False Food shortage

Sttela (INT1) · 04.10.2019

GGE is being killed on my island by my army for alleged or false Food Shortage ... and there are many foods out there.

I filmed everything and filed a complaint with the Support Center after every such alleged Food Shortage ... but my soldiers are starving again even though the food is there.

What if it happens in all kingdoms?

Sttela (INT1) · 04.10.2019

This is crazy ... the amount of food goes up ... and the Foodshortage repeats ... at regular intervals

https://prnt.sc/pezo87

Sttela (INT1) · 04.10.2019

Now they were exaggerating.

A bug exists, I informed the Support Center, but no one did anything.

This is player ignoring. This is a shame for GGE.

This is one of my last messages to the Support Center.

https://prnt.sc/pf1ft9

I'm very angry.

Wasso (INT3) · 05.10.2019

@Sttela (INT1) You have EVERY RIGHT to be angry. This looks real bad.

But, based on the time stamp of your first message - it was already 9:00pm in Germany. On a Friday.

They are very busy at the bar and wont see your emails until they stumble into work Monday morning, German time......

ChrisGa (INT1) · 05.10.2019

Happened to my too, lost over 600 spear woman and a big island. Food is still full

blueninja691 (US1) · 06.10.2019

https://community.goodgamestudios.com/empire/en/discussion/comment/5076501#Comment_5076501

GGS has three days a week off including Fridays.

Even if they did have work there is a queue for support tickets, you have to wait your turn they will get back to you.

Sending multiple tickets will likely have them ignore your tickets as your requests are clouding the system, so try sticking to one and wait. They still may pick up though. Sending rage filled tockets may or may not discourage them from recieving your ticket, I am unsure of this as I have unfortunately been a little aggressive myself sometimes.

If you wait patiently you will get to speak to one of them. They are kind people and will listen to everything you have to say. They don't always fulfill requests but in your situation I don't see why they wouldn't, it's just a matter of time...

Herveus (AU1) · 06.10.2019

Also thursday was a bank holiday so many took friday off so not much was done on friday

flug (NL1) · 06.10.2019

Sttela (INT1) said:

Now they were exaggerating.
A bug exists, I informed the Support Center, but no one did anything.
This is player ignoring. This is a shame for GGE.
This is one of my last messages to the Support Center.

https://prnt.sc/pf1ft9

I'm very angry.

understandable that you're angry , problem is that they don't work in weekend at GGS except when there's a bug in our advance

Crom Cruach · 08.10.2019

Wasso (INT3) said:

They are very busy at the bar and wont see your emails until they stumble into work Monday morning, German time......

We have support available on a Saturday but at a reduced level. We are obliged to close fully on Sunday due to work laws (and I'm fine with that). So at the weekends we can still answer some queries and on a Sunday the moderators are able to contact me in the case of a big problem.

blueninja691 (US1) said:

Now they were exaggerating.<\/div>
A bug exists, I informed the Support Center, but no one did anything.<\/div>
This is player ignoring. This is a shame for GGE.<\/div>
This is one of my last messages to the Support Center.<\/div>

<\/div>
https:\/\/prnt.sc\/pf1ft9<\/a><\/div>

<\/div>
I'm very angry.<\/div>","bodyRaw":"
Now they were exaggerating.<\/div>
A bug exists, I informed the Support Center, but no one did anything.<\/div>
This is player ignoring. This is a shame for GGE.<\/div>
This is one of my last messages to the Support Center.<\/div>

<\/div>
https:\/\/prnt.sc\/pf1ft9<\/div>

<\/div>
I'm very angry.<\/div>","format":"Wysiwyg","dateInserted":"2019-10-04T22:25:29+00:00","insertUser":{"userID":616942,"name":"Sttela (INT1)","photoUrl":"https:\/\/us.v-cdn.net\/6025127\/uploads\/userpics\/038\/n9U4CBQ9C7DVO.jpg","dateLastActive":"2019-10-04T23:52:53+00:00"},"url":"https:\/\/community.goodgamestudios.com\/empire\/en\/discussion\/comment\/5076501#Comment_5076501","embedType":"quote"}">GGS has three days a week off including Fridays.

That would be nice but we've got to work Fridays just like everyone else.

Herveus (AU1) said:

Also thursday was a bank holiday so many took friday off so not much was done on friday

Yep last week included a bank holiday on a Thursday and so we were short staffed on Friday leading to a slight backlog on the tickets.

Sttela (INT1) said:

This is crazy ... the amount of food goes up ... and the Foodshortage repeats ... at regular intervals

I'll ask QA to look into this, could you please PM me the ticket number (your initial ticket)?

False Food shortage

Answers