⭐️ Latest Empire Family News ⭐️

SeleneSelene Posts: 1,578Moderator
edited 28.02.2019 in Official announcements
Hey all,

I have decided to start this news thread for random updates that don’t warrant a full post to themselves but still need to be posted. Hopefully this helps bring down the number of pinned threads! 

The first bit of news is that it has been decided to increase the runtime for the architect for the rest of the year to 24h as this was so appreciated by players. 

Happy Christmas! 

Selene
Post edited by Selene on
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Comments

  • AlpinoloAlpinolo Posts: 3,800Community Manager

    Brave warriors,

    As some of you might have already realized, the emperor is in more and more of a festive mood. Themed events all over the Empire and attractive offers for everyone to participate in the festivities.

    But not only will the emperor celebrate the coming days with his family and royal court, your Community team is following suit. Our Community Managers, as well as our Board team, will have some days off to enjoy the holiday season. But this does not mean there is no one here taking care of you throughout the rest of the year. As mentioned before, your Community team will spend some time with their families and of course, you belong to it as the Empire family! So, even during the festive period, there will be someone here for you but less frequently than usual. Your whole Community Team will be back at the beginning of January, starting a new ride into an exciting new adventure in 2018.

    Of course, not only the Community but also our Customer Support team will be back with full force in 2018. Which also means, the processing of tickets by our remaining agents will be slowed down and occasionally delayed throughout the rest of 2017. Apologies for the circumstances caused by this and thank you for your understanding.

    But let's get back to the good news now! Since we are one huge Empire family, we want to surprise you with a respective holiday gift which will contain the following:

    • 80 Veteran Flame bearers
    • 80 Veteran Composite Bowmen
    • 80 Deathly horrors
    • 80 Demon horrors
    • 5 Fast Travel Feathers
    • 1 VIP point (for tracking reasons)

    On top of that, you will get a Ruby Doubler, which can be used to double the value of your next purchase!

    Both will be sent out on December 24th, 10 am CET and will be claimable until December 26th, 10 am CET.

    Please accept this package as an appreciation for this really exciting Empire Year 2017, full of ups and downs and you were always part of it. Without you this year would not have been such a great adventure for all of us! We can't wait for 2018...amazing things are coming...ROOOOAR!

    Thank you, happy holidays and a happy new year to all of you!


    Your Empire Family

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  • SeleneSelene Posts: 1,578Moderator
    Hey all,

    Just want to clarify that this ruby doubler WILL stack with your LTPE doubler. It’s only LTPE doublers that do not stack. 

    Selen
  • HildegardHildegard Posts: 91
    Lords and Ladies Due to the harsh winter and some minor time differences in Nomads ending before the Quest,  the Royal Quest 6/9 will be marked completed for everyone in the land! 
  • SeleneSelene Posts: 1,578Moderator
    Hey guys,

    Some of you might have already noticed an issue that prevents you from recruiting. Due to the game thinking that you have a build item in your barracks, even though you do not.

    Luckily there is an easy workaround for this issue: simply manually type in the usual max amount that you are able to recruit at once, which is usually 80 units.

    We are already working on a proper fix for this which will also solve another build item issue where you can't remove the item from your building at all. We are aiming for a release today, latest next week, depending on the different approval processes at Google, Apple, Amazon and Samsung, but due to a longer approval process at Apple, we expect a release for iOS rather on Monday.

    Once it is available you can download it in your preferred app store and start recruiting as usual again! Also, if you are on iOS and can't see the latest version, restarting the device might help in these cases.

    More info will follow soon.

    Best,
    Your Empire Family
  • AlpinoloAlpinolo Posts: 3,800Community Manager
    edited 15.01.2018
    Last weeks bugfix update is now available on iTunes and Amazon!

