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Island Farm Duration changed in the middle of it?!!!

suddenly island farm duration is reduced by like 4-5 days?! wth GGS?
it was 26 days left now it shows 22 days left only. :huh:
Post edited by Griffith (INT1) on

Comments

  • CM NafaruCM Nafaru Posts: 1,325
    edited 15.04.2015
    Hey Griffith,

    after some users notified us that both the Shell Trader and Island Farm timers were showing the same times, we noticed that there was a display error in the event duration.

    This display error has been fixed now, showing the actual event duration of 30 days. As you all know, we usually aim for the event to run roughly a month, so having a display of 34 or 35 days was definitely not intended.

    Sorry for the confusion. :S

    Regards,
    Steffi
  • Griffith (INT1)Griffith (INT1) Posts: 768
    edited 15.04.2015
    this is just horrible it ruins all my plans for reaching pearl deco and ive already invested alot dollars on island by which i could totally reach pearl deco in the remaining 26 days, but not in 22 days now...

    so, sorry but your "Sorry for the confusion" even is just becoming too cliche now. try new phrases at least.

    just awful.
  • Pingo42Pingo42 Posts: 537
    edited 15.04.2015
    If the initial time allotment was a mistake, it should have been left as it was - NOT changed partway into the event. I did notice the duration was longer this time, but I also remember one time the island was longer than usual, so I assumed this would be the same thing. Players had no reason to assume the time shown was incorrect. We made our plans - and perhaps even invested gold - based on our projections of what we could accomplish in the time given. To reduce the time by 4 days partway into the event, serves no useful purpose. All it will do is annoy people. I for one am VERY annoyed by this arbitrary change!
  • Ria_ ()Ria_ () Posts: 280
    edited 15.04.2015
    We need to be able to trust the timer. Should we have guessed it was a mistake? What if someone wasn't there when it started, still needed to guess time isn't right? Trader time has varied before so it's not a very good clue.


    Edit: It's been a week. My strategy is based on there beeing time, now I might not even get all 3 chapters done.
  • dakijdakij Posts: 5
    edited 15.04.2015
    On my farm stay 22 days :( , error fixed or not?
  • bim (SKN1)bim (SKN1) SKN1 Posts: 41
    edited 15.04.2015
    When the island started for mee it was only displayde to stay for 29 days. Like the shelltraider.
    Not 34 days. now you have taken 3 days so my island time will only last 26 days all in all.
    Thats far from 30 days Nafaru.
  • gavinfarms (US1)gavinfarms (US1) US1 Posts: 2,273
    edited 15.04.2015
    I think there is one really big, giant, huge problem with the update that happened this morning. The island was shortened by 4 days. I realize that normally the island has not been 33 days but 29 in total. However, there are people who have started out trying to solve the the three chapters precisely because there are a few extra days.......because they have learned that they (for whatever reason) have not been able to do it in the shorter time. For full disclosure, this does not include me. I will almost certainly finish without the extra days, but I have heard from a number of fellow farmers who started down the island path as direct result of finding the extra days. Maybe GGS never meant to do 33 days, but they did it, and it is just plain wrong to change that in the middle of the island event. People settle into a routine based on times of events. Changing those times mid-stream is just not an acceptable way to treat the event participants, who have spent lots of farm cash, and often gold.
  • JanePlayer06 (US1)JanePlayer06 (US1) US1 Posts: 108
    edited 16.04.2015
    I totally agree with Gavinfarms. The island time should not be changed during the event. We all make decisions and plan ahead based on the time that was given to us. There are some farmers now who will not be able to finish the island because of your goof. Dont make these farmers the victim. Also, Big Farm has made many changes in the past with updates. We are to accept them as facts and that they are correct. So when the date on the island was 33 days long, I thought that this was a change that was correct and that we are to accept. As the movie says 'so let it be written, so let it be done" So you made a goof, correct the time the next time the island comes, NOT in the middle of the current event. In the meantime, for the current island, change the time back to the 33 days that was originally started in the event
  • SirGeorge (US1)SirGeorge (US1) Posts: 354
    edited 16.04.2015
    Pingo42 wrote: »
    If the initial time allotment was a mistake, it should have been left as it was - NOT changed partway into the event. I did notice the duration was longer this time, but I also remember one time the island was longer than usual, so I assumed this would be the same thing. Players had no reason to assume the time shown was incorrect. We made our plans - and perhaps even invested gold - based on our projections of what we could accomplish in the time given. To reduce the time by 4 days partway into the event, serves no useful purpose. All it will do is annoy people. I for one am VERY annoyed by this arbitrary change!


    Well said.

    Even if this was an honest mistake why not just let it run as is? The timer should be left alone once the event begins. This is not the players fault, it's the game's programmers. They made the mistake, why punish the players?

