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Criticism: Stolen! Thieved by GSS!
Kaiowas (NL1)
Posts: 153
We have taken back some of the rewards you got...
Lost around 30kk don't remember exactly... I mean WTF! I've now an empty barn and no dollars.
How can they just do that... First days of trouble and then just steal my money! This is unacceptable. I based my next update on it....
If I accidently click on a hidden gold button I don't get my gold back either.... !
A big
Comments
your account was affected by the bug that caused several million dollars to be paid out for one single neighbor request.
As you may have read, we have performed a rollback on all servers in order to remove these high amounts of dollars. Unfortunately the rollback caused further issues on some servers, including US and NL.
Therefore we performed a second maintenance and rolled back some data, including these high cash amounts, in order to take care of more severe problems caused by the rollback.
Manual action had to be taken by support afterwards, in order to remove excess dollars granted by the aforementioned bug. These high cash amounts had the potential to destroy the game's balance and fairness.
In case you got to spend most of these dollars already, and the amount we had to take from your account exceeded your current balance, you were left with 1,000,000 dollars to work and build up your cash balance again.
I reckon your barn is empty due to frequent market usage and I can understand that us resetting your farm dollar balance to a lower amount might feel unsettling.
However, I hope you can understand that this is a step we needed to take in order to make sure that fairness is preserved within the game.
Regards,
Steffi
it seems I had better spend all that farm cash
GGS is not overly concerned about spoiling the "game balance" in favour of GGS, but very concerned about it when in favour of a player. We are touching some moral issues here. Do you and your company need a business etiquette advsor Steffi?
Say you go shopping to the same shop all the time. And every time they charge you more by mistake, you never get refunded. It's your fault you overpayed. But every time you pay less by their mistake, the laywers are right at your dorstep demanding you to pay the difference back. Not right.
Funny how it is no issue at all to even manualy take things away from players ............
I suggest that GGS somehow balance their approach to be fairer and not so obviously one sided.
EDIT: Actually, thinking about this issue, in my experience normaly companies favour me as a customer at the expense of their own loss when disputes of this type arise. GGS is just on the reverse of sound business etique.
So if there is still excess money in an account (no, not mine) what then? The player in question did not obtain the money through a neighbour request payout as she never interacted with the neighbours, nor did she do any of the contracts in the farm management tab. Yet, after the rollback that returned the missing co-ops, there was approx 20 mil extra in her account.
And I agree that GGS is quite quick to claw back any amount that benefits the player but not so much when it benefits GGS. Why not, just for once, take it on the chin like you expect us to do when a mistake is made in your favour?
Removing money that the game has given people is not only wrong, it makes the company look very petty and small-minded.
If it is unfair and damaging to the game's balance for some player to get a few extra farm dollars because of a game bug that has since been corrected, what about the players who took advantage of Monica's deals to buy farm dollars with gold?
Player A got farm dollars from a game bug - the game balance is in danger and this error must be corrected forthwith!
Player B got an equal number of farm dollars by buying them from Monica with gold. No danger at all to the game balance there.
Really, can anyone possibly say that and keep a straight face?
Yes indeed they are very concerned with our health. That's why they make events where u have to be online 24/7 to make it... (hard work event) so that u can't do anything unhealthy.
As far as game balance.. the 20kk would have gotten me like one extra patch of the flower farm a bit quicker (as I am still only lvl84). So that's not a spectacular advantage (though an advantage with discussion). However,
if i would have spend the money then nothing would have been taken from me... So there is something wrong here. Cuz then 'the balance' would have been disrupted as well... Next to the fact that this take back only works in one direction
Hey guys,
I totally get what you're trying to say here, but there are big differences:
If a player spends some gold or Dollars on accident, it's only affecting that player's account. Also, that player gets something for this gold or Dollars in return, and even if he feels like it's "wasted", it's really not.
Finally, I heard of quite some cases where our Support team actually was able to help with this, in particular situations. Granted, that's not always the case, since it's super hard to prove a click was done on accident, but there are plenty cases.
Alright, now, our bug had lots of players end up with hundreds of millions of dollars. This not only affected those players, but the entire game, the game's economy and, most importantly, would have impacted the game of hundreds if not thousands of other players that weren't affected, by placing them in the very unfair situation of not having this money.
The Gold lock, on the other hand, is a completely different topic, and you can feel absolutely free to bring it up again in another topic. We will then of course bring it to the devs attention again, as we always do.