    If you can't see our latest update in iTunes due to a delayed distribution, please try the following steps to force the update on your device:




    1. If you are on iOS 11, you can refresh your update screen by simply swiping it down. 
    2. If you are on iOS 10, you can try to restart your device to make the update appear on your update screen.
    3. Reinstalling the game without restarting the phone can help as well. (If you restart the phone after you uninstalled the game, all progress is lost and you have to use your credentials to load your saved account again)
    4. If none of the above helped, we kindly ask you to wait some minutes/hours until the update is distributed to your device by Apple.
    Best,
    Your Empire Family
    Post edited by Alpinolo on
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  • SeleneSelene Posts: 1,578Moderator
    edited 16.01.2018
    Hey all,

    There will be a bug fix today at some point between 11:30am and 2:30pm CET. The expected down time is around 40 minutes. 

    The royal quest will be moved to start at around 2pm CET as a result. 

    Selene
  • SeleneSelene Posts: 1,578Moderator
    Bugfix is over! During this bugfix we fixed the next bug: 
    "Attack of the Shapeshifters: Losing a Shapeshifter attack doubles your surviving tools"

    Enjoy the rest of the event!
  • SeleneSelene Posts: 1,578Moderator
    Morning all,

    Due to human error the E4K servers were not reachable for a short time this morning, but they should be back now. 

    Apologies for any inconvenience caused by this short downtime. 

    Selene 
  • SeleneSelene Posts: 1,578Moderator
    Please see the Server vs Server thread for an update on a discovered bug! 
  • SeleneSelene Posts: 1,578Moderator
    edited 12.02.2018


    The first results for the Server vs Server event are in! Where did your server come?! Have a look at the Server vs Server thread to find out. 
  • AlpinoloAlpinolo Posts: 3,800Community Manager
    edited 14.02.2018
    Hey guys,

    As mentioned last Friday already, we want to make sure everyone is aware of this issue. So we created another post about this:

    We just found out that the rewards in the HARD MODE of the current Ice Championship are not correct. The following gems are wrongly shown as rewards:

    • Crystal branch
    • Crystal leaf
    • Crystal seed
    • Crystal blossom
    Instead, the following castellan gems should be shown
    • Snow globe
    • Frozen pyramid
    • Ice cube
    • Glacial charm
    Please do not contact our support regarding this! We are aware of this and are investigating this issue, to assure that everyone who has qualified for these rewards will get the correct ones at the end of the current Ice Championship!

    UPDATE:
    Everyone who qualified for the respective rewards will get them AFTER the LTPE ended. You have to do nothing, the system will credit the correct rewards automatically to your accounts.

    Apologies for the inconvenience.

    Your Empire Family
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  • SeleneSelene Posts: 1,578Moderator
    The second set of results are now out in the Server vs Server thread! Have a look and get ready to receive your intermediate rewards... 
  • SeleneSelene Posts: 1,578Moderator
    We will have a downtime today on the ARAB 1 Server only starting 14:00 CET spanning up to 2 hours (but maybe less). This is due to technical maintenance and preparations for the global update next week.
  • SeleneSelene Posts: 1,578Moderator
    Hey guys,

    As you probably know, there was an error with the rewards in 'hard mode' in the latest Ice Championship. To be precise: the incorrect Gems were credited. On Monday, between 12 pm - 3 pm CET we will grant the correct rewards to accounts of everyone who earned enough points. 

    ATTENTION: Please make sure there is enough free space in your gem inventory during that time. Gems will not be credited if your storage is full - and our Customer Service team will be unable to provide you with gems which are not credited this way.

    Thank you for your understanding.
  • AlpinoloAlpinolo Posts: 3,800Community Manager
    Hey guys,

    We started around 2 pm CET with the gem compensation today. Unfortunately, not everyone has received the respective gem rewards so far. We are currently investigating these cases to assure that every affected player gets the rewards they earned during the Ice Championship Hard Mode. Once we have more info on how we proceed from here, we let you know. 

    Please do not contact our customer support regarding this.

