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Unable to access farm, screen is stuck on "Loading game assets"

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  • monica1230 (US1)monica1230 (US1) Posts: 370
    edited 18.11.2016
    I am back to being locked out of 3 out of 5 farms.   I can only access the village and horse farms. 

    Several of us posted about this same issue before the village was added
  • edited 18.11.2016
    Am locked out of main farm on Test Server.  Can access all other farms.  Getting "Loading game assets" but no further.
  • Trixy416 (US1)Trixy416 (US1) US1 Posts: 13
    Answer ✓
    I have the same problem I try to log into the test server and go to my main farm and it freezed on the "Loading game assets" screen. Sound plays but I can't get in.
  • Am locked out of main farm on Test Server.  Can access all other farms.  Getting "Loading game assets" but no further.
    @Cranky Old Cow (US1)  For now until GGS resolves/fixes this the only thing you can do is to just use the farm that isn't causing you any issues. As of now there isn't a solution that can/has helped anyone facing this same issue. Maybe it will get fixed On Monday; GGS is closed now.
    Also to prevent this from happening on your other farms try not to use the layout mode if possible, this seems to be the issue or what is triggering this issue from what many have posted in this thread.
  • Kimmiecat (NL1)Kimmiecat (NL1) NL1 Posts: 995
    edited 18.11.2016
    Mamiemikele, I haven't done anything but the team is taking care of the bug now ;)
    black-.-angel ... the team is not doing anything. The weekend has started and all events will be lost now without acces to the main farm. Just get rid of the layout mode. Why not reintroduce things on a monday when the team has all week to fix things?
    Do you never learn?

    Post edited by Kimmiecat (NL1) on
  • NormaHelen (US1)NormaHelen (US1) US1 Posts: 262
    I have been working hard to complete the three weekly events that were running and now my main farm is frozen. I hope this will be fixed in time to complete them!
  • enochnock (US1)enochnock (US1) Posts: 878
    Answer ✓
    Hie admin, im failing to access my main farm on test server. I can access the bakery and flower farm but when i try to go to main farm, the page freezes. im still using the same browser if u may ask. on my international account i can access all farms but on test server, i cannot access only the main farm, it freezes each time i go there. whats the problem there
    @ibc (TEST-SERVER1)  and @Trixy416 (US1) You are posting issues about the TEST game in  the Live game forum. The only solution to your issue for now until GGS fixes this is to not visit/use the farm that is causing the issue; just use your other farm(s). It appears that the layout mode is what has caused a lot of players to be locked out of one of their farms on the test game. To follow along/up with the suggestions/tips and any new announcements regarding this issue you can read/post on the test forum in the link below about this issue. As it stands now it will likely be Monday before this can/will be fixed. Last I checked on the TEST forum there was no new news about this issue.

    https://community.goodgamestudios.com/bigfarm/testboard/discussion/138755/unable-to-access-farm-screen-is-stuck-on-loading-game-assets#latest
  • roussev2 (FR1)roussev2 (FR1) Posts: 10
    edited 18.11.2016
    Hello and help !

    I can't access to my test-main farm. Access free to ranch, gourmet, floral, village, but blocked only to main farm : screen-window "loading" doesn't open (screen shot : this window remains indefinitely).

    I have already made all usual procedures (logging out, caches ...). Also tried another browser : same thing.

    (j'ai utilisé le texte de Mamiekele car je ne parle pas anglais
    j'ai déjà fait toute les procédures de déco/réco et j'ai essayée chrome, firefox, et opera)


  • badianier (FR1)badianier (FR1) Posts: 838
    edited 18.11.2016
    Hello and help !

    I can't access to my test-main farm. Access free to ranch, gourmet, floral, village, but blocked only to main farm : screen-window "loading" doesn't open (screen shot : this window remains indefinitely).

    I have already made all usual procedures (logging out, caches ...). Also tried another browser : same thing.

    (j'ai utilisé le texte de Mamiekele car je ne parle pas anglais
    j'ai déjà fait toute les procédures de déco/réco et j'ai essayée chrome, firefox, et opera)


    HI

    I also tried everything, several browser with the flash player updated, no result. It is necessary to wait until Monday when the programmers resume the work.

    ( moi aussi j'ai tout essayé, plusieurs navigateurs avec le flash player à jour, aucun résultat. il faut attendre lundi quand les programmeurs reprendrons le travail.)

