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Anyone have an idea about how i lost RUBIES over night?

Anyone?
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Am still playing 8 years on ! - hi lvl 800 on new yrs eve (2017/18) !
Leading the Targaryens - PS interested in joining - PM any officer in Game :-)
taking a more relaxed role:-)
PS in top200 on uk 1 never botted or used a VPN - that's why it took 5 yrs to get to leg 800
@BM_Thanatos @BM Neroxnex Do you know if it happened to others? Or am I really confused as I have no proof?
Would you happen to know roughly how many went missing?
I think 4k went missing. @BM_Thanatos
@BM_Thanatos Will I get them back?
The only way you would probably be able to get them back is through support, so long as you were able to provide some sort of evidence that the ~4k rubies existed and have now gone.
Sadly I don't think I have any screenshots or proof so bye bye rubies. :(
Would I still be able to contact support with the issue in a few days time and get it looked at or do I have to do it now?
https://support.goodgamestudios.com/