    Apologies for the circumstances

    Your Empire Family
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  • AlpinoloAlpinolo Posts: 3,800Community Manager
    We got some news for you! The missing gems will be added this Wednesday, throughout that day. Please make sure you have enough room in your inventory, otherwise these gems will get lost! :)

    Best,
    Mario/Alpinolo
    area area area area area
  • SeleneSelene Posts: 1,578Moderator
    Dear Community,

    Due to an issue with the Nomad/Khan event, we recently had to deactivate the Nomad vendors, as well as the related Nomad tool shops until further notice.

    Therefore, it's not possible to buy any Nomad/Khan tools and you'll not be able to hand-in Nomad/Khan tablets until the end of the event.

    Best regards,

    Your Empire Team
  • SeleneSelene Posts: 1,578Moderator
    edited 21.03.2018


    Dear all,

    Details of our next Twitch session have been posted! Please feel free to submit your questions on the thread. https://community.goodgamestudios.com/fourkingdoms/en/discussion/47463/empire-family-q-a-session-live-on-twitch-28-03-18-at-6pm-cest

    Please note that repeated questions will be deleted. 

    Selene 
    Post edited by Selene on
  • SeleneSelene Posts: 1,578Moderator


    Fierce warriors, 

    The cold and harsh winter season is finally over! Spring has come and with it a burst of renewal and regrowth. 

    To celebrate the arrival of the new season, we have prepared a special gift for you:
     
    This coming Friday you will receive a Spring Ruby Doubler. This means that for one of your purchases we will give you an extra 100% on top, regardless when and how many rubies you purchase! You will receive your gift automatically after you login to the game and can cash it in at any time!

    We wish you the very best start into the spring season and plenty fun playing!
  • SeleneSelene Posts: 1,578Moderator
    edited 28.03.2018
    Hey all,

    There is currently an issue which is related to the Nomad/Khan event, where players are loosing spies in E4K. Due to this there will be a Hotfix today between 12.00 - 17:00CEST.  The downtime for this will probably be 45 - 60 minutes long.

    Apologies for the inconvenience caused. 

    EDIT: this issue will no longer be fixed today as it is still under investigation. 

    Selene
    Post edited by Selene on
  • SeleneSelene Posts: 1,578Moderator

    Dear all,

    Due to a bunch of sickness related absences in our team, we have had to postpone the Empire Family Twitch Stream. The Stream will be rescheduled to the next week on the 4th of April and happen at 18:00 (6:00 PM CEST). 

    Selene
  • SeleneSelene Posts: 1,578Moderator
    Dear Community, 

    As you all know there currently exists a bug which results in a popup message appearing after every attack on longterm point event enemies/camps. 

    This message is tied to the Alliance Tournament, so we will implement an Alliance Tournament iteration tomorrow (Friday) at 10:30 and it will last until Tuesday morning 09:00. 

    This implementation will result in the message not appearing anymore. 

    Best regards,
    Your Empire Team
  • SeleneSelene Posts: 1,578Moderator
    Hi all,

    Sorry for the very short notice! 

    We'll have a maintenance today in order to fix an issue with the event dialogue pop-up message. The downtime will happen between 09:30 CEST & 11:00 CEST and last ~30 minutes. 

    Food will be frozen as always.

    Selene 
  • SeleneSelene Posts: 1,578Moderator
    Dear all,

    We have to restart the following servers due to the spy issue we had:

    HIS, BR, AR, MX, PL (Android) and GR

    We will start with the process in a few minutes. 

    Selene 
  • SeleneSelene Posts: 1,578Moderator
    Hey guys, 

    We plan to have a small server update on Thursday 12th of April.

    The issue that has to be fixed revolves around the Spy/Attack problem which occurred during the Nomad Invasion/Khan's Revenge event:

    • Spies and Attack randomly disappear when attacking Khan
    The downtime will last approx. 30 minutes and food will be frozen during that time. Since this is just a server update, no new client version is needed. 

    Thanks for your patience.

    Your Empire Family 
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