    Good game at all
  • GGS plz stop this mode 



    it dont work ! And generat big bug.

    Use last mode

      it work beter.
    I rather like Layout mode - when it is working.  Since you can only store decorations when moving things around on the farm, it made re-arranging accessible to those of us who have very few decorations.  I would like to see this feature remain/return when the bugs are worked out of it.

    I admit, I am bummed out that I have not been able to access my MF in 2 days, but repeat after me:
    ~THIS IS THE TEST SERVER
    ~BUGS WILL HAPPEN
    ~I WILL DO MY BEST TO RELAY THE CONDITIONS SURROUNDING EACH BUG TO THE CODE WRITERS SO THEY CAN FIND IT & FIX IT MORE QUICKLY.
  • On my main farm of error too, only a few things appear ....
  • Kimmiecat (NL1)Kimmiecat (NL1) NL1 Posts: 995
    I admit, I am bummed out that I have not been able to access my MF in 2 days, but repeat after me:
    ~THIS IS THE TEST SERVER
    ~BUGS WILL HAPPEN
    ~I WILL DO MY BEST TO RELAY THE CONDITIONS SURROUNDING EACH BUG TO THE CODE WRITERS SO THEY CAN FIND IT & FIX IT MORE QUICKLY.
    But introducing new items (or old "fixed" items) can wait until a monday or tuesday, so when bugs (re)appear the engineering team can react more directly. Thus not frustrating us testers so much.....
  • Mamiemikele, I haven't done anything but the team is taking care of the bug now ;)
    black-.-angel ... the team is not doing anything. The weekend has started and all events will be lost now without acces to the main farm. Just get rid of the layout mode. Why not reintroduce things on a monday when the team has all week to fix things?
    Do you never learn?
    Hey @Kimmiecat (NL1),

    still please keep in mind that this is a test server. Of course it would be easier to deactivate the layout mode again but I guess it is not a good way to solve the issues connected to this mode (we don't want them on the regular servers, do we) ;)
    You can still work on your other farms or simply focus on the live server before the team fixes this bug ;) All of your feedback is very much appreciated and very helpful, I would like to thank you for that ;) And also for your patience.. in advance :tongue:
  • buddy194 (US1)buddy194 (US1) US1 Posts: 382
    Yay!  It's working again on the US1 test server!

    However, I think I'll stay away from using Layout Mode for a while until I'm ready to take the chance of it freezing my farm again.
  • barakafrit (FR1)barakafrit (FR1) Posts: 637
    edited 19.11.2016
    Yay!  It's working again on the US1 test server!

    However, I think I'll stay away from using Layout Mode for a while until I'm ready to take the chance of it freezing my farm again.
    You're right, dont use the "layout mode" button because this
     https://community.goodgamestudios.com/bigfarm/testboard/discussion/comment/3287961/#Comment_3287961
    is still true...
    so  if you are in a cooperative and leave the cooperative and  then use the "layout mode button" the bug is back.
  • Yay!  It's working again on the US1 test server!

    However, I think I'll stay away from using Layout Mode for a while until I'm ready to take the chance of it freezing my farm again.
    Hmmmm  Mine is not working yet.  Did you quit the co-op then return?
  • barakafrit (FR1)barakafrit (FR1) Posts: 637
    edited 19.11.2016
    Yay!  It's working again on the US1 test server!

    However, I think I'll stay away from using Layout Mode for a while until I'm ready to take the chance of it freezing my farm again.
    Hmmmm  Mine is not working yet.  Did you quit the co-op then return?
    No, you have direct acces to the farm that was blocked.

    I am telling myself  what we don't really know it's if the technical team has done something or not on the test server when the affected farms were restored today and yesterday.

    If "yes", as it seems that not all farms are restored perhaps have they applied the patch only for a part of the players.

    If "not", this would mean that something is automaticaly set one time a day on the server that restores affected farms.

    But "yes" or "not" this doesn't seem to work for everybody and the bug can get back again if the player leaves its cooperative and use the "layout mode".

    Best regards.
    Post edited by barakafrit (FR1) on
  • Kimmiecat (NL1)Kimmiecat (NL1) NL1 Posts: 995
    edited 19.11.2016
    Hey @Kimmiecat (NL1),

    still please keep in mind that this is a test server. Of course it would be easier to deactivate the layout mode again but I guess it is not a good way to solve the issues connected to this mode (we don't want them on the regular servers, do we) ;)
    You can still work on your other farms or simply focus on the live server before the team fixes this bug ;) All of your feedback is very much appreciated and very helpful, I would like to thank you for that ;) And also for your patience.. in advance :tongue:
    Hey @Black.-.angel

    Yes i know it is a testserver
    No I do not want this bug on the live server
    Yes I focus on the live server
    No I hardly can play on the other farms, since much depends on harvesting apples and flowers for the bakery and the flowershop.

