Home English (UK) Technical Assistance

Join the official Goodgame Discord today!


Are you looking for a community of like-minded gamers to discuss your favorite games with? Look no further than the GoodGame Empire Family Discord Server!


Our server is the perfect place to connect with other gamers from around the world. Whether you're looking to chat about strategy, share tips and tricks, or just make new friends, our community has got you covered.


And that's not all - as a member of our Discord server, you'll also have access to exclusive giveaways and other special events. It's the perfect way to stay up to date on all the latest news and updates from GoodGame Studios.


So what are you waiting for? Join the GoodGame Empire Family Discord Server today and start connecting with fellow warriors from all over the world. Just head to https://discord.gg/goodgamestudios to join the fun!

Maintenance this morning on USA1

eljak (US1)eljak (US1) US1 Posts: 18
edited 25.03.2015 in Technical Assistance
Really GGE...come on. Our alliance level dropped 6 places right after your little maintenance session.
Do you all not realize that you keep adding more and more of these darn Ruby bonus buys and you seem to keep having more and more issues with losing data of some sort. Now i may not be a programmer but i can see the correlation between adding things and having more problems afterwards....So maybe get all the glitches fixed before running anything new.....?(
Post edited by eljak (US1) on

Comments

  • rjtheonerjtheone Posts: 29
    edited 24.03.2015
    our alliance dropped from level 50 to level 40....
  • gail y smith (US1)gail y smith (US1) US1 Posts: 23
    edited 24.03.2015
    Our alliance dropped from level 17 to 14, we worked hard to achieve these please fix this and give them back.
  • rancher1983rancher1983 Posts: 6
    edited 24.03.2015
    After the update we are not able to load on the game at all. Do we need to change any setting in computer so we can log on their are alot of my friends having this same problem. It goes to loggin screen than it never loads up it just states Sharping the swords an that it we try to refreash an it goes to the same thing
  • edited 24.03.2015
    ALready posted this, but since this is a bigger threat, TBD went from alliance 20 to alliance lvl 17. Mathematically impossible.
  • jollyjack82jollyjack82 Posts: 6,105
    edited 24.03.2015
    At least your getting maintenance.
  • weeztastikweeztastik Posts: 2
    edited 24.03.2015
    Based on the chat on Kongregate.com, it seems that those users, myself included, are unable to load the game. I keep having the same problem as one above. The swords are perpetually being sharpened. How much sharper can they get?! But really, I'm not sure who's end the problem is on (GGE or Kong), but it's been this way all day. Please help.
  • Colpin Cathar (US1)Colpin Cathar (US1) Posts: 195
    edited 24.03.2015
    As far as the loading issue, try clearing your browser cache. It is always good to clear it after an update.

    As far as the leveling issue. My alliance, not being very big (only 5 members, soon to be 6) has dropped from a level 5 to 4. I know it doesn't sound like much, but we lost nearly 30K alliance glory in one fell swoop.
  • Eric768 (US1)Eric768 (US1) US1 Posts: 7,183
    edited 25.03.2015
    From 32 to 28 for The 7R Agency.
  • stravonoskystravonosky Posts: 20
    edited 25.03.2015
    50 to 42 for KON lol
    50 to 44 for MU
  • AllyGal (US1)AllyGal (US1) Posts: 273
    edited 25.03.2015
    Noticed that to, we dropped 3 levels... feel bad for the big alliances, that sounds pretty bad. :S

    Then again half of them are in a server war, so they'll probs have their glory back in a week or something.
  • hardyhar62 (US1)hardyhar62 (US1) Posts: 57
    edited 25.03.2015
    i had 7 robber barren castles at lvl 32 now they all have changed down to way lower lvls---what the heck is going on i am working on the quest book and now i have to start over again and will not get the things i got the first time i went through them--this is not right and a scam to make people buy more soldiers to repeat this over again---you need to put my robber barren castles back to the lvls i had them at asap--you here me fix this now---asap
  • Mr.assassin2 (US1)Mr.assassin2 (US1) Posts: 1,647
    edited 25.03.2015
    My alliance dropped from lvl 49 less than 100k or so glory from lvl 50 to 36 on the verge of hitting 35... 13 almost 14 alliance glory lvls lost. Roughly 9-10 MILLION glory points

    GGE, really? My alliance and MANY MANY MANY others spent lots of money on rubies to make big glory hits etc, now you expect us to just suck it up and do it over again?

    That would be like dropping everyone's OPs and telling them to restart..tough luck..yea I am gone when that happens...
  • px-elcapitanpx-elcapitan Posts: 576
    edited 25.03.2015
    Astraa009 wrote: »
    Now You have gone full retard
    Do you not understand it?

    -

    Seems like all data is of an earlier state.
    Everyone's progress is of the incorrect time.
    Hope GGS made a recent backup for you guys and plan to recover that to the new server.
  • CM ArcanineCM Arcanine Posts: 4,626
    edited 25.03.2015
    Hey guys,

    Apologies for the issues with this. We're aware of the issue and are currently looking at a way of getting your Alliance levels back to you.

    Please remain patient with us, and we'll get it fixed ASAP.

    Regards,

    Steve.
  • weeztastikweeztastik Posts: 2
    edited 25.03.2015
    Steve, what about Kongregate members not being able to log in? It's day two now, and I still can't get on.
  • rancher1983rancher1983 Posts: 6
    edited 25.03.2015
    many of my guys are haveing the same issue about logging on
  • hardyhar62 (US1)hardyhar62 (US1) Posts: 57
    edited 25.03.2015
    Astraa009 wrote: »
    Now You have gone full retard

    GGE we put problems on here and expect to get them fixed. One thing we don't need is people like above calling people names in the forum. they should have their accounts closed. Thank you!!!
  • CM ArcanineCM Arcanine Posts: 4,626
    edited 25.03.2015
    weeztastik wrote: »
    Steve, what about Kongregate members not being able to log in? It's day two now, and I still can't get on.

    Hey weeztastik,

    Since you guys are on the same server (just with a different site provider), it shouldn't be an isolated issue. Could you please contact our Support Team about this?

    Cheers,

    Steve.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file