Support time bug

It's been maybe more than a month now. You managed to fix the special offers issues, managed to implement new stuff but when it comes to the important stuff which matters for players in every day gameplay, nothing, as usually......

Comments

  • CM_Crom CruachCM_Crom Cruach Posts: 566Community Manager
    We are looking into this and while it has been partially fixed we still have some work to do to completely fix it.
  • Empire12 (IN1)Empire12 (IN1) Posts: 31IN1

    Lol my discussion was closed

    Bcoz I told correct thing :)

    This is difference between ruby and non-ruby player

  • CM_Crom CruachCM_Crom Cruach Posts: 566Community Manager
    @Empire12 (IN1) Your discussion was poorly written, barely understandable and seemed to serve no purpose. That is why it was closed. Ruby players are a fact in this game, that is not going to change.
  • Empire12 (IN1)Empire12 (IN1) Posts: 31IN1

    I just want to tell

    If players getting lucky Pennies by paying

    So ggs should Give ways by without paying too

    It's unfair done by ggs

    Simply I want to tell this

  • Empire12 (IN1)Empire12 (IN1) Posts: 31IN1

    I am playing game from more than 5 years

    But year by year ggs going too much greedy

    If you buy offers you can top events

    But all players can't buy

    It's very hard to compete with them who buy offers

    Nearly 4 times more score they can do with offers

  • CM_Crom CruachCM_Crom Cruach Posts: 566Community Manager
    You have done so now. Please don't spam the forum.
  • Other98OfEmpire (INT4)Other98OfEmpire (INT4) Posts: 222INT4
    edited 02.12.2019

    Yeah, don't spam my thread guys 🙄

    When is that some work going to finish??

    The holidays are on the way, I'm afraid this might even wait for the new year...

  • WillyWiz (NL1)WillyWiz (NL1) Posts: 838NL1

    I guess it has no priority because solving it does not result in more income for GGS

  • vonclis (AU1)vonclis (AU1) Posts: 786AU1

    @CM_Crom Cruach

    Hmmmm partially fixed. I'm almost partially happy.

    It's that other part, the still unhappy part, that wonders if this bug, which magically appeared with the last update, would even exist if we stopped receiving new unwanted content......

  • CM_Crom CruachCM_Crom Cruach Posts: 566Community Manager
    Well when this was reported it was done so under rather specific parameters. When the testers looks it was under these conditions. The bug was fixed but only under those conditions rather than under all conditions. That was mainly my fault as I reported it as I understood it to be rather than how it actually was (sorry if that sounds rather convoluted). Anyway the team are looking into the issue still and I would hope that it will be solved with an upcoming update.
  • vonclis (AU1)vonclis (AU1) Posts: 786AU1
    edited 03.12.2019

    I'm thoroughly confused by all that @CM_Crom Cruach .

    But the point remains. It broke when u changed and added stuff we didn't want. If you hadn't done that we might not have that problem.

    And again your testing gets done after we report the bugs? We find way too many new ones after each update.

    Finding bugs in new content is annoying enough. But each time u also break the old stuff that was working. And that's totally unacceptable.

    Imagine you're not at a fun fare but you have a car.

    Every six months I take my car in for a service. I don't like it but I appreciate it's necessary.

    Then I pick it up and find that, apart from the service, I have fancy new tires, a bullbar that doesn't fit, a new sound system that only blasts rap music and get a huge bill. The fact I didn't ask for it isn't relevant. If I want my car back it appears I have to pay the ransom. Then begrudgingly I drive off the lot and a kilometre down the road my engine burns out because they forgot to change the oil.

    When I go back and blast the garage I get told, 'that's not our fault you probably drove the wrong way or tried to change the radio station.... but here's a can of oil for your troubles'.

    Somehow I get the sneaky feeling that I'm being played for a fool.

  • CM_Crom CruachCM_Crom Cruach Posts: 566Community Manager
    I don't know... I like the Fun Fair analogy. So using that imagine that you are the Fun Fair manager. You've just bought a new and amazing ride that everyone wants to use. It needs power right? So you go to the back of the fun fair where everything is plugged in. There aren't any sockets availabe as the power cord is too short. So you start to shuffle some around to make sure that you can have everything powered. In the end it all works out and everything has power. Then you look at the Merry-Go-Round. It still runs, those horses are going around and around like they should. However its just a tad slower than before. Okay thats not great but it works. So you then go back and figure out if you've got enough power being delivered to the Merry-Go-Round and so you start the power cord shuffle again.... 
  • vonclis (AU1)vonclis (AU1) Posts: 786AU1
    edited 03.12.2019

    You're being awfully kind there. U bought a new ride no-one asked for. There was no real need for it but you thought it was fun and went all out. And of course, now that it's here, some people want to try it.

