Bugwatch 27/09/2017 update - Old

Manta Birostris

Hello lovely community type people!

Another day, another update 

If you reckon you've found yourself an issue please do post up some details in this thread and we'll be more than happy to investigate the matter for you and escalate it if needs be.

Happy hunting!

- Manta

ikke261068 (NL1)

well, gge will problably tell an other story about economy and bla bla bla
but the free 10 minutes buildingtime is lessened to 4 minutes
well done gge for ripping off again your customers

Manta Birostris

Thanks for your feedback @ikke261068 (NL1)

This thread is for identifying and hopefully getting bugs resolved. If you would like to discuss the content of the new update we have a section for this here: https://community.goodgamestudios.com/empire/en/discussion/341026/discussion-thread-october-2017-update

Thanks for your understanding on this!

- Manta

jason2415 (US1)

how about actually paying off the free gift that came with the new update. As soon as I clicked the button to collect, it popped some error and then said 'gift already collected' We had several people in our alliance claiming the same problem.

I know 12 yr olds that can write code better... and it will actually work!!

Manta Birostris

Thanks for your report @jason2415 (US1)!

This matter has already been escalated for fixing but we still appreciate you taking the time to get in touch. If you fancy our support teams are currently replacing the missing update gift for players who couldn't claim it, you can reach out to them at: https://support.goodgamestudios.com

- Manta

cooleesa123 (GB1)

I seem to be getting no points in the lotus event from spending samurai tokens, forget the 6 points I should be getting because of boosters, I haven't even got 3 points. Should have had 18 points from spending tokens 3 times, got nothing. Points from hitting camps are still working. 

EDIT:
Sorry, my mistake. Changed it a while back. stupid me 

Manta Birostris

Hi there @cooleesa123 (GB1)

Thanks for your message on the thread. Looks like you've pretty much solved your own dilemma here in your edit. Just to be sure I double checked your account and saw your purchases of Throwing Nails, sadly they look to have been too small to trigger the 3 point category in the seasonal event (three packages of 10 Nails at 950 Tokens a pop).

Now. Please bear with my as I am still doubling checking this currently, but, from what I can see; the 1000 points needed in the seasonal contest for 3 points in the Samurai event has been that way since at least the 6th of January 2017. This does not seem like something which was slipped into this update without informing players.

It's the end of the working day over here so I probably won't receive and update on this today but I'll come back soon and provide you with some more context on this matter.

Please bear with me, very keen to get to the bottom of exactly what occurred here!

- Manta

cooleesa123 (GB1)

Manta Birostris said:

Hi there @cooleesa123 (GB1)

Thanks for your message on the thread. Looks like you've pretty much solved your own dilemma here in your edit. Just to be sure I double checked your account and saw your purchases of Throwing Nails, sadly they look to have been too small to trigger the 3 point category in the seasonal event (three packages of 10 Nails at 950 Tokens a pop).

Now. Please bear with my as I am still doubling checking this currently, but, from what I can see; the 1000 points needed in the seasonal contest for 3 points in the Samurai event has been that way since at least the 6th of January 2017. This does not seem like something which was slipped into this update without informing players.

It's the end of the working day over here so I probably won't receive and update on this today but I'll come back soon and provide you with some more context on this matter.

Please bear with me, very keen to get to the bottom of exactly what occurred here!

- Manta

 my fault defo so no need to investigate further

Stupid me, thought it would be the same for nomads too until I double checked myself 

David Noble (US1)

Will GGS fix the problem with the Fleet Shields? I never got the fleet shields from their gift plus two other players who also mentioned this on the "updates and feedback" section mentioned the same problem. I am also guessing that everyone else on the entire U.S.1 server did not get the 15 fleet shields either from the free gift sent by GGS. I mentioned this problem elsewhere, but unfortunately BM ang1243 has not responded yet about contacting a CM. And so I decided to comment on here on the bugwatch hoping that maybe the bugwatch could help with this problem and especially if a BM will not help with this by contacting our CM about the bug. This does not only involve just me, but also other players as well on the U.S. 1 server who never got the 15 fleet shields and the other tools they were supposed to get as a gift sent by GGS recently, but never received. I never got the gift because of an error code and now the gift thinks that I had already received the tools, but I never actually got them. I think it would be good to know if anything can be done about this like maybe GGS resend the gift to everyone on the entire U.S.1 server, but this time without any bugs on it. Can you help with problem? Can you contact GGS or our CM? @Manta Birostris

Manta Birostris

@cooleesa123 (GB1) thanks for the follow up on this. After taking a deeper look into this it does appear that it has in fact always been this way. I was still sorry to hear that you didn't get your points on this occasion but I am happy that there were no unannounced changes here 

- Manta

David Noble (US1)

I guess  I am being completely ignored by both our BM and even by Manta Birostris even though this is supposed to be a bugwatch which I would assume is supposed to fix bugs including those that affect entire servers. Various people have complained about not getting the gift from GGS because of an "error code" and yet we are being ignored apparently.

