GGE sells false boosters and won't refund

Diavolo (US1) · 12.09.2017

So GGE admitted that the boosters they made for the new nomads didn't work for the first 3 nomads. However, they won't replace them or refund the purchase.

In what reality is it ok for a company to lie to you about their product then tell you they won't give you a working product?

Scandy (GB1) · 12.09.2017

What a surprise. I was so sure this would be the outcome i didn't even bother to file a request for compensation

Diavolo (US1) · 12.09.2017

Scandy (GB1) said:

What a surprise. I was so sure this would be the outcome i didn't even bother to file a request for compensation

Well I'm filing a complaint with the Better Business Bureau.

kookiekooks (US1) · 12.09.2017

While I symphathize to an extent. Did you check the price of the defensive Kahn tools and compare to the cost of the regular defensive tools when you bought them. I know for at least the Kahn Invasion, there was no premium is cost for the Kahn specific tools. While I believe they should have priced slightly lower than the normal tools, the fact there was not a premium cost indicates GGE did adjust for this problem

Diavolo (US1) · 12.09.2017

kookiekooks (US1) said:

While I symphathize to an extent. Did you check the price of the defensive Kahn tools and compare to the cost of the regular defensive tools when you bought them. I know for at least the Kahn Invasion, there was no premium is cost for the Kahn specific tools. While I believe they should have priced slightly lower than the normal tools, the fact there was not a premium cost indicates GGE did adjust for this problem

I bought the tools because they claimed the tools offered an increase in medals. That was a lie. GGE should compensate people such as myself for incorrectly buying tools that did not do what they claimed.

At this point, I simply see GGE as dishonest and am strongly considering deleting - what is the point in playing a competitive game where the company who sells it lies to its customers?

detedudu (INT2) · 12.09.2017

Hidingfromyou (US1) said:

So GGE admitted that the boosters they made for the new nomads didn't work for the first 3 nomads. However, they won't replace them or refund the purchase.

In what reality is it ok for a company to lie to you about their product then tell you they won't give you a working product?

I am not a lawyer, but if you bought rubies for real money and used the purchased rubies to purchase ingame items, i am pretty sure they can get away with that as they did give you the rubies you purchased for the money as advertised. And the tools you purchased with the rubies you got were not a part of the advertisement.

However, i don't think this is the case if you bought the nomad tools directly from the offers with real money. It's like purchasing a powerful weapon for real money in a video game and then later the weapon does not work so the company has to take it back, then they are forced to refund or compensate you.

There are many loopholes here you need to consider. I am pretty sure GGS has the rights here, as if they did not, they would refund you just to not get in trouble. This time they denied refund, i am pretty sure they know what they are doing.

Others are free to correct me though, this is not my area of expertise.

Diavolo (US1) · 13.09.2017

detedudu (INT2) said:

Hidingfromyou (US1) said:

So GGE admitted that the boosters they made for the new nomads didn't work for the first 3 nomads. However, they won't replace them or refund the purchase.

In what reality is it ok for a company to lie to you about their product then tell you they won't give you a working product?

I am not a lawyer, but if you bought rubies for real money and used the purchased rubies to purchase ingame items, i am pretty sure they can get away with that as they did give you the rubies you purchased for the money as advertised. And the tools you purchased with the rubies you got were not a part of the advertisement.

However, i don't think this is the case if you bought the nomad tools directly from the offers with real money. It's like purchasing a powerful weapon for real money in a video game and then later the weapon does not work so the company has to take it back, then they are forced to refund or compensate you.

There are many loopholes here you need to consider. I am pretty sure GGS has the rights here, as if they did not, they would refund you just to not get in trouble. This time they denied refund, i am pretty sure they know what they are doing.

Others are free to correct me though, this is not my area of expertise.

I'm sure they have all the rights here and won't budge, but I'm free to complain and file complaints at the BBB

Bubik (INT1) · 13.09.2017

Damn, I knew it.. It would be fair they give you back spent rubies for nothing or at least compensation. Their fault, their mistake, their bug, which does dammage to me and put me in unfavoured position regarding others.

If they give rubies back for unwanted upgrades (read about this) than for this they should even more.

