Home English (UK) Technical Assistance

Join the official Goodgame Discord today!


Are you looking for a community of like-minded gamers to discuss your favorite games with? Look no further than the GoodGame Empire Family Discord Server!


Our server is the perfect place to connect with other gamers from around the world. Whether you're looking to chat about strategy, share tips and tricks, or just make new friends, our community has got you covered.


And that's not all - as a member of our Discord server, you'll also have access to exclusive giveaways and other special events. It's the perfect way to stay up to date on all the latest news and updates from GoodGame Studios.


So what are you waiting for? Join the GoodGame Empire Family Discord Server today and start connecting with fellow warriors from all over the world. Just head to https://discord.gg/goodgamestudios to join the fun!

BUGWATCH: Q&A [English] - Found a bug? Tell me about it!

11051

Comments

  • hootie17 (GB1)hootie17 (GB1) GB1 Posts: 54
    The invisible cursor problem is making the game close to unplayable.  None of the workarounds suggested i.e. turning off graphics acceleration or using the Flash version work for long.  As soon as a pop-up window appears the cursor disappears.  Sometimes you can make it re-appear by making another browser tab active and then switching back, but not guaranteed.

    This is a major issue.
    hootie17 @ en 1
  • Problem with the barracks on the Outer Realms.  
  • Attacks on Bloocrow's castles are sometimes giving me 0 glory. All those attacks have been against small targets but they were all big enough to give me at least around 50 glory points. 
  • the grannys are dissappearing meaning a blank space where it once was temporaily after and upgrade and you have to go out of the castle  usually my two outposts..(only two so far, was just one.. now two) this is frustrating when u have resources to upgrade and u want to get it done.  well its just a pain and it has been going on since food bug issue but I know priority was food bug issue..anyway hope u can fix this too .. since it seems to be getting worse..
  • Soul4Life2 (NL1)Soul4Life2 (NL1) NL1 Posts: 347
    donating towards the alliance gets stuck after 2 of 3 times.... so you'll have to refresh to be able to donate again..... VERY annoying....... also while being attacked...... suddenly it's not possible to exchange pieces of equipment  .... VERY ANNOYING when you have 20 attacks incoming and you'll have to reload the page so you can change 1 piece of equipment
    Soul4Life2 @ nl 1
  • Phenom (IN1)Phenom (IN1) IN1 Posts: 101

    Players loosing their protection without warning when taunting samurai.

  • - Not able to send grain/wood/stone towards the other continents, you can slect the stuf, but nothing happens when pressing the button and sometimes after several times it works...

    - Sending over battle reports to alliance members, it looks likes the alliancemembers are attacked on that new yellow Samoerai villages outside the castle...

    :-D 
  • - Not able to send grain/wood/stone towards the other continents, you can slect the stuf, but nothing happens when pressing the button and sometimes after several times it works...

    - Sending over battle reports to alliance members, it looks likes the alliancemembers are attacked on that new yellow Samoerai villages outside the castle...

    :-D 
    Okay, No response, no hotfix, please don't bother on my account.

    It's just NOT gonna happen that i buy rubbies this weekend, no chance to send resources to the other kingdoms.

    Many thanks, another 50,00 euro in the pocket! :-D
  • MaxMaxon (US1)MaxMaxon (US1) US1 Posts: 109
    Why bother? When I sent in a ticket the support person basically didn't believe me. Apparently, I have to take a screenshot of everything before I log off and then again when I log back on and look for any differences. 

    You want to know what is going on at support? Oh, yeah. Send an email to xyzxyz and then have them tell you an email address to ask for a phone number so you can get an address for international mail to Mars. Once Elon Musk finally lands on Mars they'll tell you where to go in the Andromeda Galaxy to ask extraterrestrial intelligence what GGE support is truly doing because nobody on Earth knows what they do. The logic here is that we can't ever know what they do because they don't do anything! - dliu3

  • commando (US1)commando (US1) US1 Posts: 516
    i tried to buy 50 upgrade tokens in the daimyo shop.    the game took my stuff to buy them...but only gave me 1 upgrade token instead of 50.  so everyone...be careful buying stuff from the new shop until the bugs are worked out. 
    commando @ usa 1
  • Ayo why when i use shogun boosts with attacks does my army disappear???? This event is whack so far. Why release it with all these bugs? I have to refresh every 20-30 minutes also or cursor vanishes. Its not my computer,and did not happen til new update.  When will bugs be fixed?
    Smack22187 @ usa 1
  • Wasso (INT3)Wasso (INT3) INT3 Posts: 3,332
    Ayo why when i use shogun boosts with attacks does my army disappear???? This event is whack so far. Why release it with all these bugs? I have to refresh every 20-30 minutes also or cursor vanishes. Its not my computer,and did not happen til new update.  When will bugs be fixed?
    If only they had a Test Server where they could try this stuff out first. 

