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Unable to harvest | Chinese New Year event crashed

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  • i reap a harvest, get an error, and then my products disappear. 

    General error. Please contact the Goodgame Studios support team.

    Support-Info: 
    Command: PBFarmCollectProductsResponse
    ErrorCode: 2
    Timestamp: 1473557583
    Zone: 99
    PID:7742
  •   Hard worker reward ... won't let me harvest trees.  
  • edited 11.09.2016
  • When harvesting any item today I get a box "General error. Please contact the Goodgame Studios support team.

    "ATTENTION:

    Support-Info: 
    Command: PBFarmCollectProductsResponse
    ErrorCode: 2
    Timestamp: 1473557167
    Zone: 99
    PID:13610"

    I've cleared my cache and still gotten this error response on 2 separate devices.
    Now I can't play US Test Server 1. The game worked well until early this afternoon.
    Thanks...
    -Ken-
  • Looks like the test server is a bust....nothing is working.  Oh well, I don't think I would have won anything in the events anyway.....same on my regular farm too. (Never have won anything on there.)  Did win a couple things early on on the test farm though.  They always ask for way to much stuff to complete them.
  • Cannot harvest anything on farm. I keep getting message.....                                                                                         
    This object is currently occupied.
    Support-Info:
    Command: PBFarmCollectProductsResponse
    ErrorCode: 5
    Timestamp: 1473557553
    Zone: 99
    PID:30766

  • Same problem here... looked at the Chinese New Year, It said it was the size of 99x99 ??? 

    LOL... no wonder this thing is killing us...
  • Has Polad (TR1)Has Polad (TR1) TR1 Posts: 18
    edited 11.09.2016
    cifligimde ister ahirlar olsun istersede uretim binalari neye tiklayip toplamaya calisirsam bu yazi geliyo
    Genel Hata lutfen GoodGame Studios Destek Ekibine Bas vurun
    Support Info PBFarmCollectProductsResponse
    ErrorCode 2
    Timestamp 1473558666
    Zone 99
    Pid 1914

    Google translation:
    End istersenizde they want to get on my farm I work on the production buildings to what clicking collection this summer geliyo

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • I have the same problem and lost the havest
  • edited 11.09.2016
    Здравствуйте! У меня целый день на основной ферме сбой,при сборе готовой продукции выскакивает вот такая надпись (Ошибка общего характера. Пожалуйста, обратись в службу поддержки "Goodgame Studios".

    Support-Info: 
    Command: PBFarmCollectProductsResponse
    ErrorCode: 2
    Timestamp: 1473558381
    Zone: 99
    PID:23274)и урожай остается на месте,а при переходе на другой остров и обратно на основной,весь урожай собран но в складе его нет(((.

    Google translation:
    Hello! I have the whole day at the main farm fails, the collection of the finished product comes out is such an inscription (General Error. Please contact support "Goodgame Studios".

    ) And the crop remains in place, and when you go to another island and back to the primary, the entire crop is collected but it is not in stock (((.

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • UserMimika (BR1)UserMimika (BR1) Posts: 2
    edited 11.09.2016
    Eu também com estou com o mesmo problema..
    Quando vou colher os produtos da Fazenda principal, aparece a mensagem abaixo. Se vou para a outra fazenda, quando retorno o produto foi colhido mas não entrou no meu inventário  :(  

    Erro geral. Contate o suporte técnico da Goodgame Studios.

    Support-Info: 
    Command: PBFarmCollectProductsResponse
    ErrorCode: 2
    Timestamp: 1473559372
    Zone: 99
    PID:21348

    Google translation:
    I also am having the same problem ..
    When I scoop the main farm products, the message below. If I go to another farm, where the product return was collected but not entered my inventory :(

    (black-.-angel)

    Post edited by black-.-angel (FormerMod) on
  • edited 11.09.2016
    OK, Here's another big time error. trouble harvesting anything just get an error code attached. Then harvested things just disappear.  Don't get credit on Chinese New Year event or on Hard Worker Event which is all messed up! 


  •  I can't harvest anything.  This is messing with the HW event.  Can't do anything so I will leave and go back to real farm but won't know when its fixed. grrrr
  • Rideon10 (US1)Rideon10 (US1) US1 Posts: 12
    Found that logging off and on or changing farms would complete the harvest that I get errors on but none of the products harvested make it to the barn. The balance is the same as it was before I tried the harvest.
  • apple pie (INT1)apple pie (INT1) INT1 Posts: 53
    Hi

    today when i try to collect, the farm (test) the tag  "general error" appears 

    so its impossible to play on the test server, my other farm is ok !

