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What is happening

2 of my members, jasemis and maryann1, have messaged me saying they have problems with the game
Please can one of the CM's do something about this please, and QUICKLY

jasemis - problem is that he can log in, but the game is very slow, too slow for him to play properly. Please can someone tell me what he should do? He has tried restarting his computer, clearing his cache, everything, but the problem is still there - please can a CM help???

maryann1 - can't even get to the login page, a blank brown screen just appears, and it doesn't load or anything. Again, she has tried clearing her cache, restarted computer, everything, but nothing works. Please can someone help, preferably a CM

Thank you
Juvster
King Juvster the Fearless




PROUD NON-RUBY PLAYER ON INTERNATIONAL1!!!

Leader of Ghost Marauders on International1 - Level 20 alliance
http://ghostmarauders.yolasite.com/

Vice Duke at level 39
Archduke at level 41
Prince at level 49
King at level 53
the Unyielding at level 55
the Great at level 56
the Conqueror at level 59
the Terrible at level 64
the Merciless at level 64
the Victorious at level 64
the Steel-hearted at level 64
the Resolute at level 64
the Furious at level 66

That Synchronisation


That UNBELIEVABLE weekly loot: http://prntscr.com/9j3jd7

THE POWER OF NON-RUBY PLAYERS:

http://prntscr.com/9s8yrn

Best Answers

Answers

  • Hey Juvster,

    Could you please make sure that your friends aren't using Chrome? There are some issues at the moment with Flash Player in the Chrome browser and they should be resolved by using a different one.

    Let me know if this works!

    Regards,

    Steve.
    Hi Steve,

    Thanks for the reply

    I am using Chrome, and for me, the game is working perfectly fine
    But I still messaged jasemis and maryann about it

    maryann tried using explorer, and the game is working fine for her now :)
    jasesmis is currently busy, and so cannot log on. When he tries, I will get back to you

    Thank you for the help Steve :)

    Juvster
    King Juvster the Fearless




    PROUD NON-RUBY PLAYER ON INTERNATIONAL1!!!

    Leader of Ghost Marauders on International1 - Level 20 alliance
    http://ghostmarauders.yolasite.com/

    Vice Duke at level 39
    Archduke at level 41
    Prince at level 49
    King at level 53
    the Unyielding at level 55
    the Great at level 56
    the Conqueror at level 59
    the Terrible at level 64
    the Merciless at level 64
    the Victorious at level 64
    the Steel-hearted at level 64
    the Resolute at level 64
    the Furious at level 66

    That Synchronisation


    That UNBELIEVABLE weekly loot: http://prntscr.com/9j3jd7

    THE POWER OF NON-RUBY PLAYERS:

    http://prntscr.com/9s8yrn
  • for jasemis it is working as well now

    thank you
    King Juvster the Fearless




    PROUD NON-RUBY PLAYER ON INTERNATIONAL1!!!

    Leader of Ghost Marauders on International1 - Level 20 alliance
    http://ghostmarauders.yolasite.com/

    Vice Duke at level 39
    Archduke at level 41
    Prince at level 49
    King at level 53
    the Unyielding at level 55
    the Great at level 56
    the Conqueror at level 59
    the Terrible at level 64
    the Merciless at level 64
    the Victorious at level 64
    the Steel-hearted at level 64
    the Resolute at level 64
    the Furious at level 66

    That Synchronisation


    That UNBELIEVABLE weekly loot: http://prntscr.com/9j3jd7

    THE POWER OF NON-RUBY PLAYERS:

    http://prntscr.com/9s8yrn
  • CM ArcanineCM Arcanine Posts: 4,626
    Hey again,

    No problem at all! Glad to hear it's all sorted :)

    All the best,

    Steve.
  • I've downloaded a new browser called "greenbrowser" that seems to have solved the lag problem. Those still having problems might try it.
    Henry1948 @ usa 1
  • Steve - what about those who don't use Chrome who still encounter problems?

    Are we still in denial that it isn't a problem?
    Pipplepepper @ en 1

    No to tribute update.
  • CM ArcanineCM Arcanine Posts: 4,626
    Steve - what about those who don't use Chrome who still encounter problems?

    Are we still in denial that it isn't a problem?
    Not at all! We're aware of how bad things have become, especially lately. I spoke to the developers yesterday and it seems to be a company wide problem right now,affecting multiple games. We're really trying to narrow down the issue but it's proving to be super hard to find. As mentioned in the other thread though, I'm collecting cases and this is a top priority for us right now, so hopefully we can get it resolved ASAP.

    Best regards,

    Steve.
  •  Steve,  I use 3 different browsers, Internet Explorer, at work and Chrome and Firefox at home the "drunken  mouse syndrome" appears on all 3 although it seems to appear quickest on chrome... but the other 2 are not immune.

    What would help your developers narrow  down the issue ?

    I'm sure the community is as eager to get this problem solves as you guys are .
    modnarton @ en 1
  • please fix my game i cant click on anything after 6 min of online play what it wrong the the game?
     :/ 
  • server mate.
    cannot login at my place. not problem at  my end as able to login at non-peak hour
    will get "connection lost!" message when trying to login at most of the time
    Empire Knights on UK1.

    On and off.

    this is my ask thread: https://community.goodgamestudios.com/empire/en/discussion/296736/ask-vamp-3#latest

    I know you're wearing thin down to the core.

    So hold your breath.

  • CM ArcanineCM Arcanine Posts: 4,626
     Steve,  I use 3 different browsers, Internet Explorer, at work and Chrome and Firefox at home the "drunken  mouse syndrome" appears on all 3 although it seems to appear quickest on chrome... but the other 2 are not immune.

    What would help your developers narrow  down the issue ?

    I'm sure the community is as eager to get this problem solves as you guys are .
    The following information would be very much appreciated:

    - Flash Player version
    - Browser
    - OS
    - Server Instance
    - When did the game start lagging? Was it instantaneous, or from one day to the other?

    Cheers in advance,

    Steve.
  • i have this problem too and it is especially frustrating on the map view and makes that view unusable for me :(
  •  Steve,  I use 3 different browsers, Internet Explorer, at work and Chrome and Firefox at home the "drunken  mouse syndrome" appears on all 3 although it seems to appear quickest on chrome... but the other 2 are not immune.

    What would help your developers narrow  down the issue ?

    I'm sure the community is as eager to get this problem solves as you guys are .
    The following information would be very much appreciated:

    - Flash Player version
    - Browser
    - OS
    - Server Instance
    - When did the game start lagging? Was it instantaneous, or from one day to the other?

    Cheers in advance,

    Steve.
    sorry but this is the issue I am having also on chrome,  Takes the fun out it is literally unusable for me so i just logout but decided to try to get help after taking 3-5 minutes to try to click on what I want :(
  • catgirl :3 (US1)catgirl :3 (US1) Posts: 54
    edited 28.10.2015
    Won't be reading all your posts O.O
    Image result for cute cats with green eyes
  • I use Internet Explorer and Google chrome.I have to use IE for the game (it's better but not for the forum) and chrome for the forum
    Marty Maurder @ en 1

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