Login Issues 4/25/18

PlayerLord1 (INT1) · 25.04.2018

hello questione:
how many times planed maintenace /day?
its really become fun.please better do it ones even take more time as every day xx milion times
thx

Friedrich IV (US1) · 25.04.2018

Yes the server is currently down to once again try to fix the login issues.

EDIT: Aaaaaaaand its back

PlayerLord1 (INT1) · 25.04.2018

have many player in game who log in game to play and not all time on forum to read when will be again server down.
many player play game and not live for game need them respect too

radu2 (GB1) · 25.04.2018

hello,
haw long until this maintenance will be fix?
kind regards
max

itismetoday (GB1) · 25.04.2018

not a chance they will give you more food so don't cost them any thing compensation is made so the may get things right next time goodgame give you food that is not compensation they lose nothing by giving food so no cost to them

Friedrich IV (US1) · 25.04.2018

radu2 (GB1) said:

hello,
haw long until this maintenance will be fix?
kind regards
max

it should be back up already, it is on US1 anyways

itismetoday (GB1) said:

not a chance they will give you more food so don't cost them any thing compensation is made so the may get things right next time goodgame give you food that is not compensation they lose nothing by giving food so no cost to them

technically speaking they can also spawn infinite rubies at no cost to them.. but I would like to see them give a proper compensation as well.

PlayerLord1 (INT1) · 25.04.2018

lm very happy becouse again TRY to fix login issues but more will be happy if not only try just do it

radu2 (GB1) · 25.04.2018

nice one guys...so fast, so furios hehe

clone35 (US1) · 25.04.2018

I have a issue related to down time and cannot get a response from support.

I send my shapeshifter attacks before going to bed. I always send in hard core mode. When there is down time for server updates or fixes during my attacks, for some reason I do not get credit for hardcore mode, even though I lose troops in the attack.

Today was the third time this has happened. Without hardcore mode, I only get 50 charms per attack instead of 150.

Each time I have reported and shared screen shots with support claiming an in game loss. I have not received a single response over the last three shapeshifter events.

I just want the charms I should have received and for GGS to fix this so it does not keep happening.

Players if this has happened to you, please post here so GGS will do something about it. I have asked around my alliance and a few players have had it happen to them at least once.

Amelia Isle (US1) · 25.04.2018

Yet another "downtime" this morning with a SS HARDCORE atk due to land in 5 mins (not able to recall)...

Yep - stupid atk reverted to NON-HARDCORE, even though tent showed hardcore fully activated. Got a measly 1000 pts for the atk and my troops returned to my castle, ruining what looked to be a good run of 5 for the day that likely would have put me back in top 100.

Not the first time this has happened to me...(SIGH) Would be amazing if there would be a way for GGE to figure out how to take the game down without screwing up an event...wouldn't it? I know things need to be fixed, and downtime is a necessity at times, but wow, taking it down to fix something just to screw something else up? (did I mention "SIGH?")

Sorth121 (US1) · 25.04.2018

I am still unable to log in on Puffin. When I try it sends me back to login screen, turning password input back to blank but remembering my username. Is anyone else having this problem? And has anyone heard of a potential solution? I have reset everything and cleared all data and cache and stuff from the app and it has had no effect.

tj27 (HU2) · 25.04.2018

tj27 (INT1) said:

BM_Friedrich said:

Official GGS statement:

Dear Community,

as you all know, yesterday we had experienced some Login problems on the Empire Servers.

We want to apologize for that technical issue and with today's global hotfix at 9:30 AM the problem should have been fixed.

Even though not all of our players experienced that issue, we decided to freeze the food globally for everyone, so that's why there won't be any form of compensation on top of that.

We beg you pardon for any difficulties which may have occured by that issue!

Best regards,
Your Empire Family

Without me
i losted all my melee defenders on sand and fire, 5278 troops on fire and 4724 troops on sand
So many thx gge

the problem should have been fixed today

Avalonya (NL1) · 26.04.2018

I still get reports from Players not able to log into the server. they get an error code

printscreen of the errorcode: http://prntscr.com/ja7cpk

Hopefully this issue is soon cleared for EVERYONE

Friedrich IV (US1) · 26.04.2018

Avalonya (NL1) said:

I still get reports from Players not able to log into the server. they get an error code

printscreen of the errorcode: http://prntscr.com/ja7cpk

Hopefully this issue is soon cleared for EVERYONE

I will need specific account names from you if you want it looked into.

As for the rest of you guys, QA says they saw no evidence of login issues when they tested your accounts, so its suggested to clear cache/cookies and try again.

ABHINAV A V (IN1) · 26.04.2018

Is this issue new to the game? This game had this problem years back and still continuing.

dandelion1958 (GB1) · 26.04.2018

Luckily ? i had a family funeral to attend - but need to ask about the castellian equipment set missing from the nomad vendor as well - could this be linked ?

@BM_Friedrich , @BM ang1243 - any idea's ? .plus i'm having to try 3/4 times to log onto forum ! - seems to go into a loop and when i go back a page it seems to sort it !

Aitch (GB1) · 26.04.2018

One of our alliance members, a good player, is locked out of his account. I have been experiencing log in issues myself.
Is this going to be fixed?

Zenzer (GB1) · 26.04.2018

Avalonya (NL1) · 26.04.2018

@BM_Friedrich In the meantime the people who mentioned to me last night not being able to log in, have been able to log back in this morning, so I guess it has been solved.

TRUMP TOWER (AE1) · 26.04.2018

Good Morning.

my question is not related to the login itself, but I invited several Brazilians to come play on the server eau, when I invited them we could leave the game in Portuguese, after that damn update we can not leave the game in Portuguese anymore, because when does the "logout" even though it is marked to fix the data they add up and it is not possible to translate, and it is impossible to play, because it is not known what the events say that is of which set, 4 Brazilian players have already stopped playing because of this.

it is very annoying to withdraw from the game something that does not interfere in anything in the game, alias only benefits because the server eau is small and we came to play in it and this benefits ggs, game more than 7 years empire and is always the same thing group of programming spoils the gameplay of the players and is for that reason, the support does not respond and it is thus the player always impaired, and that is in all the servers, I have played in several and I know what I am speaking, I ask that the programmers return the function of fixing the game data even by logging, so that we play on servers that are not from our native languages.

grateful for the attention.

Login Issues 4/25/18

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