Status on fixing bugs

[GGS] Product Lead

Hey guys,

thank you all for testing!!!!

And reporting so many bugs & issues. We regularly look through your posts and try to fix it. These fixes don't go live right away, we fix them on our internal servers and deploy on the test server a new version in the following weeks.
These are the bugs we are working on at the moment:

•   - Dead end when visiting other players (Fixed)
•   - Organic market customers misbehaving (In Progress)
•   - Cash not deducted when building / upgrading a farm machine (In Progress)
•   - Happiness not added when decorations are placed from the storage (In Progress)
•   - Not possible to collect the rewards from some quests (In Progress)
•   - Notification appearing when using humus (In Progress)
•   - Workshop & Water tower not working (In Progress)
•   - Lester Invisible when visiting farms (In Progress)

Please don't send the problems that occur on the test server to the support because they are very busy with issues on the "real" servers.

Thank you again!

Dennis

llynn329 (TEST-SERVER1)

I am still having an issue. I am unable to go to neighbors to water corporate tree.

on the test server.

smokingyo (FR1)

MANY THANKS, that's  what we wanted to hear!
^^

EmaAndMe (US1)

Thank You guys for trying to fix it, but visiting neighbors still remain a..dead end

jess_d (US1)

Thank you for keeping us up to speed on what's going on!

EmaAndMe (US1) said:

Thank You guys for trying to fix it, but visiting neighbors still remain a..dead end

Ema, they fixed it on their internal servers but it hasn't been updated on the test server yet.

RunsWivScissors (GB1)

Llily329 (US1) said:

I am still having an issue. I am unable to go to neighbors to water corporate tree.

on the test server.

@Llily329 (US1)  Even though the message says that bug is fixed, it also says....

These fixes don't go live right away, we fix them on our internal servers and deploy on the test server a new version in the following weeks.

Patience Grasshopper

Kimmiecat (NL1)

Can you at least give an estimated time when certain fixed bugs will go live on the testserver?

jwllmsjnb (US1)

Dead end when visiting other players is not fixed. We are still having issues trying to water trees.

Damaria3 (US1)

Sorry team but you have not fixed the visit to other farms I got to one and when I tried to go to the next froze back to the drawing board.

black-.-angel (FormerMod)

Damaria3 (US1) said:

Sorry team but you have not fixed the visit to other farms I got to one and when I tried to go to the next froze back to the drawing board.

Please, read it more carefully The bugfix hasn't been implemented to the game yet

lotus bleu (FR1)

Hi, dead end when visiting other players is not fixed. I still having issues trying to water trees. And i still do not know what means all this key locks

EmaAndMe (US1)

Thank You @jess_d (US1) and @RunsWivScissors (GB1) for letting us know Now I can inform my coop members

Kimmiecat (NL1)

lotus bleu (FR1) said:

Hi, dead end when visiting other players is not fixed. I still having issues trying to water trees. And i still do not know what means all this key locks

These fixes don't go live right away, we fix them on our internal servers and deploy on the test server a new version in the following weeks.

In other words : the fix is not yet implemented on the testserver

mawmah (US1)

That is good to know as we have 1 person that we hardly ever can go to their farm, because it freezes when we try. Thanks

Bill4112 (US1)

Until the fixes are implemented on the test server, you will be able to go to another co-op member's farm only when that person is logged in on the test server. This has worked consistently for me.

WascallyWabbit (FormerMod)

UPDATE RUN: AUGUST 30TH 2016

Data King (US1)

  Thanks @WascallyWabbit  

Linda Lou (US1)

Lost a piece of land on my flower farm during the update but seem unable to get to tech support. Have tried 3 times but am not receiving a Status Request Ticket ID through my email that I need to submit the request. Any ideas?

black-.-angel (FormerMod)

lindahurd (US1) said:

Lost a piece of land on my flower farm during the update but seem unable to get to tech support. Have tried 3 times but am not receiving a Status Request Ticket ID through my email that I need to submit the request. Any ideas?

@lindahurd (US1)
Yes, post on your regular forum, not the test forum And as to your problem, try to use a different browser or a different email for the communication.