Compensation for failing to provide services originally stated

smithy92

So, just seen the changes to Vet Swordsman stats that are coming into affect this week. Quick conclusion - this is NOT the unit i spent so much resources on to research, and have spent so much gold to keep in stock. If this unit had been offered initially with these stats, i would not have even researched it. Instead because its defence was so superb i replaced almost all my defence force with them. Now thanks to this update my defence is about to be dramatically weakened - leaving myself potentially vulnerable in game whilst i waste these troops killing them off and recruiting different defence units.

Now this isnt a fault on my part - this is a fault of GGE for making such a significant change to a unit's stats. I cant stop you doing it, but for a consumer like myself who has wasted so much on these units; i wonder what compensation will there be? just to point out us ruby players pay money for a service you provide - that is the agreement so to speak. You cant make changes to the services you provide without properly informing us or even offering some form of compensation for the necessary hassle you have put players through to get this "strong" unit just to then make it weak!

Greenwaves

I didn't recruit many of these because of how much they eat but I am annoyed by the change. Quite interested to see if GGS provides any semblance of customer service here. Trying to get rubies out of GGS is like trying to get blood out of a stone.

Watto (GB1)

I agree with Smithy entirely in his thoughts regarding this announcement to the reduced ranged defence strength of Vet Swords, and likewise, wouldn't have bothered wasting the resources to research them, let alone the extortionateX( expense involved in recruiting them . .whilst simultaneously culling those troops rendered less effective by the presence of the sword. We at BSK did the maths . . did GGS....it would seem not . .another ruby grabbing exercise it seems and 1 which I expect to be compensated for!

Andrew Wallace (GB1)

As per the other comments, I find this change to be utterly ridiculous and bordering on irresponsible. As a significant ruby player I find it exasperating that I have invested significant resources and time to upgrade to these soldiers based on the original stats where this change makes these soldiers effectively pointless from a defensive perspective.

I will need to now invest further time and resources to remove all of these soldiers where I expect compensation for such a significant and unwelcome change by GGE.

tomkippax

I'm not one to post in these forums usually but this one gets my goat.

Well we thought of something that would be good for you to do 'x' with but now we realize that (you have analysed it properly and) want to do 'y' with it we are changing it so you can't. (actually, because we'll get less rubies if we leave it that way.)
we''ll wrap it up in lots of other fluffy changes and then ignore any allusion to it on the threads.
That you've all spent lots of energy, time and resources (and for many people- rubies) on it is not a problem, we're sure you find it just another fun part of the game-
compensation?- well we don't really see things that way.

takes the biscuit.
perhaps they should get someone with half a brain cell who actually plays the game to point out the ramifications of these significant changes before they make them rather introducing them then seeing what happens (weeks down the line) and p33ing everybody off when they realize their mistake?

Colt442

What GGE should do is keep things as they are for a month but not allow the production of any more Vet swordsman, giving us some time to use them up. Then when the months up make their changes, or else give us the option to trade them in for what we paid!
Again it looks like we are the ones that will pay the price for another GGE screw up!
When will GGE ever do us right & give us something in our favor?

smithy92

Colt442 wrote: »

What GGE should do is keep things as they are for a month but not allow the production of any more Vet swordsman, giving us some time to use them up. Then when the months up make their changes, or else give us the option to trade them in for what we paid!
Again it looks like we are the ones that will pay the price for another GGE screw up!
When will GGE ever do us right & give us something in our favor?

completely agree with what you said here if we arent being compensated for what we have spent, at least current units should keep their original stats until they are used up or something of the sort

fujiwara (GB1)

As someone who did a lot of the numbercrunching, and then live fire tests for a whole alliance (and additional alliance family member), I feel probably as frustrated as most about this.

I told you, as did DrIon and others, that these units were truly OP when they came out. We were told that we were wrong. Now, without sounding too unreasonably arrogant, we know we aren't wrong - we're active players at the top level in the game, with experience at castle tactics and have the number crunching skills to test out (in theory and practice) our ideas.

We told you that they had become the only defensive unit worth having, and DrIon went to the effort of plastering screenshots demonstrating how devastating they were. The official response was "no, no, they aren't overpowered, they are just very good emergency troops"... this time wrong on both accounts. They are pointless emergency troops because they are hugely expensive and the number you can recruit in a short space of time is irrelevant when you consider the number you have to recruit to make a difference in a single battle.

Finally, over a month later, it seems GGS have recognised that the vet swords were completely OP in how they dominated typical range/mantlet led inbounds by having a high range defense, and you decide to completely nerf them after our alliance alone has spent well over 10 million coins recruiting the things.

