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Tech Tips: How to clear your cache

BM ang1243 BM ang1243 Posts: 3,836
edited 31.05.2018 in Technical Assistance
Hi everyone!

To make it easier for you to understand the "Clear your Cache" procedure, we're happy to present this little guide which will help you to perhaps get your in-game issues fixed!

This is a step-by-step guide with clear instructions, however if you get stuck or have any form of issue, don't hesitate to contact a Community Manager who will give you a hand 

Firstly you need to select which browser you need help with:



iepng Internet Explorer
SNP_39C5E26A4710CE7B1BDC0F49B1EA945A9CEA_3401191_en_v0 Google Chrome
Firefox-iconpng Mozilla Firefox


Thanks and don't hesitate to contact our Board Team if you need any further help!
Post edited by BM ang1243 on
Support | Community Guidelines | Short Questions | Bugwatch Thread | WebsitePrivate Message

Check out my website with loads of cool tips about GGE: http://www.ultimategge.co.uk
 




Comments

  • BM ang1243 BM ang1243 Posts: 3,836
    Step 1

    First things first... Open Internet Explorer! Oh look at that, is your homepage also Goodgame Empire? 

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    Step 2

    Now you need to head to the Settings menu (the Cog icon in the top right corner) where you will find "Internet Options".

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    Step 3

    Now the Internet Options box will have popped up and you will see a Browsing History area. You simply then need to press Delete!


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    Step 4

    Congratulations, you've reached the final step! This is the most important part, you need to tick the Temporary Internet files box and the Cookies box. Untick the rest of the boxes and simply press Delete!

    There may be a notification saying that it's complete, but you can check by simply refreshing the page, it should be done in around five seconds.

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    That's it! Your cache will be reset, you'll have to log back into Empire and hopefully the issue you had will be solved. If not, please inform a member of the board team who will investigate the issue further for you.

    Thanks and don't hesitate to contact us!
    Support | Community Guidelines | Short Questions | Bugwatch Thread | WebsitePrivate Message

    Check out my website with loads of cool tips about GGE: http://www.ultimategge.co.uk
     




  • BM ang1243 BM ang1243 Posts: 3,836
    Step 1

    First things first... Open Mozilla Firefox! Then Empire will open, since it's your homepage... Right? 

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    Step 2

    On the right hand side you will see three lines that represent the Options menu. Click on this and then navigate to History which is normally the central option.

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    Step 3

    Now that the Settings menu has popped up, you need to click on the Clear Recent History button that is near the top, above your recent history.

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    Step 4

    Congratulations, you've reached the final step! This is the most important part, you need to tick the Cache box and the Cookies box. Untick the rest of the boxes and simply press Clear Now!

    There will be no notification saying that it's complete, but you can check by simply refreshing the page, it should be done in around five seconds.

    8ZtQ259png

    That's it! Your cache will be reset, you'll have to log back into Empire and hopefully the issue you had will be solved. If not, please inform a member of the board team, who will investigate the issue further for you.

    Thanks and don't hesitate to contact us!
    Support | Community Guidelines | Short Questions | Bugwatch Thread | WebsitePrivate Message

    Check out my website with loads of cool tips about GGE: http://www.ultimategge.co.uk
     




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