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Reward not recieved

jollyjack82jollyjack82 Posts: 6,105
edited 10.07.2015 in Technical Assistance
I came rank 30 something in the fc contest which means I am top 50 so I should have gotten a load of horrors. I have not received them.

EDIT: Other people in my alliance didn't get their rewards and I didn't receive the troops I was meant to get for my pp
Post edited by jollyjack82 on
jollyjack8 @ en1 - Recruiter of New Vision
mayO1xP.png
King jollyjack8, level 48 (I haven't done quests since level 19 unless it was a good one)

Comments

  • Raymondmay11 (US1)Raymondmay11 (US1) Posts: 18,376
    edited 08.07.2015
    There is one thing to do: Contact GGS Support
    Raymondmay11 @ usa 1


    5f631c22-c4f0-4fd6-a9cf-847937db9bca_zps4dd2804epng


  • jollyjack82jollyjack82 Posts: 6,105
    edited 08.07.2015
    Done .
    jollyjack8 @ en1 - Recruiter of New Vision
    mayO1xP.png
    King jollyjack8, level 48 (I haven't done quests since level 19 unless it was a good one)
  • rwest357rwest357 Posts: 21
    edited 08.07.2015
    i got a message this morning saying

    your alliance has already collected 83 Khan points in the battle aginst the nomads! this has caught the emporer's attention, so he has sent every member these rewards to express his graditude

    10,000 coin 1,000 rubies

    and where you view prizes it asays that is for alliance funds but in the messaged received it says that each member gets it GGE should honor what the message says dont you think

    cloud http://prntscr.com/7qa54c
    rwest357 @ usa 1
  • Graycat (US1)Graycat (US1) Posts: 9,993
    edited 08.07.2015
    No wonder... you posted that cats are evil backstabbers and that you hate them

    6a010535647bf3970b013487a07a02970c-pi
    catbargif
    95% of  people on the internet have some kind of mental or personality disorder. Society is sick.

    Neph's 3rd apology to the Misc
  • Raymondmay11 (US1)Raymondmay11 (US1) Posts: 18,376
    edited 08.07.2015
    Graycat3 wrote: »
    No wonder... you posted that cats are evil backstabbers and that you hate them

    6a010535647bf3970b013487a07a02970c-pi

    What does that have to do with JJ not receiving his prize?
    Raymondmay11 @ usa 1


    5f631c22-c4f0-4fd6-a9cf-847937db9bca_zps4dd2804epng


  • Raymondmay11 (US1)Raymondmay11 (US1) Posts: 18,376
    edited 08.07.2015
    rwest357 wrote: »
    i got a message this morning saying

    your alliance has already collected 83 Khan points in the battle aginst the nomads! this has caught the emporer's attention, so he has sent every member these rewards to express his graditude

    10,000 coin 1,000 rubies

    and where you view prizes it asays that is for alliance funds but in the messaged received it says that each member gets it GGE should honor what the message says dont you think
    That has nothing to do with this thread either.
    Raymondmay11 @ usa 1


    5f631c22-c4f0-4fd6-a9cf-847937db9bca_zps4dd2804epng


  • Graycat (US1)Graycat (US1) Posts: 9,993
    edited 08.07.2015
    What does that have to do with JJ not receiving his prize?

    Cat haters don't get anything in life.
    catbargif
    95% of  people on the internet have some kind of mental or personality disorder. Society is sick.

    Neph's 3rd apology to the Misc
  • rwest357rwest357 Posts: 21
    edited 08.07.2015
    another prize not given
    rwest357 @ usa 1
  • Raymondmay11 (US1)Raymondmay11 (US1) Posts: 18,376
    edited 08.07.2015
    Graycat3 wrote: »
    Cat haters don't get anything in life.

    b5eab4c065e2346bad148c958bff485eba0be293ee2be85a1185dd7d2328054c.jpg
    Raymondmay11 @ usa 1


    5f631c22-c4f0-4fd6-a9cf-847937db9bca_zps4dd2804epng


  • rwest357rwest357 Posts: 21
    edited 08.07.2015
    lol i love cats i have a rescue of my own
    rwest357 @ usa 1
  • RockhenderRockhender Posts: 47
    edited 08.07.2015
    I have a similar problem.
    "Have you ever wanted to eat a turducken? I suggest you should not. The name itself has the word 'turd' in it."

    "If Hillary Goddamn Clinton becomes the 45th President of the United States of America, will there be a First Lady?"

    Rockhender @ usa 1
  • Graycat (US1)Graycat (US1) Posts: 9,993
    edited 08.07.2015
    Rockhender wrote: »
    I have a similar problem.

    Let me guess, people like Raymond and Jack who hate cats?
    catbargif
    95% of  people on the internet have some kind of mental or personality disorder. Society is sick.

    Neph's 3rd apology to the Misc
  • Juvraj (GB1)Juvraj (GB1) Posts: 527
    edited 08.07.2015
    I came rank 30 something in the fc contest which means I am top 50 so I should have gotten a load of horrors. I have not received them.

    EDIT: Other people in my alliance didn't get their rewards and I didn't receive the troops I was meant to get for my pp

    Happened to me a while ago as well.
    There is nothing wrong with the reward system, you did get your rewards which you were supposed to get
    The bug is the missing troops bug, and so literally as soon as you got your soldiers, they disappeared

    Solution:
    Email Support - They might take a month to reply, that's how long they took for me, but they will reply, and they will give you all of your troops back
    King Juvster the Fearless




    PROUD NON-RUBY PLAYER ON INTERNATIONAL1!!!

