Tech Tips: How to clear your cache

BM ang1243

Hi everyone!

To make it easier for you to understand the "Clear your Cache" procedure, we're happy to present this little guide which will help you to perhaps get your in-game issues fixed!

This is a step-by-step guide with clear instructions, however if you get stuck or have any form of issue, don't hesitate to contact a Community Manager who will give you a hand 

Firstly you need to select which browser you need help with:



 Internet Explorer
 Google Chrome
 Mozilla Firefox


Thanks and don't hesitate to contact our Board Team if you need any further help!

BM ang1243

Step 1

First things first... Open Internet Explorer! Oh look at that, is your homepage also Goodgame Empire? 




Step 2

Now you need to head to the Settings menu (the Cog icon in the top right corner) where you will find "Internet Options".



Step 3

Now the Internet Options box will have popped up and you will see a Browsing History area. You simply then need to press Delete!




Step 4

Congratulations, you've reached the final step! This is the most important part, you need to tick the Temporary Internet files box and the Cookies box. Untick the rest of the boxes and simply press Delete!

There may be a notification saying that it's complete, but you can check by simply refreshing the page, it should be done in around five seconds.

That's it! Your cache will be reset, you'll have to log back into Empire and hopefully the issue you had will be solved. If not, please inform a member of the board team who will investigate the issue further for you.

Thanks and don't hesitate to contact us!

BM ang1243

Step 1

First things first... Open Google Chrome! Your homepage will then open, perhaps it's Empire? 




Step 2

On the right hand side you will see three dots/lines, which represent the Options menu. Click on this and a few lines down you will find History. Click on this, and a tooltip will pop up, select History again.



Step 3

Now that the History menu has popped up, you need to find the Clear browsing data button which should be in the top left corner.



Step 4

Congratulations, you've reached the final step! This is the most important part, you need to tick the Cached images and files box and the Cookies and other site data box. Untick the rest of the boxes and simply press Clear browsing data!

There will be no notification saying that it's complete, but you can check by simply refreshing the page, it should be done within around five seconds.

That's it! Your cache will be reset, you'll have to log back into Empire and hopefully the issue you had will be solved. If not, please inform one of the mod team who will investigate the issue further for you.

Thanks and don't hesitate to contact us!

BM ang1243

Step 1

First things first... Open Mozilla Firefox! Then Empire will open, since it's your homepage... Right? 



Step 2

On the right hand side you will see three lines that represent the Options menu. Click on this and then navigate to History which is normally the central option.



Step 3

Now that the Settings menu has popped up, you need to click on the Clear Recent History button that is near the top, above your recent history.



Step 4

Congratulations, you've reached the final step! This is the most important part, you need to tick the Cache box and the Cookies box. Untick the rest of the boxes and simply press Clear Now!

There will be no notification saying that it's complete, but you can check by simply refreshing the page, it should be done in around five seconds.

That's it! Your cache will be reset, you'll have to log back into Empire and hopefully the issue you had will be solved. If not, please inform a member of the board team, who will investigate the issue further for you.

Thanks and don't hesitate to contact us!