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Emergency Maintenance (AT) / 06.10.16 downtime between 3-5pm CET

Dear community,

So far we gave you some in depth information on what exactly took place with the recent Alliance Tournament. We also used the time to prepare a compensation for all affected players in that event and today we want to present you the tailored packages which are as follows:

Top 1 alliance:

  • Level 11 Random Gem

  • Level 11 Gem of the battle cry

  • 500 Veteran Demon Horror

  • 500 Veteran Deathly Horror

  • 5 Wishing well coins

  • 250 Fast Travel Feathers

Food will also be granted to prevent possible desertions.

Top 5 will be extended to the top 10 alliances:

  • 500 Veteran Demon Horror

  • 500 Veteran Deathly Horror

  • 5 Wishing well coins

  • 250 Fast Travel Feathers

Food will also be granted to prevent possible desertions.

Top 20 will be extended to the top 40 alliances:

  • 5 Wishing well coins

  • 250 Fast Travel Feathers

We will also compensate the top 100 alliances. This will be credited to their alliance funds:

  • Wood 6550000

  • Stone 6900000

  • Coins 1862500

  • Rubies 115000

Lastly, we will compensate alliances between top 101-500 for any trouble caused. This will be credited to their alliance funds:

  • Wood 1310000

  • Stone 1380000

  • Coins 372500

  • Rubies 23000

We understand that cutting an event short in this way frustrating for all players and especially those that hoped to face their adversaries in the tournament. This is why we decided to extend the brackets to compensate those players that made their way to the top ranks.
The reason we decided to credit those top 100-500 packages to your alliance funds, was to offer you the possibility to activate temporary alliance bonuses such as the glory booster whenever you may need it.

The compensation should be distributed in the upcoming hours (approx. 3-5 pm CET), we will have a short downtime to credit the compensation to the affected players. More information will follow.

Why exactly did the Alliance Tournament cause a deadlock?

In basic terms, a second event tried to access player data that were already locked by one. This caused an infinite loop and a subsequent deadlock.

What would have happened if we left it longer?

If we had run it longer, the deadlock would gradually occur on EVERY server. The game would not have been playable (login problems, performance problems, ...)

Why were the rewards were not credited?

The rewards could not be distributed because our events can only be started and stopped globally. However, the 3 servers that had a deadlock could no longer run, as long as the event was taking place. A normal event end could possibly lead to wide deadlocks and the loss of more player data. Therefore we chose to end the event completely, and thus at least guarantee the security of data.

When will Alliance Tournament run again?

First, we must address the problem with a hotfix and then we can plan accordingly, more information on this to follow.

Our apologies once again for all inconveniences caused.

Regards,
Rosie


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