazing things are coming...ROOOOAR!
Your Empire Family
We have new information for you regarding the issues we had with our Nomad Invasion/Khan’s Revenge.
Nomad Invasion/Khan’s Revenge compensation:
All players who bought Nomad boosters (Khan tablet, rage points, or Khan medal) via prime day will get the remainder of their time compensated on Saturday at 12:00 CET (when the Khan event will be active).
We will compensate troops for players that sent attacks 15 minutes before the event had to be terminated, during the course of tomorrow afternoon:
for players above level 70: 2.000 troops (1500 imperial bowman / 500 imperial guardsman)
for players below level 70: 200 troops (150 imperial bowman / 50 imperial guardsman)
Top-X rewards: We will also enlarge the top ranking brackets for individual tournament:
Top 100 → Top 150
Top 50 → Top 75
Top 20 → Top 30
Top-X reward: All top 50 and 20 alliances will get the rewards on Wednesday 14.03. (gems and decoration)
In addition we will compensate LTPE boosters via GGS Gift tomorrow afternoon and they will give you 100% for 2 hours (the gift can be obtained for 24 hours)
Thank you all for your patience and we deeply apologize for all the difficulties this issue caused.