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How to handle with Spilgames support?

 On 15 March 2016 at 09:19 I thought I bought 600% Berimond offer on spel.nl from spilgames.

I paid the 49,99 euro but received nothing. I wrote a message to support from Spilgames within 30 minuts with printscreens from the offer and their confirmation of my payment, 1,5 hour later I received the 85.000 rubies but further not the offer what I did pay for.

I wrote a message every day after that and finally on 18 March 2016 there was a message from Spilgames support that they forwarded my request to the developer (and thanks for being patience of course, grrrrrr)

3 messages and 1 week later I still haven't heard from Spilgames and still did not receive the missing:

1. 1200 golden reputation booster
2. 1200 reputation booster
3. 1100 melee demons (the grey one)
4. 1100 distance demons (the black one)
5. 300 beri shields

I am really getting tired of it, because of this problem I was not able to keep my place in top 20 from the Berimond event and I was also not able to have enough points for the hero from the berimond commander.

What do I have to do to receive asap what I have paid for?

Give this case to a consumer program on television? Because this is not the first time that things like this happen and I am also not the only player with problems like this.

Gossie @ spilgames int_1
Finally back where I belong in Legion

Best Answer


  • Support is overrun, you will have to wait for them to fix all the games bugs.
    Decedance, Sleaze and Excess
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