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A much needed talk.

Putting this under feedback:
//Quote
Hi Everyone,
1st I want to clear one thing that most of you guys already know, as moderators we do not work for GGE , we working as volunteer to bring the feedback of you guys , to the team, none of this problems or bugs are in our hands. 
so , please do not blame CMs or BMs for the problems that you experience in the game.

2nd , as player that play this game also like you , sometimes this bugs and errors , and decisions make me angry as well , but we need to find the ground to rise our voice , and make this game that we all loving it to the best ,
as you know the development team , are not working in weekend , so , please be with us , and wait till Monday , and they will look in to the problem , and they will fix the problem.
BM Queen
//End Quote

I like it how they ask us not the blame the messengers but who else are we to throw our anger at?
You guys are the messengers we have to throw hate and anger at you so that you understand the communities interests on certain things that GGS does so you can tell them. Isn't it in your job to let GGS know the vibe of the players? Or do you just let us know about updates and we just throw our words here on deaf ears? GGS gave us a platform to voice our opinions of the game. This isn't supposed to be used for a "LOOK AT THIS UPDATE" or "Social Talk" as it is advertised to new players as. This is supposed to be the player's platform to speak freely about the problems that they have with the game or changes they wish to see in the game.
Your job titles it BM/CM (What is BM stand for? Also CM obviously stands for Community Manager or I saw someone put up CryMaster[Hilarious btw]),we never throw our shit directly at you but sometimes it hits you as you are the only voice of GGS we get to hear. Stop crying, pick it up and throw it at GGS for us because you are the ears of GGS and we are the voice. (Atleast in theory). 
(Of course there are boundaries for words said, "go kill yourself" is not appropriate and if this is what you are talking about, behavior like this. I am okay with this. But if it's not something someone said was life threatening, you need to eat our anger  to through it back at GGS 3 times harder.)

The idea of the forums was to give players a voice but has turned into a brick wall as GGS doesn't want to hear our voices unless they are congratulating them on how they got an update up without any problems. 
Theory:
1. Players go to the forums to ask for support, ideas, or questions they have.
2. Players discuss the ideas, share their support tactics or fixes.
3. If players don't know, CMs and BMs are involved and they either answer it or ask GGS directly.
4. Repeat, communication is circular and the community grows.
Reality:
1. Players go to the forums to ask for support, give thoughtful ideas, or questions.
2. Players help them as best as they can or they start a pissing match.
3. CMs and BMs say they contact GGS but nothing has been done and communication stops. End of conversation.

I wish this wasn't the reality, if I could have a conversation with my fellow community leaders I would. I love this game for the community not the game mechanics or the company that runs it. (As you will read down below) The only reason I am here as an average player is that I love this community. But I hate to see it fall to horrible updates, I have lost many friends on this game and then have found on other games (Found some on Hearthstone, Warframe, and Minecraft) but others are just lost forever. 
Another big problem is you guys do live streams but they are no translations for other regions so let's just do it all in German, which cuts off about 99% of the gamers here from moving on with a conversation. If you could get live streams up with different days for different languages that would be great. We could talk about updates to the game or getting to know the community that you have created.

Gripes about GGS:
This company is a 800 million dollar company. I know that doesn't sound like a lot growing up around tech giants like amazon and Microsoft but still that's quite a sum to not be open on weekends for support and assistance.(Especially because most updates happen on Thursday for the states and Friday for Germany, you would think 15 people would stay just in case something goes wrong as it has for the last 20 or so updates) Most companies have 24/7 support, even smaller companies that I use such as Loopy have 24 hour response on all support tickets. It takes GGS to email me back an average of 1.5 weeks and once it's open maybe 1 email per day. GGS you run a company not a one hit wonder I-Phone app, (cough Flappy Birds). GGS needs some new management to optimize technical support and fresh brains to come up with great ideas. But since you guys don't listen to the greatest thing about this game, the community, it is easy to understand why your player base hates you. I have recently had to contact support with no avail to my trifles and nothing was given for the slow support times other than an apology. I have made dozens of reports yet there is nothing given to players.

The bugs that are everywhere, HOW DID NOMADS CRASH? Literally for how long I have been playing this game I could say "How did [Insert Event Here] crashed?" And I can fill it with every event. 
You guys have a beta server, can't you practice turning off the server, updating the game and then turning it back on, over on that server then when you have a new update we can be updated and ready to go in 15 minutes with no problems at all. I know there is some techno-mumbojumbo I am missing in that but you should check to make sure your monthly updates work with every event and feature in this game before the real game. Minecraft does this, they release snapshots so that the community can play with their work in progress build. Many other games does this too literally any game in Alpha and Beta right now. 

