Data King2 wrote: »
Have you sent support an email with the information about your trouble??
hardup wrote: »
Have been there, have done - waste of efforts
bikeboy wrote: »
The funny thing with the excuse about support being busy, is kind off admitting that the game has more than enough problems.
Nafaru wrote: »
Our support team is not only dealing with Big Farm tickets, bikeboy.
So drawing this conclusion is only possible based on the false assumption that there employees dealing with Big Farm exclusively. This is not the case, though.
We offer support for 11 games and various other services, such as the forums and our payment shop.
Furthermore support is also taking time to answer to other topics unrelated to bugs, such as reports of misconduct, general questions about game mechanics, offering help to family members creating accounts under the same IP, criticism and so on and so forth.
I guess we're safe to say that they have a wide variety of things they're willing to help you with and therefore the amount of requests can get high sometimes, even if there are no technical problems around in our little Big Farm world.
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bikeboy wrote: »
The funny thing with the excuse about support being busy, is kind off admitting that the game has more than enough problems. So GGS ask us to be patient ect, yet if the problems were fixed there would be less complaints going into support and support would not be busy. We would maybe then get helpful replies, if we needed to contact support, and players would be a lot happier.
aart12 wrote: »
Since a few days I don't get the bonus for full shipment.
I found a few threads on this problem in the archive. This bug seems to be back.
Is there anyone else who've noticed this?
april pratt2 wrote: »
I purchased 9.99 in gold today and my account on big Farm doesn't show my purchase. Please fix or refund my money back that has been taken from my bank account. Aprl Pratt is my farm name
CoolEskaydee wrote: »
Recently made a purchase of gold that amounted to 10,000 once a deal had been applied.
Played for a while and closed the window, to find that after a few hours of closing the window, I was missing 5,000 gold. Did not use this at the mine or otherwise (the mine is running through dollars and paid for a day ago)
Am also missing almost 40,000 dollars.
What in the world happened? Could you please look into this?