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GGS Support - Improving Response Times

I recently had 2 issues where I had to communicate with the support team.I would be lying if don;t say that i was dreading this since support is widely known to have incredible response times.

However, I am positively surprised to report that both my tickets were actioned within 48 hours. (the second one in under 24)

And hence this post - A thank you and well done for the support team. Hopefully this trend continues!!

Comments

  • ali hassan (INT1)ali hassan (INT1) INT1 Posts: 272
    edited 22.11.2017
    I recently had 2 issues where I had to communicate with the support team.I would be lying if don;t say that i was dreading this since support is widely known to have incredible response times.

    However, I am positively surprised to report that both my tickets were actioned within 48 hours. (the second one in under 24)

    And hence this post - A thank you and well done for the support team. Hopefully this trend continues!!
    I think ggs improved ;)
    but sometimes I lose my equipments like I was in top 10 in  wheel of fortune and I  saw I was in there till the end, Haven't got those commander and equipment yet.
    Post edited by ali hassan (INT1) on


    :D
  • ang1243 (GB1)ang1243 (GB1) GB1 Posts: 3,834
    Support | Community Guidelines | Short Questions | Bugwatch Thread | WebsitePrivate Message

    Check out my website with loads of cool tips about GGE: http://www.ultimategge.co.uk
     




  • I recently had 2 issues where I had to communicate with the support team.I would be lying if don;t say that i was dreading this since support is widely known to have incredible response times.

    However, I am positively surprised to report that both my tickets were actioned within 48 hours. (the second one in under 24)

    And hence this post - A thank you and well done for the support team. Hopefully this trend continues!!
    #FakeNews

    I still have been waiting 45days and I have also write new tickets about the same thing and noone answers.
    sir-toke @ skn 1
  • Lol.. my last 3 tickets never got answered and that was years ago. I don't even bother sending tickets anymore. The one time they replaced some disappearing troops, they did so when I was not in the game and they starved before I even logged in to use them. 
    Snake Plissken @ usa 1

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