    This is basic customer service. Step your game up.
  • Rusty Farmer (AU1)Rusty Farmer (AU1) AU1 Posts: 1,705
    edited 16.04.2015
    Suggestion: Have the island event about 45 days once a year, to give people a chance to actually finish it.
  • CM NafaruCM Nafaru Posts: 1,325
    edited 16.04.2015
    Hey everyone,

    unfortunately it was not possible to just leave the Island Farm event duration at 34 days and correct the Shell Trader event duration instead as we have a tight event schedule for the upcoming weeks and would run into trouble with such an unforseen extension.

    Again, we are very sorry that this display error occured and Timo and I have personally passed and emphasized your opinion on how the situation was handled so we can hopefully improve the situation if we get in a similar situation.

    This time, however, the error went unnoticed for too long and could not be solved in a very satisfactory manner due to time constraints. All we can do in this case is expressing a sincere apology to all of you.

    Thanks a lot for your understanding. <3

    Regards,
    Steffi

    PS: The event started on April 8th and will end on May 8th, bim9. ;)
  • Yakoska (US1)Yakoska (US1) Posts: 1,631
    edited 16.04.2015
    And it wasn't shortened 4 days... for those that keep saying it. If you count the hours on the shell trader, and the island... they are 72 apart. That's 3 days.

    -Y
  • Ria_ ()Ria_ () Posts: 280
    edited 16.04.2015
    It said 33 days and I think 9 hours when it started. The normal time is 29 days and some hours, it has changed to that. It is 4 days. If timer on shelltrader says something else maybe they changed that too.


    Edit: I'm ablosutely certain it was over 33 days 8 days ago. I commented it 8 days ago, I checked. Now it's 21 days. 21+8=29 33-29=4.
  • bim (SKN1)bim (SKN1) SKN1 Posts: 41
    edited 16.04.2015
    Thanks for your replay, Nafaru.
    Good to have the end date for the islandevent.
  • Griffith (INT1)Griffith (INT1) Posts: 768
    edited 16.04.2015
    Nafaru wrote: »
    Hey everyone,

    unfortunately it was not possible to just leave the Island Farm event duration at 34 days and correct the Shell Trader event duration instead as we have a tight event schedule for the upcoming weeks and would run into trouble with such an unforseen extension.

    Again, we are very sorry that this display error occured and Timo and I have personally passed and emphasized your opinion on how the situation was handled so we can hopefully improve the situation if we get in a similar situation.

    This time, however, the error went unnoticed for too long and could not be solved in a very satisfactory manner due to time constraints. All we can do in this case is expressing a sincere apology to all of you.

    Thanks a lot for your understanding. <3

    Regards,
    Steffi

    PS: The event started on April 8th and will end on May 8th, bim9. ;)

    correct me if I am wrong, but if Island was "Intended" to be 30 days, and we were "Supposed" to know that, then how was it ok that you decided island be 35 days once, and then decided island be 28 days another time?

    but ONLY this time was a mistake? and you guys ONLY noticed it after 1 WHOLE WEEK?
    come on I mean, even crappy excuses like "oops sorry we caught a cold for a week and couldn't fix it" are better than such replies like "It wasn't supposed to be so" or "it was not intended to be so".

    P.S. I agree with SirGeorge, even if it was a mistake by developers, why the players should be punished for it?
  • dakijdakij Posts: 5
    edited 17.04.2015
    I completely agree with Gavinfarms.
  • Isabel60 (US1)Isabel60 (US1) Posts: 6
    edited 17.04.2015
    I did the Island farm once before, and I thought to try it again..sorry I am not doing it again...1st the prices are exorbitant....(they are stupidly high)...and I am at level 71.
    Nafaru your excuses really are stupid we enjoy the game but do not enjoy being taken for a ride, you were better off saying the team had a hangover and made the mistake it would have been better taken, you screwed us....plain and simple...this is my last time injection gold on the island or playing it for that matter. TY
  • Gwendolen (US1)Gwendolen (US1) Posts: 1,268
    edited 17.04.2015
    Don't shoot the messenger! Nafaru can't help the mistakes the developers make, she is just the person who has the crappy job of relaying their messages to us, including the lesser nice ones.
  • Mina0o (INT1)Mina0o (INT1) Posts: 1,309
    edited 17.04.2015
    What I find so "funny" is how so many people, who get righteously upset when the game is full of bugs that affect their playtime negatively, get so upset when GGS finds and removes a bug that works in the players favour.

    It's a bit like when you lose something and get upset when no one returns it but at the same time think it's okay to just findi something and keeping it..

    Yes, GGS made a very unpleasant mistake and made themselves even more unpopular by fixing it. However, I can understand their reasoning. If there is a tight event schedule something will pop up maybe a day or two after the tropical farm closes they didn't really have a choice other than completely overload us with the events. And they would probably have gotten a load of crap for that from many players...