    But you were ill prepared for the new ride. U didn't plan ahead properly and now find yourself scrambling for a solution. U shuffled the cords around. That worked for a while. The merry go round was a bit slow but meh. That's ok.

    Unfortunately you didn't notice the new ride was missing seatbelts. So after a few casualties, u put on straps but now the ride is too heavy and sucks more power.

    The merry go round has stopped. The sparks are flying and the mulitplug extension is slowly melting down.

    You race to buy a new bigger multiplug. You have an extra plug now! It's all good.

    Then suddenly a few more rides splutter and stop. The system is in overload as you forgot to upgrade your generators to cope with the additional demand on the system.

    Instead of acknowledging that there is a problem you pretend everything is fine. You explain away the casualties. To keep things running you try load shedding hoping noone would notice.

    Eventually, and this is the day we all look forward to, you realise that you need to stop trying to apply little fixes and need to invest in a real solution. Go back to basics. Fix and upgrade the basic underlying system. Then bit by bit you add one ride at a time, all the way making sure it runs smoothly and safely. And whilst fewer rides will cost you some income, the reliability and safety of those open regenerates some trust. People who went to look at other fun fairs start getting curious if they should try yours again. New clients stay because they like feeling safe and looked after. And yes, some will go and look for free solo.

  • CM_Crom CruachCM_Crom Cruach Posts: 566Community Manager
    I'm glad we both came to such an understanding.
  • Lezley (GB1)Lezley (GB1) Posts: 2,466GB1
    edited 03.12.2019
    I don't know... I like the Fun Fair analogy. So using that imagine that you are the Fun Fair manager. You've just bought a new and amazing ride that everyone wants to use. It needs power right? So you go to the back of the fun fair where everything is plugged in. There aren't any sockets availabe as the power cord is too short. So you start to shuffle some around to make sure that you can have everything powered. In the end it all works out and everything has power. Then you look at the Merry-Go-Round. It still runs, those horses are going around and around like they should. However its just a tad slower than before. Okay thats not great but it works. So you then go back and figure out if you've got enough power being delivered to the Merry-Go-Round and so you start the power cord shuffle again.... 
    I see it more like... You want your fun fair to make more money, so you build a new rollercoaster.  

    Anyone who is in the park can ride, but has to wear a blind fold and their arms tied to their sides.

    During the ride if you throw a you ball through a hoop you win a car.  You are given one ball.

    Fun fair manager insists ride is fair because anyone can win the car, but if you want to see and to move your arms you have to pay for special tickets.  You can also buy more balls.

    The new ride stutters and judders, making it even harder to get the ball through the hoop, but people pay for tickets anyway because the car is good and they want to win it.

    Rest of the fun fair is neglected because fun fair manager spent all the money on the new ride and can't afford to service the old ones, so they keep breaking down.  People are still buying tickets for the new ride, so all is good.
    Knowing trees, I understand the meaning of patience.
    Knowing grass, I can appreciate persistence.
  • All that debating /comparing, whatever it is, is irrelevant for me and my teammates. Is there an estimated date for the fix?

    We are in war and probably many others are and this bug is making a lot of trouble.

  • Lezley (GB1)Lezley (GB1) Posts: 2,466GB1
    edited 03.12.2019
    I don't know... I like the Fun Fair analogy. So using that imagine that you are the Fun Fair manager. You've just bought a new and amazing ride that everyone wants to use. It needs power right? So you go to the back of the fun fair where everything is plugged in. There aren't any sockets availabe as the power cord is too short. So you start to shuffle some around to make sure that you can have everything powered. In the end it all works out and everything has power. Then you look at the Merry-Go-Round. It still runs, those horses are going around and around like they should. However its just a tad slower than before. Okay thats not great but it works. So you then go back and figure out if you've got enough power being delivered to the Merry-Go-Round and so you start the power cord shuffle again.... 

    Although if this analogy is accurate, and the catastrophic problems with "other rides" was caused by "plugging in" beyond the horizon, the best thing to have done would be "unplug" beyond the horizon until it could be "plugged in" without breaking the existing rides, because "existing rides" aren't slow they broken and near impossible to use.
    Post edited by Lezley (GB1) on
    Knowing trees, I understand the meaning of patience.
    Knowing grass, I can appreciate persistence.
  • vonclis (AU1)vonclis (AU1) Posts: 786AU1

    But the new ride is so much fun! There are still a few credit cards to be maxed out.

    Too bad that the other rides broke and that casualties are huge. They didn't have health insurance so just as well they're dead.

    Once the car has been won it will be interesting to see what happens.

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