Where is City Event, TK, BC, UW, (and not anymore Berimond invasion)?
Why don't you have teams of people working on events, this gets back to the money thing, you are theoretically a big company why not have teams to people working on different aspects of the game. You have these community surveys that you do so you know what people want but don't do anything about it. 

I am sure I am missing lots of other things in this, please reply to this thread if you want to start a conversation. So if it was on the first part, the second or anything at all please leave a reply to this discussion. :)
I have no loyalty.


Comments

  • kay...have to point out something: while it's true that we can voice our anger over various things GGE keeps doing to us players, but when we take it out on the forum mods, THEN its misplaced anger. its not THEIR fault that things happen in the game; like the nomads. I keep seeing some people blame the mods over it, or claim that they are "paid" by GGE, and so they have to be here on the forums night and day to tend to the forums; which is simply not true, and I wish that those people who THINK that forum mods are paid by GGE would read this and understand that they are wrong about that, and in fact that they are doing this of their own free will AND time. 

    they ALSO have real lives to live, as do we all. :)

    kay....rant over, lol
    Currently active on: Asia (level 70 LLvl 107) Currently Leader of "The Wolves" alliance.
    USA (level 70 LLvl 8) (retired....) Restarting there soon...... 
    Yes, I LIKE this game a lot. Yes, I'm serious. I will Defend GGE when I feel they are being given unnecessary Negative comments.
    Yes, I do state my opinions bluntly...so what?
    How about we all work to keep this game alive INSTEAD of calling them to shut it all down? 



  • kay...have to point out something: while it's true that we can voice our anger over various things GGE keeps doing to us players, but when we take it out on the forum mods, THEN its misplaced anger. its not THEIR fault that things happen in the game; like the nomads. I keep seeing some people blame the mods over it, or claim that they are "paid" by GGE, and so they have to be here on the forums night and day to tend to the forums; which is simply not true, and I wish that those people who THINK that forum mods are paid by GGE would read this and understand that they are wrong about that, and in fact that they are doing this of their own free will AND time. 

    they ALSO have real lives to live, as do we all. :)

    kay....rant over, lol
    I know that they are people but the represent a company. We as the consumers have to take the non-employees of GGS at their words. It's not like we can talk to GGS directly but we have to make sure that our anger is heard so someone can report it back. We blame them because they are the face of GGS, they are our only line of communication we have with GGS.
    I have no loyalty.


  • It's one thing to throw anger at GGE to the mods, it's another to personally attack the mods...

    Yes, mods are the messengers—they are there to relay feedback to GGE, not to be personally abused.
    TheBlueIcicle    US1

    retired I guess. or trying to be.
  • TempranceTemprance Posts: 798Moderator
    It's one thing to throw anger at GGE to the mods, it's another to personally attack the mods...

    Yes, mods are the messengers—they are there to relay feedback to GGE, not to be personally abused.
    I think @TheBlueIcicle (US1) summed it up pretty well.


    The idea of the forums was to give players a voice but has turned into a brick wall as GGS doesn't want to hear our voices unless they are congratulating them on how they got an update up without any problems. 
    Theory:
    1. Players go to the forums to ask for support, ideas, or questions they have.
    2. Players discuss the ideas, share their support tactics or fixes.
    3. If players don't know, CMs and BMs are involved and they either answer it or ask GGS directly.
    4. Repeat, communication is circular and the community grows.
    Reality:
    1. Players go to the forums to ask for support, give thoughtful ideas, or questions.
    2. Players help them as best as they can or they start a pissing match.
    3. CMs and BMs say they contact GGS but nothing has been done and communication stops. End of conversation.

    Mods provide daily feedback to the CMs via our communication platform. For the most part, it has been very effective and a great improvement over the past couple months/years.

    From what I have seen and noticed after two years of being "in the system" is that the feedback gets forwarded to the CMs, they forward it to their respective teams/supervisors, and then a final decision is made whether it be in regards to an update/compensation/etc. 

    These final decisions are not usually popular, evidently. I also wish for there to be a more smooth cycle on how the game progressed with new content. An update passes, feedback is gathered, and then a second slightly adjusted update is passed which would be a median of what GGS wants and what the players want. 

    Temprance

    Temprance @ usa 1
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