     :s 

  • ambrielle (US1)ambrielle (US1) Posts: 62
    edited 11.09.2016
    I have been on the test server throughout the day and when I logged in at 10:37 P.M. I am unable to collect any harvest,I keep getting the orange error message.This is slowing my progress towards the Chinese New Year and the Parade Float.

    Same thing happening on my farm.

    edit: posts merged (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • romeu62 (BR1)romeu62 (BR1) Posts: 9
    edited 11.09.2016
    I can not harvest anything in my main farm
  • лида74 (RU1)лида74 (RU1) Posts: 2
    edited 11.09.2016
    что не делаю пишет 
    Ошибка общего характера. Пожалуйста, обратись в службу поддержки "Goodgame Studios".

    Support-Info: 
    Command: PBFarmCollectProductsResponse
    ErrorCode: 2
    Timestamp: 1473562653
    Zone: 99
    PID:13899

    перегружаю,   пропала продукция!!!

    Google translation:
    that do not write
    Bug general. Please contact support "Goodgame Studios".

    I overload, missing products !!!

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • Hi all

    As of today nothing harvested on my main farm adds to the barn, and error notice pops up all the time.
    It is still possible to build and upgrade, though - but if I can't earn the funds for that soon...
    Please lookinto this ASAP
  • seabhac (US1)seabhac (US1) Posts: 9
    edited 11.09.2016

    On my main farm I too have this issue. Suddenly I get an error while trying to harvest any of my crops.

    I refreshed the browser twice with no luck.  I even closed down the browser and again, no luck.

    The gourmet, flowers and horse ranch are working normally. 

    Feeding/training the dog seems to be the only activity working at this time.


    Seabhac

    edited to add readable error message


  • フィナ (JP1)フィナ (JP1) Posts: 15
    edited 11.09.2016

    みなさん、同じエラーのようですね・・・

    Google translation:
    Everyone, it seems the same error ...

    (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • I'm having the same problem with my main farm.  It was working well this AM, but now I'm getting the error code that many of you have already posted.
  • I can't harvest, either, from today.

    エラーが発生しました。当社サポートまでご連絡ください。

    Support-Info:

    Command: PBFarmCollectProductsResponse

    ErrorCode: 2

    Timestamp: 1473565562

    Zone: 99

    PID:543


  • I am having the same problems as above messages.  I cannot harvest or collect anything on my main test farm and therefore cannot do missions.  The Error message  comes on the screen and says to report this problem.  Have gone out and come back in but problem remains.  I do not have this problem on my Gourmet or Flower Farm where I can harvest easily and it is registered. It seems many others are having same problem so I presume this bug is being fixed.  Thank you!  
  • Me neither.  Just started this afternoon - Affects everything on Main Farm



    Haivn the same problem here on main farm
    Haivn the same problem here on main farm
    This object is currently occupied.

    Support-Info: 
    Command: PBFarmCollectProductsResponse
    ErrorCode: 5
    Timestamp: 1473566708
    Zone: 99
    PID:26122

    The above message is occurring on my test farm. Cannot collect anything. Also collected apples for project and it didn't count. Tried to collect hibiscus. It wouldnt work so I refreshed. Lost my hibiscus.
  • Magic (AU1)Magic (AU1) AU1 Posts: 43
    Unable to harvest on main farm.
  • My entire coop is having the same problem on the main farm      What is really concerning me is that we are unable to finish the HW event      A couple of us in the coop are very close to  getting 1.2M and earning the gold certificate       Since we have such a big glitch,  those of us who were close to completing HW event should be given a free gold certificate      We worked our butts off to get this far,  please do the nice thing and give us a gold certificate   
  • Hiya. :)

    Just a quick update: When the problems occurred, I was upgrading a house (according to the task "upgrade house to level 4") on the main farm. Once the upgrade finished, the task was ticked off in the side bar. I haven't dared trying to click it in order not to miss out on the experience points. ;) But I was able to build something else, so the building slot doesn't seem to be affected and my level 4 house changed its appearance.

    Another thing that worked for me just now is that the dog found a treasure which was added to my stock in the farm management. When I tried approximately 6 hours ago, the error message popped up and there was no treasure. I haven't tried harvesting anything else yet but will harvest wheat in a while to see if the problems have disappeared. love, Noddy.
  • same issue with all and where is the solution
  • I have to log out and back in-then the harvest is gone and I am not credited with the harvest.

    I have same problem......
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