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Unable to access farm, screen is stuck on "Loading game assets"

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  • kori (SKN1)kori (SKN1) SKN1 Posts: 45
    edited 24.11.2016
    Now my main farm work ?!   :o
  • leanna30 (FR1)leanna30 (FR1) Posts: 234
    edited 25.11.2016
    bonjour

    Depuis 11 heures ce matin impossible d'accéder a ma principale l'écran ce bloque au chargement de la ferme par contre ok pour la gourmande, florale, ranch, et village coop s'agit-il d'un bug ?

    Google translation:
    Hello

    Since 11 o'clock this morning impossible to access my main screen this block to loading the farm by cons ok for the greedy, floral, ranch, and coop village is this a bug?

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • edited 25.11.2016
    не могу зайти на главную ферму зависает игра,что делать чистка не помогает 

    Google translation:
    I can not go on the main farm hangs a game that do not help cleaning

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • orchis5 (FR1)orchis5 (FR1) Posts: 34
    edited 25.11.2016
    prévenez lorsque le bug sera réparé car là impossible de tester quoi que ce soit puisque pas d'accès à la ferme principale
    Un peu ras le bol de me déconnecté-connecté, essayé quelque chose et hop de nouveau calé

    Google translation:
    Notify when the bug will be repaired because there impossible to test anything since no access to the main farm
    A little tired of disconnecting me-connected, tried something and hop again stalled 

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • I know, I know. 

    [Refrain]
    Wait until the closing bell on Friday before there is a game update. 
    The problems will not be fixed, but they will cause more problems....
    ....and then we will complain all weekend that the test server does not work.
    Then, next Friday, or the Friday after perhaps, there will be another bug fix that works great until the Ditzy Bee Hippie or, someone else shows up, & causes another catastrophic failure....
    [Repeat Refrain to INFINITY]



  • Terddybug (INT1)Terddybug (INT1) INT1 Posts: 63
    edited 24.11.2016

    • Hey guys,
      The hotfix has already been deployed. Please clear your cache and let us know if you're able to access your gourmet farms now. Thank you!


      Rowdy Rac said:
      Hi guys,
      You need to be sure that you cleared both your browser and Flash cache, and also delete the Big Farm cookies.  A fix has been applied but it will not work unless the above-mentioned things were done very meticulously.
    • Friends, i couldn't play the last 12 hrs of CC for this problem. It took me almost 20 hrs to find out the problem. Finally i can play Gourmet Farm again   

      follow the steps
      1.Update the specific flash player plugin from the following link and select PPAPI update
      2.check your flash player setting manager whether the update is done successfully
      3. Play from Chrome browser

      N.B. For internet explorer this flash update is not working
    • This were posted on Normal server, seemed as if they are fixing it there thirst. 
    • The Layout tool have been removed from the gourmet farm. 
    • After cleaning Browser and Flash it should be working.
    • Also use "CCleaner" tool. 
    • It can be downloaded here: http://filehippo.com/download_ccleaner

    • Thanks for removing the 'LAYOUT TOOL"
    • My gourmet farm is working now. 
    • I also used CCleaner, it removed everything from my computer if you struggle with doing it yourself and it is easy.
    • My Test farm Main farm is still not working. Layout tool is still there responsible for this bug. 
    • Hopefully it will be removed shortly from our Test Farm. 


    Hope this help someone.
    Stop using the LAYOUT TOOL if you want to play on Test Farm
    Post edited by Terddybug (INT1) on
  • Damaria3 (US1)Damaria3 (US1) US1 Posts: 1,737
    edited 24.11.2016
    still cannot access main farm on test server neither can at least one other coop member and teddy we did not use the layout tool so dont assume what you dont know
  • Thank you very much for your help. But Main farm is still not working. Anyway, we do hope to see an early improvement in the situation  with our farms.


  • ESP2014 (US1)ESP2014 (US1) Posts: 149
    edited 27.11.2016
    I stand by my above assessment of the situation.