Not fair. (of course, no answer from them on my ticket too). this is fraud. And they play blind. Sorry you spent money for nothing, better luck next time..

But unfortunately, not much I can do. I can spend money somewhere else and write negative critic on every page they advertise this game. With all the rights I have.

Peter John (US1) · 13.09.2017

Hidingfromyou (US1) said:

detedudu (INT2) said:

Hidingfromyou (US1) said:

So GGE admitted that the boosters they made for the new nomads didn't work for the first 3 nomads. However, they won't replace them or refund the purchase.

In what reality is it ok for a company to lie to you about their product then tell you they won't give you a working product?

I am not a lawyer, but if you bought rubies for real money and used the purchased rubies to purchase ingame items, i am pretty sure they can get away with that as they did give you the rubies you purchased for the money as advertised. And the tools you purchased with the rubies you got were not a part of the advertisement.

However, i don't think this is the case if you bought the nomad tools directly from the offers with real money. It's like purchasing a powerful weapon for real money in a video game and then later the weapon does not work so the company has to take it back, then they are forced to refund or compensate you.

There are many loopholes here you need to consider. I am pretty sure GGS has the rights here, as if they did not, they would refund you just to not get in trouble. This time they denied refund, i am pretty sure they know what they are doing.

Others are free to correct me though, this is not my area of expertise.

I'm sure they have all the rights here and won't budge, but I'm free to complain and file complaints at the BBB

BBB only handle businesss in US and it's completely voluntarily from US business to comply.

Philt123 (GB1) · 14.09.2017

Yet again GGE Prove they dont care, they happily admit they sold something that did not work as it should have yet their response is oh well tough, we fixed it now. Truth is they dont care at all about your rights as a consumer, any more than they care about you as a customer. And until the online virtual gaming community collectivly stand up and say enough is enough. Or the law finally catches up with this new type of technology to offer consumers the same protection they would get if buying a physical product. Then there is no incentive for GGE to act responsibly. They can do whatever they want, whenever they want. to whoever they want. And unless you have extremly deep pockets and are prepared to take a massive gamble to see if you can find a senior enough judge with a big enough pair of balls to say you know what this isnt right i am gonna do something about it.but the reality is untill GGE "p" off a billionaire who happens to find the right judge on the right day then nothing will change. You are basically relying on GGE to do the right thing by its customers, and it has displayed time and time again it simply has no morals if it can shaft you it will. I am sure they know exactly how many of the items were used that didnt work. and they could easily add them back to your account for future use when they do work with a little sorry note. But they wont, as it would cost them a few quid not in real money of course but in time for someone to add the stuff back. So its easier to say sorry we made a mistake, sorry we know as a result of our negliagance you are out of pocket, we know you wasted both your time and your money, but we are not going to do the right thing by you becasue we dont have to, now go away.

Temprance · 14.09.2017

Hidingfromyou (US1) said:

In what reality is it OK for a company to lie to you about their product then tell you they won't give you a working product?

Quite literally this reality lol

Least the bug was fixed. AlLegEdlY

Temprance

Lady Nym (US1) · 14.09.2017

This is fun too. Especially when seasonal ended 12 hours ago.

cooleesa123 (GB1) · 14.09.2017

Philt123 (GB1) said:

Yet again GGE Prove they dont care, they happily admit they sold something that did not work as it should have yet their response is oh well tough, we fixed it now. Truth is they dont care at all about your rights as a consumer, any more than they care about you as a customer. And until the online virtual gaming community collectivly stand up and say enough is enough. Or the law finally catches up with this new type of technology to offer consumers the same protection they would get if buying a physical product. Then there is no incentive for GGE to act responsibly. They can do whatever they want, whenever they want. to whoever they want. And unless you have extremly deep pockets and are prepared to take a massive gamble to see if you can find a senior enough judge with a big enough pair of balls to say you know what this isnt right i am gonna do something about it.but the reality is untill GGE "p" off a billionaire who happens to find the right judge on the right day then nothing will change. You are basically relying on GGE to do the right thing by its customers, and it has displayed time and time again it simply has no morals if it can shaft you it will. I am sure they know exactly how many of the items were used that didnt work. and they could easily add them back to your account for future use when they do work with a little sorry note. But they wont, as it would cost them a few quid not in real money of course but in time for someone to add the stuff back. So its easier to say sorry we made a mistake, sorry we know as a result of our negliagance you are out of pocket, we know you wasted both your time and your money, but we are not going to do the right thing by you becasue we dont have to, now go away.