    Oh yeah, that's right.  There IS one.  But, we didn't get to test this one either.

    The Test Server is live right now.  But, there is NO indication of what to test, and the troops we were given 2 days ago have all starved out because they didn't give enough food to feed them...….
    Good night.
    Sleep well.
    I'll most likely kill you in the morning.




  • mnight (US1)mnight (US1) US1 Posts: 1,430
    Its kind of a mess right now, these are some concerns with new and old issues.

    Update causing resurgence of the cursor problem in many people since the update yesterday.

    You cant use the boosts on the camps. The comm and the troops vanish for the amt of time for the hit.. but then nothing happens. 

    The defense/tool set up isn't locking/setting properly at the townships.

    Those commanders are woa strong and average players are getting chit stomped by them.

    The additional pop ups are causing freezing issues, and also.. are just plain annoying.

    Also when is the glitch being taken care of that is in the construction yard, where you go to put on or change something, it freezes/locks up for 30 secs to 1 minute.

    Intermittent spy report issues, where they expire moments after spying. This has been an issue for a long time.

    HTML is still buggy, laggy, blurry.. update on that? Most of us have had to go back to flash.

    Thank you
    "Mark Night 5ever Crew"
    "Misc Ginger Sloot Crew"
    "Property of MoP Crew"
    "Sold to TM Crew"
    "Signs off when NTJeffery messages Crew"
    "Uggs and Ipads Crew"
    "Ersihoe Crew"
    "Bishes do love winkies Crew"
    "Stays back from edge of train platform because I distrust all other humans crew"
  • bummer (AU1)bummer (AU1) AU1 Posts: 664
    forwarded samurai raid reports show as if the castle of the reader is raided and nor the castle of the forwarder
  • eibbed62 (AU1)eibbed62 (AU1) AU1 Posts: 407
    Hi All,
    I haven't been able to view my daily tasks since this new Samurai event started. When I click the tasks icon, I get the "thinking about it" screen for ages and have to reload the game to clear it.
    http://prntscr.com/ob9y1p
    So far this one has been going for at least 10 min. (though I usually get bored and reload after a min or so) 

    Is anyone else having this same problem?

    Regards,
    Debbie
    eibbed62 @ au 1
  • bummer (AU1)bummer (AU1) AU1 Posts: 664
    Hi All,
    I haven't been able to view my daily tasks since this new Samurai event started. When I click the tasks icon, I get the "thinking about it" screen for ages and have to reload the game to clear it.
    http://prntscr.com/ob9y1p
    So far this one has been going for at least 10 min. (though I usually get bored and reload after a min or so) 

    Is anyone else having this same problem?

    Regards,
    Debbie
    from the start of the new daily tasks there has been 00:00 time left to finish but I have been able to finish them normal
  • eibbed62 (AU1)eibbed62 (AU1) AU1 Posts: 407
    Hi All,
    I haven't been able to view my daily tasks since this new Samurai event started. When I click the tasks icon, I get the "thinking about it" screen for ages and have to reload the game to clear it.
    http://prntscr.com/ob9y1p
    So far this one has been going for at least 10 min. (though I usually get bored and reload after a min or so) 

    Is anyone else having this same problem?

    Regards,
    Debbie
    from the start of the new daily tasks there has been 00:00 time left to finish but I have been able to finish them normal
    Thanks bummer,

    My problem is that I can't view them to see which ones I have to do. I am trying to remember all the possibles and go through them one by one. If I get one right, the required number does drop, but I usually just go to the list and click "Show me" Anyway, I guess I will eventually finish them all, but that doesn't change the facts that I am unable to view the list, and that the game locks up when I try.

    Regards,
    Debbie
    eibbed62 @ au 1
  • i tried to buy 50 upgrade tokens in the daimyo shop.    the game took my stuff to buy them...but only gave me 1 upgrade token instead of 50.  so everyone...be careful buying stuff from the new shop until the bugs are worked out. 
    How many Sam/Dynamo coins did you invest? Because you only get one upgrade coin for 350 Sam/Dynamo coins.  
  • bummer (AU1)bummer (AU1) AU1 Posts: 664
    i tried to buy 50 upgrade tokens in the daimyo shop.    the game took my stuff to buy them...but only gave me 1 upgrade token instead of 50.  so everyone...be careful buying stuff from the new shop until the bugs are worked out. 
    How many Sam/Dynamo coins did you invest? Because you only get one upgrade coin for 350 Sam/Dynamo coins.  
      you only get 1, say one, construction token for 350 Sam/Dynamo
    upgrade token are much cheaper , you get 1, say one. whole upgrade token for only 50 Sam/Dynamo coins
  • season booster isn't giving double season points during this samurai event

    defences setup on township are reseting and must be triple checked/confirmed

    battle reports 'from' being misnamed

    labelling of forsale items is misleading



    rencho-bo4 @ en 1

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file