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Doghouse level 5 - Collecting rewards error

Ashkaa (FR1)Ashkaa (FR1) Posts: 507
edited 07.09.2016 in Bugs
Hi,

I post here to report a bug that I havn't seen mentioned on this forum.

Yesterday I have upgraded the doghouse of my main farm to level 5 and my dog learned the ability 'find a treasure'. But he didn't bring me any treasure during the last 24 hours.

I have three hypothesis:
1. There is a bug.
2. He is too lazy to dig for treasures
3. He is selfish and keep them for himself

[EDIT 30/08/2016 16:54] This bug became worse with the update. The treasure bag is now always visible but cannot be collected.  Each time I click on it, I receive this error and a few seconds later the bag reappears 


edit: title edited (black-.-angel)

Post edited by WascallyWabbit (FormerMod) on
Bug.jpg 94.6K
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Comments

  • JVD (US1)JVD (US1) US1 Posts: 2,784
    After the fix today, I am now unable to collect the reward from my doghouse :(
    I did reboot etc. several times and still get the error code.
  • NoddyShepherd (DE1)NoddyShepherd (DE1) Posts: 1,102
    edited 30.08.2016
    Hiya everybody. :)

    I'm facing the same problem. Before the bug fix update today, my dog never found treasures. After the update, I could collect a treasure from the dog. Shortly afterwards, the treasure bubble re-appeared and I received the same error message Marha posted above my post. Relogging doesn't help, the bubble keeps popping up after a few seconds. love, Noddy.

    Edit: Accessing the dog's build menu and teaching it tricks works if you click on the bubble, then click away the error message and - before the error message pops up again - are quick enough to click on the dog. :) It's not ideal, but at least it's a workaround till the dog stops being .... "confused". ;)
  • Alakazam (AU1)Alakazam (AU1) AU1 Posts: 44
    edited 31.08.2016
    Clicking on dog house bubble does not give reward - only comes up as error



    edit: posts merged (black-.-angel)
    Post edited by black-.-angel (FormerMod) on
  • I have the same problem...
  • PCA (GB1)PCA (GB1) GB1 Posts: 839

    Our coop mate has the same problem

    exact same error message when clicking on the dog house in main farm

    Support-Info: 
    Command: PBPetPetCollectTreasureResponse
    ErrorCode: 6
    Timestamp: 1472574617
    Zone: 99
    PID:14704

    (copy pasted the above from player's message)


     
  • can not collect the rewards

    it says

    errorCode_TREASURE_UNAVAILABLE

    Support-Info: 
    Command: PBPetPetCollectTreasureResponse
    ErrorCode: 6
    Timestamp: 1472752906
    Zone: 99
    PID:1428
  • JVD (US1)JVD (US1) US1 Posts: 2,784
    actually what is happening is first you can collect your happiness, then collect reward as usual and click to go in and collect the xp, but then the reward bubble keeps appearing and that is when you get the error message, at least for me. quite annoying and I am sure they will fix it.
  • izafarm1 (FR1)izafarm1 (FR1) FR1 Posts: 162
    edited 04.09.2016
    bonjour
    my dog is level 5 . Since then, I click the little bag : and just win an error code message

    is anyone sees the same ?

    sorry, my farm 10 days old, and the first time i can come here ! i've looked for "dog" and the fofo find nothing ...

    good test ^^

    Post edited by izafarm1 (FR1) on
  • pequelerena (ES1)pequelerena (ES1) ES1 Posts: 330
    I have the same problem
  • Needless to say: to my amazement this problem occurred - 
    I just now upgraded the dog house to lvl 5 



  • RookieLana8 (US1)RookieLana8 (US1) US1 Posts: 191
    Same thing with my dog
  • A member in our Co-op is experiencing a problem since upgrading the doghouse to Level 5.  It keeps giving an error message and always has a money bag over top of it.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Got this message today

    errorCode_TREASURE_UNAVAILABLE

    Support-Info: 
    Command: PBPetPetCollectTreasureResponse
    ErrorCode: 6
    Timestamp: 1473192192
    Zone: 99
    PID:798

    can not collect reward
  • I cannot collect treasures, too.

    errorCode_TREASURE_UNAVAILABLE
    Support-Info:
    Command: PBPetPetCollectTreasureResponse
    ErrorCode: 6
    Timestamp: 1473199769
    Zone: 99
    PID:523
  • house of dog, level 5, complete game error message
  • ttt34 (INT1)ttt34 (INT1) INT1 Posts: 240
    I cannot collect treasures, too.


    errorCode_TREASURE_UNAVAILABLE
    Support-Info:
    Command: PBPetPetCollectTreasureResponse
    ErrorCode: 6
    Timestamp: 1473251183
    Zone: 99
    PID:1218
  • magicpotions (PT1)magicpotions (PT1) PT1 Posts: 916
    edited 07.09.2016
    After the improvement to level 5 on my dog house a bug appeared (main farm). The dog wont stop barking to offer a treasure but when I click a bug come up and it wont stop. Is it possible to correct this please?  I'm using Chrome and I've already clean the browser, but the same thing happens in Firefox or Opera browsers.
    Thanks in advance.