GG do care where money is involved. I don't buy rubies but if I did and this happened, would never buy again. Lot of players refusing to buy now because of stuff like this and the result is GG come up with more cr*p updates to try and get more people to buy by taking something out of the game. All they are doing is increasing the problem, more people will buy less (or none) because they are pi**ed off at GG.

I never spend money on games, waste of money I think but if I did I would NEVER spend it on this game. Would much rather spend it somewhere where they listen to the player base and care about Non-ruby and low ruby players as much as they do about big spend players.

Rakan (SKN1) · 15.09.2017

so after all years with bugs u still buy the rubies,who is most unwice the company or u

STEVIEBEANZ (GB1) · 15.09.2017

Very dissapointed with GGE over this issue.

Previously when I'd had an ingame loss or some sort of error occured, customer service resolved it within a week.

It's now been approx 12 (?) days since I raised a ticket about 5k worth of khan medal boosting tools not working and I received no response.

Lady Nym (US1) · 15.09.2017

Raggle Fock (US1) said:

Rakan (SKN1) said:

so after all years with bugs u still buy the rubies,who is most unwice the company or u

Probably the person who can't spell "unwise".

Not all speak english as native language. I'm sure you are smart enough to understand what he meant.

Raggle Fock (US1) · 15.09.2017

Lady Nym (US1) said:

Raggle Fock (US1) said:

Rakan (SKN1) said:

so after all years with bugs u still buy the rubies,who is most unwice the company or u

Probably the person who can't spell "unwise".

Not all speak english as native language. I'm sure you are smart enough to understand what he meant.

And I'm sure everyone who plays this game knows the difference between purchasing rubies for cash and buying items using rubies...

commando (US1) · 15.09.2017

caveat emptor is the motto at GGE

hge (US1) · 15.09.2017

Lady Nym (US1) said:

Raggle Fock (US1) said:

Rakan (SKN1) said:

so after all years with bugs u still buy the rubies,who is most unwice the company or u

Probably the person who can't spell "unwise".

Not all speak english as native language. I'm sure you are smart enough to understand what he meant.

If you're commenting on the EN1 forum, you should know how to speak English properly. Of course, I understand that is a great challenge even for some people who play on the US1 server...

Deathstroke (IN1) · 16.09.2017

There are so many loop holes in their system, where they don't want to work on.

ex. they give sam/nomad booster offers and allowing us to buy it 30 times, if I am buying it then why gge is not halting the booster after event end and start it back during same event.
if you ask me, technically it's possible because it's a thread based programming.

ex. gge increase the offer value based on purchase, I am having an offer for 6500 rubies, since I have limitation to buy the offer 30 times, I am buying it for 85000 rubies, but the frustration is, next time gge will pop-up offer for 85K rubies or more. not fair, not necessary I will have money to buy 85K rubies next time.

ex. there are few support people who always give a negative reply, I can name one guy craig, if your ticket will go to him, then surely you will get negative reply. GGE support replies are static.
If GGE says that this is not their issue, they should provide evidence as well. they have all our data with them.
I am sure, I have all the rights to ask for the evidence as a customer since I am using real money to buy your virtual items.

GGE business team should think about their customer because Customer is the king.

Thanks

Lady Nym (US1) · 16.09.2017

hge (US1) said:

Lady Nym (US1) said:

Raggle Fock (US1) said:

Rakan (SKN1) said:

so after all years with bugs u still buy the rubies,who is most unwice the company or u

Probably the person who can't spell "unwise".

Not all speak english as native language. I'm sure you are smart enough to understand what he meant.

If you're commenting on the EN1 forum, you should know how to speak English properly. Of course, I understand that is a great challenge even for some people who play on the US1 server...

Since it is international forum, rather than UK/US one, you should expect people to have spelling errors. Should be ok when it is posted in english and you understand what was meant. When people post in lets say spanish then i too would probably complain, because who has time to google translate.

GGE sells false boosters and won't refund

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