We need new Moderators!
We are always on the lookout for talented people to join the team. That means you! If you think you could help us organise and inform the community while entertaining everyone then apply. We need people to help out on the forum, behind the scenes with announcements, on Discord and on our other Social Media channels.
If this is something you think might be of interest to you, HERE
unfair practice from ggs support
being a security conscious pc user and long term empire player, i was shocked to receive a text saying my account has been hacked,
indeed, on loging in i found i had been hacked,
ggs support was informed immediately with my suspicions and items lost, i received a reply that same afternoon with a reasonable resolution to the issue,
basically 'we will replace all your unique items on reply to this mail'
i immediately replied expecting my unique stuff back that day - nothing was done,
in fact nothing was done for 7 days, until others were involved,
after mailing constantly from the first day and hearing nothing after their first response, they finally mailed again with the same offer, again i agreed to the offer,
this time action was taken, i left it a while so they could work their magic only to find that my unique stuff had not been replaced 'like for like' and that the stuff they had credited was not 6 years of collecting sets, but items that seem to be left-overs, not one full set could be made,
i was credited with 2 heros out of the 25 i had,
various different commander pieces, which i've spent hours botching together so i can at least start looting again
yet hardly any castellan pieces, the ones i did get are mainly just helmets and armour, heritage of the north ones,
oh and a kala hero
so basically, i have been shafted not once, but twice,
a few questions arise,
why give me a kala hero but not the full set ?
surely having the hero means that the full set must have been won as well, as the hero is the last piece to get
why only give me bits of castellans, not even enough to make a proper set ?
(i had 9 full, complete sets)
why give me a prince hero, yet again not the full set
why just give me pieces of different coms when they can check and find out how many full sets i had ?
why give me pieces i never had in the first place ?
why didn't they add any of the heros i had
i assume they expect me to start to buy rubies or spend the next 6 years collecting stuff again from long term events - do they really think i am that sad and stupid,
or is it rewarding the rule breakers and ignoring and punishing the fair, decent players?
please, no one say that support is over-worked, i'm customer services qualified and you treat each issue personally and as fast as you can,
support knew of this issue on the first day, within hours as they replied personally, then nothing
i must end with saying that if it wasn't for the help and support from players i know, but a majority that i don't on the uk server, that i would have left the game,
i now have a debt to pay to these players,
thank you all uk players for making my game bearable
thank you ggs for not giving a toss about fair, dedicated players and rewarding the miscreants
leader of the mighty dragon legion
non-ruby buying alliance
be afraid,be very afraid
registered Linux user 476319
registered machine 408663