We've gone from a "the only defensive troop you need" situation to "a defensive troop you'll never want over the other vet alternatives" in one update, rendering a huge cost wasted, and a further huge cost to replace the things back again.

If you want the maths to demonstrate why they are now close to useless, I'll provide it, but the bottom line is simple: This is an epic screw up that we told you about over a month ago and were completely ignored, and a full compensation for resources spent on recruiting the things (plus a bit to help recruit spears/bows again) would be the least you could offer for an error that was completely on your side.

RulerTravis_beg

I have to agree I have spent a lot of time and coins and wasting troops replacing everyone with vet swordman to have to do it all over again

popoo6 (INT2)

fujiwara wrote: »

As someone who did a lot of the numbercrunching, and then live fire tests for a whole alliance (and additional alliance family member), I feel probably as frustrated as most about this.

I told you, as did DrIon and others, that these units were truly OP when they came out. We were told that we were wrong. Now, without sounding too unreasonably arrogant, we know we aren't wrong - we're active players at the top level in the game, with experience at castle tactics and have the number crunching skills to test out (in theory and practice) our ideas.

We told you that they had become the only defensive unit worth having, and DrIon went to the effort of plastering screenshots demonstrating how devastating they were. The official response was "no, no, they aren't overpowered, they are just very good emergency troops"... this time wrong on both accounts. They are pointless emergency troops because they are hugely expensive and the number you can recruit in a short space of time is irrelevant when you consider the number you have to recruit to make a difference in a single battle.

Finally, over a month later, it seems GGS have recognised that the vet swords were completely OP in how they dominated typical range/mantlet led inbounds by having a high range defense, and you decide to completely nerf them after our alliance alone has spent well over 10 million coins recruiting the things.

We've gone from a "the only defensive troop you need" situation to "a defensive troop you'll never want over the other vet alternatives" in one update, rendering a huge cost wasted, and a further huge cost to replace the things back again.

If you want the maths to demonstrate why they are now close to useless, I'll provide it, but the bottom line is simple: This is an epic screw up that we told you about over a month ago and were completely ignored, and a full compensation for resources spent on recruiting the things (plus a bit to help recruit spears/bows again) would be the least you could offer for an error that was completely on your side.

i totally agree in my alliance aswell we changed out defenc setup for those SW and even when we were crying to rebalance or make some kind of tools to reduce melee power they ignored us !! sorry but seems like u dunno what u are doing here GGE

smithy92

So nice to see we all agree compensation is needed! cant wait for word from Ethan on this?

popoo6 (INT2)

i agree and next time they make a new unit like that they need to test it or see the numbers seriously

bubala999

Get over it these things happen

Dun Gon (INT2)

smithy92 wrote: »

So nice to see we all agree compensation is needed! cant wait for word from Ethan on this?

Ethan will not respond until this thread gets at least 4-5 pages, lol.

Sam4 (GB1)

Sam4 wrote: »

GGE should think carefully about the next step. If they are going to stick with the vet swordsman at it's current stats then so be it. But I really really hope, a month down the line when everyone has built hundreds of them, or even replaced their current armies with them, that they don't suddenly decide they are too powerful. Because by that time it will be too late for a lot of people, who will be left with, instead of overpowered troops, crap/average troops.

Posted on the 25th of July 2013 here - http://en.board.goodgamestudios.com/empire/showthread.php?74284-veteran-swordmen-balance-please&p=858516#post858516

GGE, why you so dumb? :huh:

Colt442

bubala999 wrote: »

Get over it these things happen

LOL figures a lvl 20 who ain't got a dog in the show would say something like that!

bubala999

I was a level 60. I once had a huge army of 8000 but lost them in battle. I got over it!!!

Colt442

bubala999 wrote: »

I was a level 60. I once had a huge army of 8000 but lost them in battle. I got over it!!!

& just what doe's that have to do with this thread?

bubala999

Get over the fact that if something doesnt go your way, theres no need to stomp your feet and sulk in a tantrum. Just be civilised and get over this sorta thing.

Colt442

bubala999 wrote: »

Get over the fact that if something doesnt go your way, theres no need to stomp your feet and sulk in a tantrum. Just be civilised and get over this sorta thing.

The problem is we paid for something & are now getting something other than what we paid for.
Unlike you who lost 8000 troops because of your short comings lol
Apples & oranges 2 different things!

smithy92

bubala999... i dont even know where to start with your statements this isnt a game where we get to just press reload a checkpoint when things dont go right. This is a game for lots of us that we PAY to PLAY. And when you are spending money on any sort of service, certain things are expected of those supplying said service - namely supplying the service they originally promised. Failing to do so is simply the breaking of an agreement between supplier and consumer, and does deserve some form of compensation - thats just basic business