David Noble (US1)

Is contacting the support team team the only way to resolve this problem even though I am not the only one with this bug that others have complained about too on the U.S.1 server? I know how to contact the support team and have contacted them before, but if the entire U.S.1 server was involved can the support team fix bugs that affect entire servers or only Goodgame Studios can do this? I am guessing that the support team might be able to fix bugs that affect an entire server, but I am not certain of this.

Yuki Midnight (GB1)

Hi. When i try to connect to the site i comes up with this. It started a few days ago and I've tried on different computers but it still came up with this screen. Hope you can help. Thank you.

jeremey (NL1)

I'd like to report a bug thats kind of ruining the game right now. I don't want to mention any names in public so I won't be doing that.

The problem is this: Someone's account seems to have a bug that he or she can capture a trading metropolis with a maxed out castle guardian.. (atleast 90-90 fighting power and ~80-90% courtyard). At first we thought this individual could only do that to a trading metropolis she already had in the past, but it's not the case. He or she dumped it and let one of his or her alliance members take it.. Now he or she moved to the next trading metropolis to capture it with the maxed out castle guardian. And after this one she'll probably move to the next one again (after the 14d cooldown probably).

I'd like to propose the idea of shutting down metropolis captures untill this is investigated on NL1 server.

jeremey (NL1)

I'd like to report another bug too..
Whenever I have a feast running for recruitment and recruit anywhere but on berimond and I later want to recruit on berimond I get this window... And it forces me to relog. Can you fix it?

Marty Maurder (GB1)

ikke261068 (NL1) said:

well, gge will problably tell an other story about economy and bla bla bla
but the free 10 minutes buildingtime is lessened to 4 minutes
well done gge for ripping off again your customers

I was wondering who else was experiencing this about the 10 mins building time

Manta Birostris

David Noble (US1) said:

I guess  I am being completely ignored by both our BM and even by Manta Birostris even though this is supposed to be a bugwatch which I would assume is supposed to fix bugs including those that affect entire servers. Various people have complained about not getting the gift from GGS because of an "error code" and yet we are being ignored apparently.

@David Noble (US1) Not trying to ignore you here my chap, you certainly have some good points but I don't yet have any firm information and would prefer not to misinform people in regards to this matter. For the time being players will need to contact support if they would like this error corrected (After taking a quick look into the support system I can see only 9 tickets regarding this matter which have not yet received an answer so it looks like support have been able to stay on top of it for now!).

A server wide compensation is already a topic of discussion. However as we can't guarantee anything we decided it was better to continue communicating that people will need to contact support about this problem. In regards to the CM teams they are already aware and working hard on this issue, lobbying to have our available resources directed in the most efficient manner, in the case the "most efficient manner" is probably going to be getting the bug fixed rather than compensating if we are not able to do both. But as previously stated, I don't yet have firm information on that topic!

- Manta  

Manta Birostris

Yuki Midnight (GB1) said:

Hi. When i try to connect to the site i comes up with this. It started a few days ago and I've tried on different computers but it still came up with this screen. Hope you can help. Thank you.

Thanks for your message @Yuki Midnight (GB1)!

I've been able to successfully log into your account and can confirm that there are no issues here. If you write to our support teams at: https://support.goodgamestudios.com they will assist you in figuring out why you are not able to login!

- Manta

Manta Birostris

Certainly appreciate your feedback @"Sir Thomas of 7 (US1)" but this section of the forums is for reporting bugs from the last update, general discussion and feedback regarding updates can be found here: https://community.goodgamestudios.com/empire/en/discussion/341026/discussion-thread-october-2017-update

Thanks for your understanding! 

- Manta

UD1 (INT1)

Glory flags not working when attacking camps , kill 1000 k zero glory why bother