So, Kaio, it's very unfortunate this happens to you, but I'm sure in the end your game will be fine again. If you have further issues with this, please (as with all currency issues and technical help) ask our Support team for help, since we can't really help from here
All the best,
Timo
As the saying goes, what's good for the goose is good for the gander!
We would NOT have any problems of accidental clicking the "use Gold" if there was a " ARE YOU SURE" pop up after clicking. GGS not adding such a thing is losing players, annoying players and giving support extra work and personally the reasons or excuses for not adding a "fail safe" shows that GGS do not actually care what the players think or wish. Add a"fail safe" on the "use gold" and we all will shut up about it. I know how much of a problem these maintenance sessions were, but its strange how they can do it for a "loss" of theirs, but if it is a loss on the players side, there is nothing on earth that can be done about it. I missed the roll backs ! so if mine was rolled back I do not know, but if someone did not even use the "neighbour" thingy, but had harvested his special seeds etc , did they still get rolled back ? thereby losing all his harvests and gold bought boosts ! ( go on tell me its in a thread somewhere)
Could you explain in more detail how joe blogs having been handed $20,000,000 on his farm, would effect my farm ?
How is a gold upgrade on a fertile field from an accidental click NOT a waste? I didn't want to upgrade that field in the first place and because of a game lag I accidentally used up 1000+ gold that I was saving for something else AND on top of that had to find 5 free workers to make this field. Now I get a few extra wildflower, corn, etc every time I harvest........wow, hang on a minute while I sit here and ponder if that was worth the gold, I think NOT!
A simple "are u sure" message would fix a problem like this but GGS refuses to add this to the game due to their greed and lack of respect for their customers.
When morale is good, then the double morale indeed be twice as good?
(This is directly translated from a danish saying, and if no saying like that exist in english, I'll here give an typical example which should show the meaning of it:
There are certainly not many people who will care about appearing in public, wearing only underwear (men only in underpants, women wearing only bra and panties)
But on a beach render all like around the trunks and bikinis that often covers less than ordinary underwear. )
Well, now I'll tell an little interesting story from the real life in Denmark:
A week or two ago, on the danish tv the danish TV2 news tells about two Danes who few weeks ago had won one million Danish kr in a Danish lottery and these two people also got money paid
But !!! - So two to three weeks later, these two people get a letter from the lottery company to which an error has occurred in the lottery system, so they have all nevertheless not won anything, and therefore lottery company now get the money back!
Now these two unlucky 'winners' go to the media (TV2) with their story .... and then when tv2 turn to the lottery company to get confirmation, explanation and an interwiev, the lottery company did not provide interwiev, but tells TV2 that the lottery company has changed their position on the matter so that the two 'winners' now can keep the money even they because of an error in the lottery system really had not won.
Now back to this actual situation from the Bigfarm world:
To me it seems that GGS has handled this case fairly incompetent.
I mean ... farm dollars is the only virtual play money, you can not buy anything in the real world for the farm dollars we earn in the game.
Gold ... Yes, when we buy gold we pay this gold with real money! - But when GGS gives us gold as a reward or gift, this gold course also only virtual money for GGS, GGS first may buy gold for real money before they can give the gold on to us ...
- And not to forget: Gold we have on our accounts also only are virtual money, whatever we have buy the gold for our own real money, or we have get the gold a rewards or gifts. (We can not take the gold out of the game, and use it in the real life)
If GGS really believe that the large sums the players have mistakenly been paid, I think it would have been more handy if GGS had initially contacted the players and explained to them about the error and the situation and presented these players a fair compromise proposals.
I agree with you. lol
Just curious how a few farm dollars can upset the whole applecart, but hundreds of gold does not.
Not apologizing for GGS - the shroom should not have been on that road, so close to the farm - but it did - technically - follow their rules.
You may be technically right, Duffy, that the mushroom was hidden on the road. However, I refuse to accept any argument that the game developers did not know that hiding the item there would be impossible to find. Thus, the mushroom was "hidden" on the roof, clearly contrary to event instructions that items would be found in the farm environment and not the farm itself. Minor annoyance? Yes, but collectively it probably resulted in GGS making a LOT of money from people who paid to find this mushroom. 290 gold (minimum charge after one free find) may be nothing but if a percentage of people paid for this hint, I bet GGS made some nice profit.