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Not Receiving Email Rewards

TinaM1 (US1)TinaM1 (US1) US1 Posts: 122
edited 06.09.2016 in Bugs

I saw down in the lower left corner the coins, I clicked on it, it was the welcoming package of 1000.00 cash and 300 gold.

It said you have to enter your email address and then confirm it. when I did that and clicked the submit button on the bottom, I got the money, but I did not get the gold.

I took a screen shot of it, but I cannot get it to load here in the discussion.  Not sure if anyone else is having these problems or not.

edit: title edited (black-.-angel)

Post edited by WascallyWabbit (FormerMod) on
«13

Comments

  • occhioditigre (IT1)occhioditigre (IT1) IT1 Posts: 1,175
    I have received my gold.

  • You need to go to your email and click on the message from GGS for the gold reward .. in the message you should see a button that you can click on to confirm your email + get the gold reward.

  • TinaM1 (US1)TinaM1 (US1) US1 Posts: 122

    Oh, alright, I feel really stupid now...lol

    Thank you so much for your help.

  • anghell (ES1)anghell (ES1) ES1 Posts: 1,187
    hi comunity
    i recibed my gold , probably you need cleaner the cookies and caches
    regards partners
  • TinaM1 (US1)TinaM1 (US1) US1 Posts: 122

    It's all good now. I just had a blonde moment and did not confirm my email address for this new account.

    Thanks everyone.

  • gavinfarms (US1)gavinfarms (US1) US1 Posts: 2,273
    The email registration bonus does not work
  • Yeah same thing is happening to me. I checked my e-mail and did the registration bonus thing 3 times and still nothing.
  • Geedah (US1)Geedah (US1) US1 Posts: 35
    edited 26.08.2016
    I also have received no email with bonus link.

    Still have not received email with bonus link.  I have submitted four times.  (today is August 26)
    Post edited by Geedah (US1) on
  • JVD (US1)JVD (US1) US1 Posts: 2,784
    Had no problem with it... sorry it is an issue for you.  I am sure you used exactly the same information to register this game as your original game!
  • carjola (AU1)carjola (AU1) AU1 Posts: 252
    I have received the registration email from GGS but the web link to verify email address & to collect bonus gifts isn't working

    I get a message saying that the web address is broken,  so I am unable to collect bonus gifts again.

    The same thing happened to me when I first joined big farm 2 years ago & still haven't received my initial bonus gifts even after contacting support.

  • gavinfarms (US1)gavinfarms (US1) US1 Posts: 2,273
    JVD (US1) said:
    Had no problem with it... sorry it is an issue for you.  I am sure you used exactly the same information to register this game as your original game!
    I did the same.  It was there.  I had to select the "All mail" thing in google.  It says it is in the inbox, but for some reason it does not show up in the inbox.  I don't understand why this occurred....... but it did work.
  • carjola (AU1)carjola (AU1) AU1 Posts: 252
    My issue seems to be that the link GGS sent me doesn't work.

    When I copy & past the link to my web browser it give me -  Error 400 this link is broken, it is not you but the link.

    I have tried numerous times for the same result, can not receive my bonus gifts & I don't know what to do


    I had this very same problem when I first started Big Farm originally still have never been able to collect my bonus gift for starting this game.

    I did send ticket to the support team but 2 years later still no response from them...lol...it seems to be the nature of this game.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Certain email address will not work :(
  • LuckyViolat (AU1)LuckyViolat (AU1) AU1 Posts: 106
    I also have not received a registration email & my farm has been frozen since 8-30am AEST which is when the server shut down.  Logged in & out several times at different time of the day but to no avail.  Tried another browser but that did not work also.  Farm stuck on Level 1.  Farm seems doomed to me.  :(
  • I tried out the Confirm and Collect in my email add but I got this...

  • Yesterday I received a welcome e-mail in order to obtain the welcome gift (gold and dollars). It worked fine and I have received it in my test-server account.

