Missing gem from Seasonal Event Set

I had just been collecting points in the seasonal event a few hours ago and noticed that despite crossing the required amount of points, the "Amber Stone" gem of the Phoenix Knight set wasn't added to my inventory. Is this a bug?
"The weak can never forgive. Forgiveness is the attribute of the strong"
~Mahatma Gandhi
Napoleon4
Level 70 
Illuminati
Part Of UAL
@ Indian server

Comments

  • JamesDK (SKN1)JamesDK (SKN1) SKN1 Posts: 17
    edited 15.04.2019
    From the first time completing this event, I didn't get the magma gem.
    I am now about to complete it the second time and haven't got the Helmet from the set. 

    Edit: I am 4179 points in.
  • JamesDK (SKN1)JamesDK (SKN1) SKN1 Posts: 17
    Best thing to do is writing to support and explain to them that you haven't received the gem from the set.
  • Rajan37 (IN1)Rajan37 (IN1) Posts: 5,838
    From the first time completing this event, I didn't get the magma gem.
    I am now about to complete it the second time and haven't got the Helmet from the set. 

    Edit: I am 4179 points in.
    Sad

    Best thing to do is writing to support and explain to them that you haven't received the gem from the set.

    Yea did that. They added it now. 
    They did for you too right?

    "The weak can never forgive. Forgiveness is the attribute of the strong"
    ~Mahatma Gandhi
    Napoleon4
    Level 70 
    Illuminati
    Part Of UAL
    @ Indian server
  • This isn't good better go and check if I have all my equipment that I won...

    200,000 MP
    Level 46
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