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Anyone have an idea about how i lost RUBIES over night?

Hands up (GB1)Hands up (GB1) GB1 Posts: 346
in Technical Assistance

Anyone?

Comments

  • dandelion1958 (GB1)dandelion1958 (GB1) GB1 Posts: 729
    ghost logging on ? and spending them ? - seriously depending on how many send in a ticket ?
    dandelion1958 @ en 1

    Am still playing 6 years on ! - hi lvl 800 on new yrs eve (2017/18) !

    Leading the Targaryens - PS interested in joining - PM any officer in Game :-)

    PS in top200 on uk 1 never botted or used a VPN - that's why it took 5 yrs to get to leg 800
  • Hands up (GB1)Hands up (GB1) GB1 Posts: 346

    @BM_Thanatos @BM Neroxnex Do you know if it happened to others? Or am I really confused as I have no proof?

  • BM_ThanatosBM_Thanatos Moderator, US1 Posts: 118
    Not heard this reported before by anyone else. I have no idea why they'd disappear randomly overnight.

    Would you happen to know roughly how many went missing?
  • Hands up (GB1)Hands up (GB1) GB1 Posts: 346

    I think 4k went missing. @BM_Thanatos

  • bucketofsquid (US1)bucketofsquid (US1) US1 Posts: 148
    BM_Thanatos said:
    Not heard this reported before by anyone else. I have no idea why they'd disappear randomly overnight.

    Would you happen to know roughly how many went missing?
    Search the forum. This isn't exactly rare.
  • Hands up (GB1)Hands up (GB1) GB1 Posts: 346

    @BM_Thanatos Will I get them back?

  • BM_ThanatosBM_Thanatos Moderator, US1 Posts: 118
    If I knew, I would have told you.

    The only way you would probably be able to get them back is through support, so long as you were able to provide some sort of evidence that the ~4k rubies existed and have now gone.
  • Hands up (GB1)Hands up (GB1) GB1 Posts: 346

    Sadly I don't think I have any screenshots or proof so bye bye rubies. :(

  • Poseidon X AngelPoseidon X Angel Moderator Posts: 808
    You can contact support and give them the exact date, they should be able to see what you spent them on.
  • Hands up (GB1)Hands up (GB1) GB1 Posts: 346

    Would I still be able to contact support with the issue in a few days time and get it looked at or do I have to do it now?

  • BM Neroxnex BM Neroxnex Posts: 804
    Hands up (GB1) said:

    Would I still be able to contact support with the issue in a few days time and get it looked at or do I have to do it now?

    You can contact them whenever you would like. May take a few days for a response, but you can get it started below:

    https://support.goodgamestudios.com/

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