    But today I received another e-mail with a new welcome gift and when I followed the link, it has opened my real-server account. I’ve checked both accounts and the gift didn’t update neither my test account nor my real account.

     I guess the bug is: the link opens my “real account” from the second e-mail.


    Here you are both e-mails:

    y consigue tu primer regalo
     

    ¡Hola, GabyNoe!

     
    Gracias por registrarte en Goodgame Big Farm. Para ayudarte a empezar con tu granja te vamos a dar 350 unidades de oro y 1.000 dólares. Consigue ya tu regalo y confirma tu dirección de e-mail al mismo tiempo.
     
      Confirmar  
     


     
    Esperamos verte pronto
     

    ¡Hola, GabyNoe!

     
    Te ofrecemos un regalo de bienvenida para ayudarte a construir la granja que has heredado de George. Ya hemos reservado 350 unidades de oro y 1.000 dólares exclusivamente para ti. 
    ¿A qué esperas para recoger tu regalo? Solo tienes que confirmar tu dirección de e-mail y durante tus primeros días en la granja te enviaremos consejos y regalos.
     
      Confirmar y recaudar  
     
    Ten en cuenta que es válido únicamente una vez por jugador. Es posible que ya hayas recibido este regalo desde tu e-mail de registro.
     
  • I got the email but I don't get the stuff :)  it just sends me to my live farm 
  • Sa11y (US1)Sa11y (US1) US1 Posts: 109
    Mine worked just fine-sorry for others issues.
  • Didn't get email or bonus
  • I did not receive my gold either,,,,but since we are speaking of gold in the "test farm" why don't we have a test bank in which we do not have to use our "real" credit card to purchase "test" gold with ?   I don't like it, with all the bugs this will just be the biggest bug to contend with and I see no need for it.

    This is a test...only a test....the gold you are about to buy, however is real !
    That blows the "so called test" out of the water for me.

    This is the biggest bug of them all...can you fix it ???  Sure hope so !

    Thank you
    IamSandra
    Test Farm

  • same thing with me no email or bonus :(
  • delfius (FR1)delfius (FR1) Posts: 9
    edited 23.08.2016
    Bonjour,
    Je ne peux pas recevoir mon or non plus car on me dit : " vous ne pouvez pas utiliser une adresse mail temporaire"...? Et c'est bien mon adresse mail perso et non pas une adresse mail temporaire...

    Google Translate:
    Hello,
    I can not receive my gold not because you told me, "you can not use a temporary email address" ...? And this is my personal email address and not a temporary email address ...


    Added Translation | Cuddly


    Post edited by CuddlyFoxes (FormerMod) on
  • shazamd (US1)shazamd (US1) US1 Posts: 766
    Mine worked fine too - had to confirm on the email, but collected the reward in-game.
  • Same here, no email.
  • Damaria3 (US1)Damaria3 (US1) US1 Posts: 1,737
    Well did not get mine either  they stiffed  the  first  time  and  again here  checked junk mail nope. They dont care simple as  that.
  • Southern (US1)Southern (US1) US1 Posts: 3,268
    As with others, I did not receive the email in my GMail box - neither in the Inbox, the Promotions folder, nor the Spam Folder.

    However, after returning to the game and clicking on the "send me the email" button again, it told me that I needed to wait 24 hours before trying again - and then 5 minutes later, without even CHECKING my email, I got a popup box in game that said "Thank you for confirming your email, here's your gifts!"




  • "Gold currency you buy in the shop for the test server might be deleted and will not get refunded or transferred."

    Well this answered it .......no gold purchases for me !

  • attika55 (HU1)attika55 (HU1) HU1 Posts: 2
    I did not receive a welcome grift
  • I did not received the welcome gold. Inserted my email 3 days in a row, but still no welcome email or gold
  • ina9 (DE1)ina9 (DE1) DE1 Posts: 12
    I did not received the welcome gold, too. Inserted my email 3 days in a row, but still no welcome email or gold
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