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Support Experience - Mostly Positive!

I reached out to Support for the first time regarding an issue.  I am happy to say they DID respond and resolve my issue: Accidental ruby click for Nomad cool-down.  My rubies WERE returned!  It only took 2 working days.  

One interesting point made in the correspondence though, that I will refer to but not quote as that is against TOS.

Basically, I was informed that in-game purchases are considered final because they require a confirmation.   As we know, there is NO confirmation of the ruby spend for MANY of the actions in-game.  In fact, many Players have requested a confirmation be added in.

@Crom Cruach @Poseidon X Angel can you please pass along this feedback.  

There seems to be a disconnect between what Support believes is the case and what the case really is.........


Good night.
Sleep well.
I'll most likely kill you in the morning.



Comments

  • flug (NL1)flug (NL1) NL1 Posts: 1,028
     :D:D  
    flug @ nl 1
  • freezzz (NL1)freezzz (NL1) NL1 Posts: 34
    support refunds your rubies but in the past they refused to refund mine?

    I'm happy for you wasso, but it makes me wonder where did I go wrong then since they refused me a refund :( 
  • Wasso (INT3)Wasso (INT3) INT3 Posts: 2,959
    @freezzz (NL1)  Was it the same issue?  Simple mis-click of Nomad cool-down?

    I kept it very simple.  Just gave the amount of rubies and that it was a mis-click..........
    Good night.
    Sleep well.
    I'll most likely kill you in the morning.



  • freezzz (NL1)freezzz (NL1) NL1 Posts: 34
    yes same issue

    I mis clicked khan for 24 hrs, was around 40k rubies (don't know exactly anymore)

    I sent ticket to support but no refund
  • Wasso (INT3)Wasso (INT3) INT3 Posts: 2,959
    Sorry to hear that.  In the response to me they gave that line about all purchases being final due to a confirmation being required.  I could just be that your Rep wasn't in the mood and simply followed the company line..........
    Good night.
    Sleep well.
    I'll most likely kill you in the morning.



  • freezzz (NL1)freezzz (NL1) NL1 Posts: 34
    guess so :)

    at least good to read sometimes you can get lucky
  • Fordy (AU1)Fordy (AU1) AU1 Posts: 217
    I can also vouch for being refunded 14k rubies for accidently clicking on the ruby button.
    It is too close and should be moved..
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