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Not Receiving Email Rewards

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  • Data King (US1)Data King (US1) US1 Posts: 7,994
    I upgraded my farmhouse on my main farm but am unable to receive the reward that is supposed to be given for it.
    Try logging our clear your browser history then log back in re check to see if you got it ;)
  • I did received all the bonus and emails BUT not the one with the avatar, I am missing one emails  I looked even in spam. My friends playing in same coop received it on August the 28. Not me :( 

  • I didnt receive my dog avatar either...
    Did receive every other bonus mail tho...
  • Vivienne (AU1)Vivienne (AU1) AU1 Posts: 24
    Read everywhere saying about the bonus for the main (live) account. I haven't received any of these. Could someone explain this for me?

    I have received some golds (100), decoration, feeds, roses for my test farm from time to time but non for my main (live) account.  
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Read everywhere saying about the bonus for the main (live) account. I haven't received any of these. Could someone explain this for me?

    I have received some golds (100), decoration, feeds, roses for my test farm from time to time but non for my main (live) account.  
    When you first joined Big Farm you should have gotten a confirmation email from ggs letting you know that you have been accepted. It will tell you your player name and password that you used to sign up with.
    Now there have been reports of certain emails not working correctly such as AOL and Hotmail.
    I suggest you re check your email that you used to sign up with and see if you still have the confirmation email. Then use that to reply back to ggs asking about your "Welcome Gifts".
  • Initially I received my daily test server email reward from GGS.  This stopped about a week ago.  Nothing on my end has changed, in particular my email address has not changed.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Initially I received my daily test server email reward from GGS.  This stopped about a week ago.  Nothing on my end has changed, in particular my email address has not changed.
    The reward emails only last about ten days
  • I still have not received welcome gifts,  I log onto the game from hotmail so I do not know why I can not be notified there.  I check the junk mail daily as well
  • bdreish (GB1)bdreish (GB1) GB1 Posts: 1,341
    My Happy Hound reward email never did arrive, checked spam folder and nothing.
  • teapot123 (JP1)teapot123 (JP1) JP1 Posts: 328

    only getting e-mail.

    not to get gold .

  • I find it very strange that I have already received an e-mail from GGS support team for a current problem but can not get my welcome gift sent to the same e-mail address.

    I will give it another try ....
  • Damaria3 (US1)Damaria3 (US1) US1 Posts: 1,737
    Data King I use yahoo and never got my welcome gift here or US1  no help from support an email with ticket and silence. This company has the worst support that I have ever encountered which is surprising given how much real money is in play for this game.
  • dchen1 (US1)dchen1 (US1) US1 Posts: 993
    I am not receiving emails which normally should give rewards such as feed and gold.  after I received tokens on 9/4/16, I no longer got any emails.  
  • still have not received email or gifts -  I check my junk folder and it is not there either
  • Hi Everyone,

    If you did not receive the "Happy Hound Avatar Thankyou Email" please see this thread.
  • Initially I received my daily test server email reward from GGS.  This stopped about a week ago.  Nothing on my end has changed, in particular my email address has not changed.
    The reward emails only last about ten daysI 
  • I received reward emails from the GGS for the first week or two.  Then reward emails stopped completely and have not restarted.  I do check my email many times a day.  Unfortunately, I didn't keep my test server confirmation information. Is there a remedy? 
  • I just checked my email and found 2 emails for gold reward for the test server .. one from Oct. 2nd and one from Oct 9th .. clicked on the link for both to receive the reward but it would not take me to the test server and when I logged in to my test server I did not get the gold rewards.


  • Data King (US1)Data King (US1) US1 Posts: 7,994

    I just checked my email and found 2 emails for gold reward for the test server .. one from Oct. 2nd and one from Oct 9th .. clicked on the link for both to receive the reward but it would not take me to the test server and when I logged in to my test server I did not get the gold rewards.


    Double check to be sure they are for the test server and not your regular farms
  • Southern (US1)Southern (US1) US1 Posts: 3,268

    I just checked my email and found 2 emails for gold reward for the test server .. one from Oct. 2nd and one from Oct 9th .. clicked on the link for both to receive the reward but it would not take me to the test server and when I logged in to my test server I did not get the gold rewards.


    Those email rewards are usually only good for 7-10 days, although I have noticed a few emails that they've forgotten/neglected to put that on.  Usually the ones that have an actual voucher code are good through the end of the year, but the normal ones expire pretty quickly.  If you just checked your email on the 27th, the ones from the 2nd and 9th were most likely expired already.
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