    Lastly:
    I actually want to give a thumbs up to the person(s) who made GGS aware of the faulty timer, it's nice to know that there are honest people out there! ^^
  • Ria_ ()Ria_ () Posts: 280
    edited 17.04.2015
    They always, always fix all the bugs that favour players. You don't need to compliment them for that. Even then it would have been OK to fix this if it was an obious bug, but it wasn't. We honestly though they meant to give more time. And since when have they been worried about overloading us?
  • Mina0o (INT1)Mina0o (INT1) Posts: 1,309
    edited 17.04.2015
    I didn't know I was complimenting GGS?
    I was complimenting the players that reported the bug. It was hardly their intention or fault what GGS decided to do and I really don't think that it's fair bashing on them like some seem to do.

    My point with bringing up GGS' reasons to fix the days was simply that I can understand it. Understanding something doesn't mean one likes it...
  • Ria_ ()Ria_ () Posts: 280
    edited 17.04.2015
    This does suggest you think we should've known we found something that wasn't ours.
    It's a bit like when you lose something and get upset when no one returns it but at the same time think it's okay to just findi something and keeping it..

    I feel tricked by GGS, that's the reason to be upset. Blaming the people that told them about trader time not beeing longer than island time is stupid, that we can agree. For all I know those people thought like me that it would be the trader time that was wrong, it's been fixed before (was the same as temp. farm time).
  • Kamilcom (GB1)Kamilcom (GB1) Posts: 1,499
    edited 17.04.2015
    Nafaru wrote: »
    Hey everyone,

    unfortunately it was not possible to just leave the Island Farm event duration at 34 days and correct the Shell Trader event duration instead as we have a tight event schedule for the upcoming weeks and would run into trouble with such an unforseen extension.

    Again, we are very sorry that this display error occured and Timo and I have personally passed and emphasized your opinion on how the situation was handled so we can hopefully improve the situation if we get in a similar situation.

    This time, however, the error went unnoticed for too long and could not be solved in a very satisfactory manner due to time constraints. All we can do in this case is expressing a sincere apology to all of you.

    Thanks a lot for your understanding. <3

    Regards,
    Steffi

    PS: The event started on April 8th and will end on May 8th, bim9. ;)

    Excuse me, that "all we can do" is just for lazy people. Otherwise you can reschedule, overload us with events, or at least offer valuable gift to players as a form of appology ....... to name just a few of the options. :) Not that it upsets me personaly, as I by now learned not to trust any game provider as they are generally not trustworthy businesses. But if they knew something about good customer service or responsibility, they would at least try to correct their mistakes at their own expense, not at the expense of players.
  • Griffith (INT1)Griffith (INT1) Posts: 768
    edited 17.04.2015
    @Moderators: just close or delete this thread already. (let someone else start another one if they wanted, I'm done with this)
    was it honestly just a bug that was noticed after 1 WHOLE WEEK? or was it intentional to force players to spend gold to make up for decreased time? who knows and who cares, it doesn't make any difference, such change in middle of this event just ruined many players plans and their invested dollars/gold, that's the only fact here.
    and if we ain't getting any compensation for that other than a crappy "sorry" then why waste any more of our breath fighting other players over it anyway.
  • Sabee6Sabee6 Posts: 32
    edited 18.04.2015
    I have had trouble with myIsland farm , from the start. with the money exchange & now when you build, it does not give you the thing for it, like I built a mango, & they said I still need one I give up.to many BUGS> NOT worked out.
  • lilyelite2lilyelite2 Posts: 4
    edited 18.04.2015
    well look at it GGS's way, now you'll have to spend more money on gold to get to where you had planned to be, no accident, all done for a reason. " Gold Purchases" , that's what this is all about. They can do whatever they want because they know we are all hooked on the game and most people buy gold to make their farms the best they can be.
  • Kamilcom (GB1)Kamilcom (GB1) Posts: 1,499
    edited 21.04.2015
    lilyelite2 wrote: »
    well look at it GGS's way, now you'll have to spend more money on gold to get to where you had planned to be, no accident, all done for a reason. " Gold Purchases" , that's what this is all about. They can do whatever they want because they know we are all hooked on the game and most people buy gold to make their farms the best they can be.

    Hooked? All? Hehe, I politely dare to disagree. :) The more they "cheat" on players, the less willing I am to buy any gold. And I think I'm not the only person where their "cheating" actually works against them. :)

    But if they offer responsible gamers friendly approach, with quality payed products, well, that's completely different ball game. I'm willing to pay for that. :)
  • CM NafaruCM Nafaru Posts: 1,325
    edited 21.04.2015
    Hey everyone,

    your feedback on the situation has been passed on to those in charge up until the last post and we will do our best to prevent timer mistakes from happening in the future. If they ever happen again, we will make sure to let you know asap.

    Since the discussion has been going in circles now and has led to conspiracy theories and smaller fights, I will close this thread now.

    Sorry again for the inconveniences this timer error has caused and thanks a lot for your understanding.

    Regards,
    Steffi
This discussion has been closed.