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Respect your players and correct the mistakes you make

Why are there many mistakes all the time in this game?
Over the last 15 days, I've been witnessing a lot of mistakes that GGE has made.
For example:
1. The previous Spring Nights festival - 1 piece of equipment was missing for the commandant which we received
2. The current Spring Nights festival - in the second round, the prize is the Phoenix Knight Commander, but the gem belongs to Commander Yule Grinner https://prnt.sc/nbqbik
3. In the last two Foreign Event, two guys from my alliance ... they did not get the commanders which they conquered. They received their awards after several complaints.
4. I got the title Throne Guardian in the Kindom's League event. I should have got it a lot of Constructin and Upgrade Tokens with this title. It did not happen. I only got 10 Constructions tokens and 40 Upgrade Tokens. I wrote 3 complaints (with evidence) for Support ... but no results. I did not get tokens that belong to me (116 Construction tokens and 327 Upgrade tokens).
This is only a small part of the errors and mistakes I know.
Also, many players who have played for years and who have bought a lot of rubies now leave the game.
Does anyone follow how many "dead" and inactive accounts which were the property active but disappointed players?
We spend a lot of time, effort and money in this game. In the meantime we get constant mistakes and damages. These things are humiliating for all players.
I will not buy 1 ruby until I get my compensated (my tokens).
Many players think similarly
I've been talking about similar mistakes earlier ... but the mistakes are becoming more and more common.
I'm serious now ... until I get my tokens ... I will not buy rubies. If these situations are repeated often ... I will stop this game ... and I will go to some game site that is more respectful to me
I'll give to You
and
.... or 



The choice is yours. Everyone will get what he deserves.



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Comments
for me 4+10 is 14 consturcion tokens and
41+104 is 145 upgrade tokens that is if you have the season pass
You need or want help to become a better player shoot me a message in the forums or here I'll gladly help you out for free
In hibernation nov2019-now
I assume that these are the tokens I have won for my previous title (Noble Guardian).
Those are the event end rewards, not promotion rewards.
You need or want help to become a better player shoot me a message in the forums or here I'll gladly help you out for free
In hibernation nov2019-now
You need or want help to become a better player shoot me a message in the forums or here I'll gladly help you out for free
In hibernation nov2019-now
Regards