    I grow weary of this "fix your Adobe Flash" / "update your Adobe Flash"  *** approach to solving the issue.
    Adobe CRASH can not do what you want it to do with out screwing EVERYTHING else up & SLOWING everything else down that you might need to do on your computer.

    Maybe you should move the game to a different platform.  Adding more *** to the game is not going to make things any better.  Streamline the performance...or BETTER YET - FIND A BETTER PLATFORM!

    The longer this fix is taking to happen the less likely I will be to continue playing my original farm.  You already introduced the Fishing game way too soon, the bugs are not gone.  Now it is taking 2 weeks to still not figure out this other bug,  and I suspect that these new features will be live far too soon.  For all we know, it is the village that causes this bug...never had a game-crashing issue with Layout Mode before!

    My confidence is gone.  The bugs on my original farm are super annoying and random & can sometimes be fixed by clearing the cache or re-booting the computer, but here we are again!  You are trying to make a Golden Game on a Dung platform & your Gilding is beginning to wear off.  We are all seeing the Poo-Poo that lay below your Gold Leaf. 

    I regret ever having spent Real World $ on this game. 
    I now only stay to see how far you can sink before I no longer care that this game even existed.

    edit: watch your language, please ;) (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • Andrew56 (AU1)Andrew56 (AU1) AU1 Posts: 879
    edited 25.11.2016
    HELP!!! GGS HELP!!!
    I have the same problem as everyone above. :'(
    It sounds like you all need to reload your flash player and update it to cover the newest updates.
    Have done everything I know to fix this bug. NOTHING works. :s

    The rest of my farm works perfect. (Co-op Village, Flower & Gourmet Farms, Horse Ranch.) Its only my Main Farm. And Yes I used the "Layout Mode" tool yesterday on my main farm. I also thought I used it on my Gourmet farm, as well, but maybe I didn't, because the gourmet farm still works.

    This is what my Main farm does when I try to load it. (Test Server)    It stays stuck on this.....

    PLEASE GGS I would like to play my Test farm, I am losing so much.
    FIX this Bug ASAP.

  • Any word on this issue?   Flash player is not the issue as  mentioned earlier one player who did not have any issues accessing all farm logged in as the player who did have issue and the issue was still there.  Different state, different internet provider, different browser, and different computer.   

    Am I correct that some players have seen the problem resolved by doing nothing?
    I found a deco in storage on flower farm and put it back on farm but still can't get to main farm.  : (
    What if I use layout planner on flower farm?  Do you think it will open the main farm for me?
    I really don't want to lose both farms so someone else try it.  lol....
    I would lose the flower to gain access to the main tho.  :smiley:
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    The problem is the cookies settings in the regular configuration of your web browser.
    Cookies settings are located in different locations according to  the browser you are using, but usually in the advanced browser settings and some has an exception list for cookies too.
    So you must verify the cookies settings in the regular configuration of your browser and allow them (and verify exceptions list if it is available).

    For Chrome, see here :
     https://support.google.com/chrome/answer/95647?co=GENIE.Platform=Desktop&hl=en

    For Firefox, see here :
     https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

    For Edge, see here :
     http://www.windows10update.com/2015/07/windows-10-tutorials-128-allow-or-block-cookies-in-microsoft-edge/

    For Opera, see here :
     http://www.opera.com/help/tutorials/security/privacy/
  • The problem is the cookies settings in the regular configuration of your web browser.
    Cookies settings are located in different locations according to  the browser you are using, but usually in the advanced browser settings and some has an exception list for cookies too.
    So you must verify the cookies settings in the regular configuration of your browser and allow them (and verify exceptions list if it is available).

    For Chrome, see here :
     https://support.google.com/chrome/answer/95647?co=GENIE.Platform=Desktop&hl=en

    For Firefox, see here :
     https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

    For Edge, see here :
     http://www.windows10update.com/2015/07/windows-10-tutorials-128-allow-or-block-cookies-in-microsoft-edge/

    For Opera, see here :
     http://www.opera.com/help/tutorials/security/privacy/
    Sorry but what i'd said here :

     https://community.goodgamestudios.com/bigfarm/testboard/discussion/comment/3291939/#Comment_3291939

    has nothing to do here ...