    Still....they could have deactivated the layout mode for the weekend, since they are not working on it during the weekend.
  • Kamilcom (GB1)Kamilcom (GB1) Posts: 1,499
    My main farm is also back, accessible. I think I'll stay away from layout mode for now. :) Just wanted to use that 10x experience booster. :)
  • My GF is still not... Very random bug.
  • edited 22.11.2016
    can't get to main farm again freezes on the load assets can only go to horse ranch and co-op village

    i can go to all farms but not the main farm all i did was take a deco out of storage and now this once again

    edit: posts merged (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • Inges Hobbyfarm (DE1)Inges Hobbyfarm (DE1) DE1 Posts: 4
    edited 20.11.2016
    Hallo liebe Farmer,
     
    Seit einigen Tagen kann ich bei  verschiedenen Leuten den Bündnisbaum nicht gießen. Zunächst sieht es so aus, als ob man auf die betroffenen Farm wechselt. Es hängt sich auf und die Seite bleibt grün. Erst nach dem neu laden der Seite bin ich wieder auf der Übersichtskarte. Versuche ich das erneut, dann habe ich das gleiche Problem. Auch andere Bündnismitglieder haben das Problem.

    Weiß jemand woran das liegt und was man da tun kann?

    Google Translate:
    Hello dear farmer,
     
    For several days, I have been unable to pour the Alliance tree into different people. First of all, it looks as if you are switching to the affected farm. It hangs up and the page stays green. Only after reloading the page I am again on the map. If I try again, then I have the same problem. Other members of the Alliance have the problem.

    Does anyone know what is and what can be done?



    Post edited by CuddlyFoxes (FormerMod) on
  • I´m still having the problem, I cannot load the main farm on test server, it keeps on loading without opening.

    Spanish translate: sigo con el problema, no puedo abrir la granja principal en el servidor de prueba, dice "cargando" sin abrirse,
  • If there are some big adventurers (as some of other farms will become unaccessible after this test) among those for whom the "patch" does not restore their farm affected by the bug, could they try this:

    (Please if you do this test follow rigorously its steps)

    - Acces one of your accessible farm with the map
    - If you are in a cooperative leave your cooperative (otherwize do nothing)
    - Use the "layout mode" button
    - Click on the map and try to acces the farm
    - Answer here : bug or not bug ?

    If "not bug" then :

    - Join a cooperative
    - Use the "layout mode" button
    - Click on the map and try to acces the farm
    - Answer here : bug or not bug ?

    Best regards.

  • Maithra (US1)Maithra (US1) US1 Posts: 22
    I am member of the Melting Pot co-op. When trying to visit Terddybug's farm, the game crashes. I can visit all the other members of the co-op.
  • Gut Landluft (DE1)Gut Landluft (DE1) DE1 Posts: 9,612
    farm is back..
    and then want build new stable
    move deco in layout mode and put back to farm to make space
    start building

    now the same thing happen as before
  • farm is back..
    and then want build new stable
    move deco in layout mode and put back to farm to make space
    start building

    now the same thing happen as before
    DON'T use LAYOUT mode NEVER, EVER again. That's what's causing this bug. At least until they fix it on Monday, if we get lucky... 
  • karmit (US1)karmit (US1) US1 Posts: 65
    I'm having the same problem logging in, it just hangs there. It was fine yesterday even when I did use the layout mode. Today I can't access the farm at all. Hope it gets resolved soon.
  • Bufo (AU1)Bufo (AU1) AU1 Posts: 167
    One of the members in my cooperative got access to his main farm again :smile:

    He upgraded 2 fields, cleared some land and ... it's frozen again : :/

    Be very wary of any building work on a farm recovered from the layout mode bug.
  • JoB (US1)JoB (US1) Posts: 19
    Hello - I think I've done this right.   I used the lay out tool on test farm tonight and like the above postings, I'm locked out of the main farm.   Too bad, I kinda like that lay out tool.   This is why we have test farms.   LOL  

    Do I need to report it somewhere else, or is this the best spot?

    JoB
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