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Comments
note at myself @BerserkerNick (NL1): when will you/I give up updating this thread?
i made my choice .... i simply will not buy anything anymore ... i will only stay in the game for the friends i have made in those years ...
Let us make this a matter of principle.
You played for those troops, gge has to give them back!!!!
waiting tired, got an email that I got back troops, and where I wanted them, but that is now also almost a week ago
Ticket#2016022710002495
If I give my customers this service i would not survive a full year in my company ....
Sad but true ...
Please refrain from posting responses from support in the forums. These are private conversations between you and our staff, and we don't allow them to be posted on the forum. If you have a specific problem with an answer you've received, feel free to send me a personal message.
Overall, I do apologise for the delays, but at the moment there's not much we can do about it. The team are extremely busy and are trying their best to get back to everyone as soon as they can. It's not as simple as just hiring new people, even if we were to do so, there's a whole hiring process that we'd have to go through, we can't just instantly get someone to start working on the tickets.
We'll do our best to handle the situation as soon as we can, but in the meantime I'd ask that you try to remain patient. It could end up taking a while to receive responses, but you will receive one eventually.
Best regards,
Steve.
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I know this isn't your fault but this simply is a crappy service. You simply have the job to keep us calm.
When i buy a new Microwave for 50€ and it doesn't work properly i go back to the store and they fix this or i get a new one. I know guys who spend 50€ every month in this game... don't they have the right for a correct support?
You can get a nice mail (although I had to wait a looong time for it) from support with the help you need, in this case getting my troops back.
Problem I had with the mail was the mixed up data, and so for anyone else who gets mail stating support cant't find the problem the tip to answer with stating the right data they should be looking.
Could be that some of us get nothing back simply by mistake.
Just trying to be helpfull.
Google doesn´t know the answer on this question:
http://lmgtfy.com/?q=how+many+days+means+"remain+patient"+as+stated+by+CM+Arcane+aka+Steve+before+a+reaction+of+GGS+support+can+be+expected?
So I remain patient
The server cash was on the 26th of february and still no word. Waiting more than one month
How much patience is required?
Unfortunately I can't give you a solid time estimate as the team are super busy right now. I know it's not ideal, but all I can ask is that you remain patient whilst the team get through to everyone. They're trying to respond to everyone as fast as they can, but there are a lot of tickets to handle.
Apologies that I can't be of further help with this,
Steve.
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How many tickets do you have to currently?
What percentage of them are empire related?
Why do you think you get so many tickets recently rather then say a year ago?
Regards,
Steve.
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