    Leader of Ghost Marauders on International1 - Level 20 alliance
    http://ghostmarauders.yolasite.com/

    Vice Duke at level 39
    Archduke at level 41
    Prince at level 49
    King at level 53
    the Unyielding at level 55
    the Great at level 56
    the Conqueror at level 59
    the Terrible at level 64
    the Merciless at level 64
    the Victorious at level 64
    the Steel-hearted at level 64
    the Resolute at level 64
    the Furious at level 66

    That Synchronisation


    That UNBELIEVABLE weekly loot: http://prntscr.com/9j3jd7

    THE POWER OF NON-RUBY PLAYERS:

    http://prntscr.com/9s8yrn
  • 007Ben2007Ben2 Posts: 1,269
    edited 09.07.2015
    rwest357 wrote: »
    i got a message this morning saying

    your alliance has already collected 83 Khan points in the battle aginst the nomads! this has caught the emporer's attention, so he has sent every member these rewards to express his graditude

    10,000 coin 1,000 rubies

    and where you view prizes it asays that is for alliance funds but in the messaged received it says that each member gets it GGE should honor what the message says dont you think

    cloud http://prntscr.com/7qa54c

    First part: It's a text error. The reward is credited to the alliance funds, not the individual player.
    [SIGPIC][/SIGPIC]
    007Ben2 wrote: »
    Basically, god comms have indirectly killed off the game. They encourage the use of fire casts. Now, it's too late to undo that. What's GGE supposed to do? Remove god comms and refund purchases? Obviously GGE wouldn't do that for a number of reasons.

    It looks like GGE has irreversably damaged their game, and we the customers suffer the consequences. God comm owners aren't happy, fire cast users could be happier, and the rest of us see the wrongs GGE has caused for some of their best customers.
  • CM ArcanineCM Arcanine Posts: 4,626
    edited 09.07.2015
    Hey guys,
    007Ben2 wrote: »
    First part: It's a text error. The reward is credited to the alliance funds, not the individual player.

    Yup, Ben is right here. We realised that the text was misleading and have changed it now, apologies for the misunderstanding folks!

    Regards,

    Steve.
  • jollyjack82jollyjack82 Posts: 6,105
    edited 09.07.2015
    Not that steve, the personal reward for being top 50 not alliance reward. Also I didn't get my reward for powerpoints
    jollyjack8 @ en1 - Recruiter of New Vision
    mayO1xP.png
    King jollyjack8, level 48 (I haven't done quests since level 19 unless it was a good one)
  • Sarah1919 (AU1)Sarah1919 (AU1) Posts: 3,817
    edited 09.07.2015
    Hey guys,



    Yup, Ben is right here. We realised that the text was misleading and have changed it now, apologies for the misunderstanding folks!

    Regards,

    Steve.
    Aww :( I wanted rubez and coins. :P

    And JJ if you've contacted support, there isn't much more you can do then wait. Maybe there was a misunderstanding, an error or maybe you received the reward that you were meant to get, or weren't meant to get one at all.
    Twitter will never overtake Facebook until it embraces the poke!
    [SIGPIC][/SIGPIC]
    The scientist in charge of naming the vitamins sure was lazy -- "Yea, uh, just copy the alphabet. Add some numbers if you want."
    Take some time to say something nice about GGE! (And checkout my thread):
    http://en.board.goodgamestudios.com/empire/showthread.php?141890-Too-much-criticism-not-enough-praise!
  • jollyjack82jollyjack82 Posts: 6,105
    edited 09.07.2015
    I was definitely meant to get one
    jollyjack8 @ en1 - Recruiter of New Vision
    mayO1xP.png
    King jollyjack8, level 48 (I haven't done quests since level 19 unless it was a good one)
  • Sarah1919 (AU1)Sarah1919 (AU1) Posts: 3,817
    edited 09.07.2015
    Well then wait for support to reply. What else do you expect you can do? :/
    Twitter will never overtake Facebook until it embraces the poke!
    [SIGPIC][/SIGPIC]
    The scientist in charge of naming the vitamins sure was lazy -- "Yea, uh, just copy the alphabet. Add some numbers if you want."
    Take some time to say something nice about GGE! (And checkout my thread):
    http://en.board.goodgamestudios.com/empire/showthread.php?141890-Too-much-criticism-not-enough-praise!
  • 007Ben2007Ben2 Posts: 1,269
    edited 10.07.2015
    Hey guys,
    007Ben2 wrote: »
    First part: It's a text error. The reward is credited to the alliance funds, not the individual player.

    Yup, Ben is right here. We realised that the text was misleading and have changed it now, apologies for the misunderstanding folks!

    Regards,

    Steve.

    Got quoted by a CM XD Achievement unlocked!
    [SIGPIC][/SIGPIC]
    007Ben2 wrote: »
    Basically, god comms have indirectly killed off the game. They encourage the use of fire casts. Now, it's too late to undo that. What's GGE supposed to do? Remove god comms and refund purchases? Obviously GGE wouldn't do that for a number of reasons.

    It looks like GGE has irreversably damaged their game, and we the customers suffer the consequences. God comm owners aren't happy, fire cast users could be happier, and the rest of us see the wrongs GGE has caused for some of their best customers.
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