    Post edited by magicpotions (PT1) on
  • Same problem with my dog since upgrading the doghouse to level 5 today. The collection bubble is there all the time and the error message appears when it is clicked.

    Logging off, clearing cache, etc. makes no difference.
  • Hi,

    My dog stays in his house and says to me that he has a gift for me but when i click, a window appears "treasure unavailable code error : 6"
  • Bug Description
    I'm also getting that bug with my doghouse. I'm getting an error pop-up that says:

    Attention!
    errorCode_TREASURE_UNAVAILABLE

    Support Info:
    Command: PBPetPetCollectTreasureResponse
    ErrorCode: 6
    Timestamp: 1473391929
    Zone: 99
    PID:105


    - When did the problem happen?  I upgraded the doghouse to Level 5 and when I clicked to collect the reward, it wouldn't let me.

    - What did you do before the problem happened? I had just upgraded the doghouse.

    - Can you reproduce the problem? If yes, how? Every time I click to collect the reward, it shows the error pop-up. After closing the pop-up, a few seconds later it shows that I can click to collect the reward again. I tried reloading and the bug didn't go away.


  • Helena_bo (PL1)Helena_bo (PL1) PL1 Posts: 50
    edited 09.09.2016
    Bug Opis
    Jestem również coraz to błąd z mojej budy. Ja otrzymuję błąd pop-up, który mówi:

    Uwaga!
    ErrorCode_TREASURE_UNAVAILABLE

    Support Info:
    Polecenie: PBPetPetCollectTreasureResponse
    ErrorCode: 6
    Datownik: 1473391929
    Strefa: 99
    PID: 105


    - Kiedy problem się stało? I uaktualniony niełasce do poziomu 5, a po kliknięciu zbierać nagrody, nie byłoby mnie na to.

    - Co robiłeś zanim się problem? I właśnie uaktualniony budy.

    - Czy można odtworzyć problem? Jeśli tak, to w jaki sposób? Za każdym razem klikam zbierać nagrody, to pokazuje błąd pop-up. Po zamknięciu wyskakującego kilka sekund później, to pokazuje, że mogę kliknąć ponownie odebrać nagrodę. Próbowałem przeładunku i błąd nie odejdzie.



    U mnie tez wystepuje taki sam problem
  • maggie02 (INT1)maggie02 (INT1) INT1 Posts: 524
    When we login we are able to feed the dog, collect gift and get happiness also. So don't worry. :) Its just that, after sometime the reward bag re-appears.
    But if you forget to train dog and the bug shows up. Then simply click the bubble thrice (error mesg will come thrice) and on fourth click I could train my dog. It worked for me.
  • I am having the same issue with my level 5 dog house:
    Attention!
    errorCode_TREASURE_UNAVAILABLE

    Support Info:
    Command: PBPetPetCollectTreasureResponse
    ErrorCode: 6
    Timestamp: 1473391929
    Zone: 99
    PID:105


    - When did the problem happen? A couple day ago when I  upgraded the doghouse to Level 5. When I clicked to collect the reward, it wouldn't let me.

    - What did you do before the problem happened? I decided to upgrade my dog house from level 4 to level 5. I had no problems with this issue while level 1,2,3 or 4 dog house.

    - Can you reproduce the problem? If yes, how? The error seems to happen automatically. When I click to collect the reward, it goes away for a very short while (10-15 seconds), then the error pop-up happens again. I tried reloading, clearing caches, different browsers etc... to no avail, the issue does not resolve.


    jvgma (TEST-SERVER1) us
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Same trouble here seems the treasure/gift reset is not working right. It works right once a day, so unable to feed the rest of the time due to error.
  • Hi,
    When my dog have a present for me, it's not possible to take this, i read this : errorCode_TREASURE_UNAVAILABLE

    Support-Info: 
    Command: PBPetPetCollectTreasureResponse
    ErrorCode: 6
    Timestamp: 1473501958
    Zone: 99
    PID:12251

    I refresh, but it's idently, help :) Thanks
  • edited 10.09.2016
    My error message on the dog house had a new PID on on it today. File attached:

    Could be because it was in the way of harvesting my field so i moved my dog house. Thanks GG

  • magicpotions (PT1)magicpotions (PT1) PT1 Posts: 916
    edited 10.09.2016
    About this dog bug did anyone tryed to upgrade the dog house to the next level? I wonder if they aren't pushing us to pay it in gold to get this bug and the market bug (if they could allegedly be connected) to go away...


  • No I haven't tried to upgrade further, don't have the gold to upgrade, lol... guess I'll just have to wait and see. Could be i guess, thank you for the thought.  :)
  • wo bin ich hier gelandet???deutsch währe nett.
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