Home English (UK) Technical Assistance

Join the official Goodgame Discord today!

Are you looking for a community of like-minded gamers to discuss your favorite games with? Look no further than the GoodGame Empire Family Discord Server!

Our server is the perfect place to connect with other gamers from around the world. Whether you're looking to chat about strategy, share tips and tricks, or just make new friends, our community has got you covered.

And that's not all - as a member of our Discord server, you'll also have access to exclusive giveaways and other special events. It's the perfect way to stay up to date on all the latest news and updates from GoodGame Studios.

So what are you waiting for? Join the GoodGame Empire Family Discord Server today and start connecting with fellow warriors from all over the world. Just head to https://discord.gg/goodgamestudios to join the fun!

Send a ticket about missing troops, reply back 9 days later saying send it again...

B.StinsonB.Stinson Posts: 156
edited 20.09.2012 in Technical Assistance
So I send a ticket about missing troops giving the details needed to support, 9 days later I finally receive a reply simply telling me to send the same ticket again - seriously? They just said sorry for the late response and send it again. I wouldn't mind the late response if they actually did their job in returning the missing troops.

What kind of customer service is this?
Thank you for your patience. We are very sorry for the late response. Unfortunately we have been receiving many tickets in the last few weeks and have not been able to answer all of the tickets individually. If you are still experiencing the same problem that you previously wrote about, please send a new ticket to support or just answer this message, restating your problem, and we will write back to you as soon as possible. We appreciate your patience, while we work hard to correct these issues.
Post edited by B.Stinson on


  • edited 20.09.2012
    Hi B.Stinson,

    All you have to do is reply to it saying you are still having the problem and it will go straight to one of the support team to be dealt with.


Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file