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Bugwatch 27/09/2017 update - Old
Another day, another update
If you reckon you've found yourself an issue please do post up some details in this thread and we'll be more than happy to investigate the matter for you and escalate it if needs be.
but the free 10 minutes buildingtime is lessened to 4 minutes
well done gge for ripping off again your customers
This thread is for identifying and hopefully getting bugs resolved. If you would like to discuss the content of the new update we have a section for this here: https://community.goodgamestudios.com/empire/en/discussion/341026/discussion-thread-october-2017-update
Thanks for your understanding on this!
how about actually paying off the free gift that came with the new update. As soon as I clicked the button to collect, it popped some error and then said 'gift already collected' We had several people in our alliance claiming the same problem.
I know 12 yr olds that can write code better... and it will actually work!!
This matter has already been escalated for fixing but we still appreciate you taking the time to get in touch. If you fancy our support teams are currently replacing the missing update gift for players who couldn't claim it, you can reach out to them at: https://support.goodgamestudios.com
Sorry, my mistake. Changed it a while back. stupid me
Thanks for your message on the thread. Looks like you've pretty much solved your own dilemma here in your edit. Just to be sure I double checked your account and saw your purchases of Throwing Nails, sadly they look to have been too small to trigger the 3 point category in the seasonal event (three packages of 10 Nails at 950 Tokens a pop).
Now. Please bear with my as I am still doubling checking this currently, but, from what I can see; the 1000 points needed in the seasonal contest for 3 points in the Samurai event has been that way since at least the 6th of January 2017. This does not seem like something which was slipped into this update without informing players.
It's the end of the working day over here so I probably won't receive and update on this today but I'll come back soon and provide you with some more context on this matter.
Please bear with me, very keen to get to the bottom of exactly what occurred here!
my fault defo so no need to investigate further
Stupid me, thought it would be the same for nomads too until I double checked myself
The problem is this: Someone's account seems to have a bug that he or she can capture a trading metropolis with a maxed out castle guardian.. (atleast 90-90 fighting power and ~80-90% courtyard). At first we thought this individual could only do that to a trading metropolis she already had in the past, but it's not the case. He or she dumped it and let one of his or her alliance members take it.. Now he or she moved to the next trading metropolis to capture it with the maxed out castle guardian. And after this one she'll probably move to the next one again (after the 14d cooldown probably).
I'd like to propose the idea of shutting down metropolis captures untill this is investigated on NL1 server.
Whenever I have a feast running for recruitment and recruit anywhere but on berimond and I later want to recruit on berimond I get this window... And it forces me to relog. Can you fix it?
A server wide compensation is already a topic of discussion. However as we can't guarantee anything we decided it was better to continue communicating that people will need to contact support about this problem. In regards to the CM teams they are already aware and working hard on this issue, lobbying to have our available resources directed in the most efficient manner, in the case the "most efficient manner" is probably going to be getting the bug fixed rather than compensating if we are not able to do both. But as previously stated, I don't yet have firm information on that topic!
I've been able to successfully log into your account and can confirm that there are no issues here. If you write to our support teams at: https://support.goodgamestudios.com they will assist you in figuring out why you are not able to login!
Thanks for your understanding!