    Best regards.
  • Andrew56 (AU1)Andrew56 (AU1) AU1 Posts: 879
    edited 28.11.2016
    Please, I think it is a GGS problem, and nothing we do is going to help.
    So GGS please fix it!!!!
    @Data King (US1)  Do you have a test server?

    And also if I know GGS were going to fix the BUG soon I would gladly experiment with the bug by using the "Layout Mode" on my GF.

    @Keldeo (IN1) how do I get a different browser. Do you mean like Chrome? (I use Firefox)

    edit: posts merged (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • ❗As this bug is now reproducible wait quietly that the technical team solves the problem.
    Clear browser cache, change browser you use or update Flash Player can't solve this bug.❗

    Please, read the first message of this thread :

    https://community.goodgamestudios.com/bigfarm/testboard/discussion/138755/unable-to-access-farm-screen-is-stuck-on-loading-game-assets/p1


    Best regards.


  • Hello black-angel,   still I'm waiting for fixing my gourmet farm , way take you so long to fix?
  • Andrew56 (AU1)Andrew56 (AU1) AU1 Posts: 879
    Sorry, I know I'm being very impatient.  But if GGS acknowledged the problem, and I knew they were working on it that would be fine (I would be happy).  But I'm afraid  they don't know about it yet, and so can't fix it.  GGS. Please look at this thread!!!!

  • JoB (US1)JoB (US1) Posts: 19
    YAY - layout tool problem is gone.  I got to my main farm tonight - the events are finished, but I'm back on the farm.  Thanks for all your hard work getting it functioning again.   I liked the layout tool... until it froze everything... it's too bad.  Test it here - don't take it to the main servers - there could be rioting in the streets if things froze up like here.   LOL  

    Once again, thanks for getting it sorted out.  :-)
  • JoB (US1) said:
    YAY - layout tool problem is gone.  I got to my main farm tonight - the events are finished, but I'm back on the farm.  Thanks for all your hard work getting it functioning again.   I liked the layout tool... until it froze everything... it's too bad.  Test it here - don't take it to the main servers - there could be rioting in the streets if things froze up like here.   LOL  

    Once again, thanks for getting it sorted out.  :-)
    Sorry but the bug is always there.
    If you leave your cooperative and then use the "layout mode" bug is back ...

    So to correctly test this bug you must always try "layout mode" when you are in a cooperative and when you are not in a cooperative.
    If both of those cases work right that means that the bug is fixed, otherwize not.

    Best regards.
  • edited 28.11.2016
    я так и не могу попасть на основную ферму,цветочная и деликатесная работают,при переходе на главную зависаю,смена браузера и чистка не дала результата что делать?

    Google translation:
    I still can not get on the primary farm, floral delicacy and work in the transition to home hangs the browser change and cleaning did not give results that do?

    (black-.-angel)

    Post edited by black-.-angel (FormerMod) on
  • leanna30 (FR1)leanna30 (FR1) Posts: 234
    edited 28.11.2016
    bonjour
     accès toujours impossible à ma ferme principale depuis hier 11 heures ca bloque toujours au chargement pour accéder a cette ferme j'espère que tout sera revenu en ordre aujourd'hui car nous sommes vendredi et le week-end approche a grand pas en plus nous étions en missions coop pas sympa pour elle car je ne peux pas aider coop la troyenne sur serveur test 
    bonne journée
    leanna30

    Google translation:
    Hello
      Access always impossible to my main farm since yesterday 11 o'clock ca always block to loading to access this farm I hope everything will come back in order today because we are Friday and the weekend is approaching big step plus we were In coop missions not friendly for it because I can not help coop the Trojan on test server
    have a good day
    leanna30

