Home English (UK) Technical Assistance

Join the official Goodgame Discord today!


Are you looking for a community of like-minded gamers to discuss your favorite games with? Look no further than the GoodGame Empire Family Discord Server!


Our server is the perfect place to connect with other gamers from around the world. Whether you're looking to chat about strategy, share tips and tricks, or just make new friends, our community has got you covered.


And that's not all - as a member of our Discord server, you'll also have access to exclusive giveaways and other special events. It's the perfect way to stay up to date on all the latest news and updates from GoodGame Studios.


So what are you waiting for? Join the GoodGame Empire Family Discord Server today and start connecting with fellow warriors from all over the world. Just head to https://discord.gg/goodgamestudios to join the fun!

Random Suspensions

VladShevVladShev Posts: 4
edited 08.12.2014 in Technical Assistance
My account get randomly suspended every now and then for 10 min. WTF?!
Post edited by VladShev on

Comments

  • millwall97 (GB1)millwall97 (GB1) GB1 Posts: 2,514
    edited 29.11.2014
    If you click on the tax collection menu too much this tends to happen especially with 10 minute tax collection. If you did this that is most likely your problem :)
  • CM ArcanineCM Arcanine Posts: 4,626
    edited 01.12.2014
    Hey VladShev,

    Millwall is spot on here. In order to prevent auto clickers, we have measures that will temporarily suspend players for repeated fast actions such as collecting taxes.

    Apologies for the inconvenience, but it's a system in place for the general prevention of exploits.

    Regards,

    Steve.
  • neil33 (GB1)neil33 (GB1) Posts: 1,762
    edited 01.12.2014
    Hey VladShev,

    Millwall is spot on here. In order to prevent auto clickers, we have measures that will temporarily suspend players for repeated fast actions such as collecting taxes.

    Apologies for the inconvenience, but it's a system in place for the general prevention of exploits.

    Regards,

    Steve.

    Quick question Steve, couldn't you implement a system where you have to enter a randomly generated code, like when creating an email address, so bots etc cannot re - enter the game. I have been suspended for 10 mins when I had an incoming 12 minutes away, luckily I had pre-set the defenses but imagine if I hadn't.
  • Urúvion (US1)Urúvion (US1) Posts: 13,858
    edited 01.12.2014
    Hey VladShev,

    Millwall is spot on here. In order to prevent auto clickers, we have measures that will temporarily suspend players for repeated fast actions such as collecting taxes.

    Apologies for the inconvenience, but it's a system in place for the general prevention of exploits.

    Regards,

    Steve.

    Do you randomly suspend players for 10 minutes as well when the load gets too big for the server? I remember one time there was a mass attack going on between the larger alliances, and lag was terrible, but my friends and I kept getting kicked off for 10 minutes.
  • CM ArcanineCM Arcanine Posts: 4,626
    edited 02.12.2014
    neil332 wrote: »
    Quick question Steve, couldn't you implement a system where you have to enter a randomly generated code, like when creating an email address, so bots etc cannot re - enter the game. I have been suspended for 10 mins when I had an incoming 12 minutes away, luckily I had pre-set the defenses but imagine if I hadn't.

    Thanks for the suggestion Neil, I'll let the team know about it and get back to you when I get a response!
    aidan952 wrote: »
    Do you randomly suspend players for 10 minutes as well when the load gets too big for the server? I remember one time there was a mass attack going on between the larger alliances, and lag was terrible, but my friends and I kept getting kicked off for 10 minutes.

    Nope, that shouldn't be the case. Were you and your friends being suspended for 10 minutes, or would the server just not let you back in?

    Regards,

    Steve.
  • Urúvion (US1)Urúvion (US1) Posts: 13,858
    edited 02.12.2014

    Nope, that shouldn't be the case. Were you and your friends being suspended for 10 minutes, or would the server just not let you back in?

    Regards,

    Steve.

    No, it wasn't that. If that doesn't happen though, it must have been some sort of glitch. I was kicked at least twice, not re how many times everyone else was kicked.

    Thanks for the response though.
  • Colpin Cathar (US1)Colpin Cathar (US1) Posts: 195
    edited 03.12.2014
    Hey VladShev,

    Millwall is spot on here. In order to prevent auto clickers, we have measures that will temporarily suspend players for repeated fast actions such as collecting taxes.

    Apologies for the inconvenience, but it's a system in place for the general prevention of exploits.

    Regards,

    Steve.

    Hmm, Isn't that kinda "dangerous" considering that there are parts of the game where you can not enter in a number from the key pad and you have the click the + or - buttons a bunch of times to get to the desired numbers you want? For example, if you want to make a purchase of ruby tools while setting up an attack. You can't enter an exact number, so you have to keep clicking the + button a bunch of times to get all the tools you need for the attack. Or is this only for specific parts of the game where players are more apt to click once if they are paying attention where as a bot wouldn't know when time has expired on something?
  • edited 03.12.2014
    neil332 wrote: »
    Quick question Steve, couldn't you implement a system where you have to enter a randomly generated code, like when creating an email address, so bots etc cannot re - enter the game. I have been suspended for 10 mins when I had an incoming 12 minutes away, luckily I had pre-set the defenses but imagine if I hadn't.

    Please no, it's always a struggle to read those stinkin code's
  • AmphipolisAmphipolis Posts: 2
    edited 03.12.2014
    I understand the reason behind it but when you collect your taxes only for the system to tell you they need collecting again straight away that is a system error not bots. It's not the first time this happened to me only this is the first time my account has been suspended because of it. Finally log back in to have my taxes depleted because your system error forced me out of my account for ten minutes because I tried to collect my taxes that were set on 30 minute collection X(
  • neil33 (GB1)neil33 (GB1) Posts: 1,762
    edited 03.12.2014
    Please no, it's always a struggle to read those stinkin code's

    Or move the tick into random places then. Anything to stop us being kicked for being innocent and being active collecting coins lol. Would be nice - thanks Steve.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file