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Server Spilgames down again

When I woke up this morning I was not able to come into the game. This was at 05:30 and it is still not possible to enter in the game.

I am not the only one with this problem on the Spilgames server. Many soldiers from the players will be gone because of food problems.

Is this already know at GGS?

Gossie @ spilgames int_1
Finally back where I belong in Legion

Comments

  • BIGfatLord (AU1)BIGfatLord (AU1) Posts: 502AU1
    edited 20.12.2017

    yes,the game isn't loading...is our food freezed ? @BM_Friedrich
    Post edited by BIGfatLord (AU1) on


  • still not working
    ridderarry @ nl 1 / kuzka77 @ spilgames int_1 server (Sword int)
  • Goselotje (NL1)Goselotje (NL1) Posts: 290NL1
    Would be nice when there will be more information about this server problem.
    Last week we had the same problem 1 day after the big server change/downtime from GGS. It took 4 hours. Now it is already more than 7 hours without any information
    Gossie @ spilgames int_1
    Finally back where I belong in Legion
  • Raggle Fock (US1)Raggle Fock (US1) Posts: 1,396
    edited 20.12.2017
    You should contact support for GGS and Spilgames directly (ie. not through forums).  A similar situation happened months back with kongagate (https://community.goodgamestudios.com/empire/en/discussion/comment/4689590#Comment_4689590) and that was what was suggested.

    No idea about compensation but i doubt it.
  • Goselotje (NL1)Goselotje (NL1) Posts: 290NL1
    edited 20.12.2017
    Spilgames support is not responding as usual. We do not know nothing.
    Game is down since 03:20 am, it is now 13:52 pm

    GGS can freeze our food just like with updates etc. Spilgames not.
    Gossie @ spilgames int_1
    Finally back where I belong in Legion
  • Spilgames support is not responding as usual. We do not know nothing.
    Game is down since 03:20 am, it is now 13:52 pm

    GGS can freeze our food just like with updates etc. Spilgames not.
    Without knowing a lot about spilgames i can't really say, but i assume (maybe incorrectly) that the spilgames portal interacts with GGS's own NL1 server, in which case I don't see how GGS could freeze food consuption to individual castles. If you have login credentials (ie username and password) I would suggest logging in via GGS site. Else, email GGS support and maybe they can send a message to spilgames.

    Unforutnately there is not really anything that can be done on the forums.
  • Goselotje (NL1)Goselotje (NL1) Posts: 290NL1
    edited 20.12.2017
    Spilgames server is back in business. Storages are all full and food is also frozen.

    But many players have no longer soldiers. All soldiers dissapeared.
    Gossie @ spilgames int_1
    Finally back where I belong in Legion
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