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • Andrew56 (AU1)Andrew56 (AU1) AU1 Posts: 879
    edited 28.11.2016
    I was getting so excited after reading @JoB (US1)'s Comment.
    JoB (US1) said:
    YAY - layout tool problem is gone.  I got to my main farm tonight - the events are finished, but I'm back on the farm.  Thanks for all your hard work getting it functioning again.   I liked the layout tool... until it froze everything... it's too bad.  Test it here - don't take it to the main servers - there could be rioting in the streets if things froze up like here.   LOL  

    Once again, thanks for getting it sorted out.  :-)
    So I eagerly loaded my Test server :smiley: And :cold_sweat: Nothing has changed :'(.  Hope they fix this really soon.

    I did the experiment. I used the "Layout" button  on my GF moving things around, Guess what? Now my GF wont load either. I have a screen shot if anyone wants to see it.  The Layout tool is producing this bug!!!  I was not 100% sure before doing my experiment, but now have more than enough proof.  So GGS you can fix this REALLY REALLY quickly now.

    edit: posts merged (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • edited 28.11.2016
    I did the experiment. I used the "Layout" button  on my GF moving things around, Guess what? Now my GF wont load either. I have a screen shot if anyone wants to see it.  The Layout tool is producing this bug!!!  I was not 100% sure before doing my experiment, but now have more than enough proof.  So GGS you can fix this REALLY REALLY quickly now.
    расскажите подробно что нужно делать

    Google translation:
    tell us in detail what to do

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • Hey guys,

    can I kindly ask you for the game versions you have problems with? You find out by clicking the right mouse button anywhere on the game screen - the first line:



    Thanks for your cooperation! ;)

    black-.-angel
  • leanna30 (FR1)leanna30 (FR1) Posts: 234
    edited 28.11.2016
    bonjour
    toujours pas accès a ma ferme principale et toujours aucune réponse quand cela sera résolus c'est vraiment pénible même si c'est sur le serveur test 
    coop la troyenne serveur test
    versions indiqué : V4.0.120 S99.56Warehouse.39iXML4152
    attente de réponse 
    merci

    Google translation:
    Hello
    Still not access to my main farm and still no answer when this will be solved is really painful even if it is on the test server
    Coop the troyenne test server
    Versions indicated: V4.0.120 S99.56Warehouse.39iXML4152
    Waiting for answer
    thank you

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • V4.0.120 S99.56Warehouse.39 iXML4152
  • Terddybug (INT1)Terddybug (INT1) INT1 Posts: 63
    edited 25.11.2016


    One on left is test farm, one on right is int1 server farm. 
    sorry for poor quality, couldn't snip it

    V4.0.120 S99.56Warehouse.39 iXML4152 Test farm
    V4.0.145 S99.70.0 iXML4238 international 1 farm is fine now

    Thanks Barakafrit
    Post edited by Terddybug (INT1) on



  • sorry for poor quality, couldn't snip it
    Hi,

    to copy the version number easily just left click the line containing it (content is then copied to the clipboard) and then paste the content in your message (by doing a right click/paste or by using CTRL + V keyboard shortcut).

    Best regards.
  • Jelly Bean (US1)Jelly Bean (US1) US1 Posts: 73
    edited 25.11.2016
    Test Farm    V4.0.120 S99.56Warehouse.39 iXML4152  

    US Server   V4.0.145 S99.70.0 iXML4238  is US Server

    and Thanks for the tip!!   @barakafrit (TEST-SERVER1)



    The layout mode has been removed.  Sweet!! Up and running on main farm.      

  • edited 28.11.2016



    sorry for poor quality, couldn't snip it
    Hi,

    to copy the version number easily just left click the line containing it (content is then copied to the clipboard) and then paste the content in your message (by doing a right click/paste or by using CTRL + V keyboard shortcut).

    Best regards.
    что делать с фермой я не могу войти на тестовом сервере 

    Google translation:
    what to do with the farm, I can not login to the test server

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
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