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Comments
the idea is great on paper, but I can already imagine the hundreds and hundreds of tickets complaining about "the skip feature not working anymore" because people disabled it by accident or by browsing through the options One golden rule for our game design is: Even if the game gets complicated in rules, try to keep the user interface as simple as possible for everyone. That's why we usually don't want to push all kinds of options and switches into the options menu.
BUT we're thinking about a way to "undo" accidental gold expenses (because no, we actually don't want to trick you into spending gold you don't want to spend ^^), it might take a few updates until we have something usable and final though.
Wauw, thát sounds like a totally awesomesauce update! Great that you all are thinking about it!!
It would actually make it much better for majority of the users. because space on the farms are really tight and i can bet at one time or the other everyone has used gold for skipping task they weren't even thinking of - most probably trying to select building next to it. Happened to me over 10 times since i have been playing.
This needs to be fixed. At least a confirmation button on the SKIP for Gold option won't make it "user unfriendly"
If you are having problems buying gold you will need to go to support and make sure you tell them as clearly as you can, what the problem is. Good luck.
That is the easiest way to prevent it. No undo required.
Because there would be cases where this would NOT be desirable, e.g. if you are a golder in a mission, that's an extra click every time you want to harvest.
I think your response is interesting as my original post is about an upgrade to a gold purchased special building. Since there are only a few buildings that require gold to upgrade (4), then it could be a simple process to add a "confirm upgrade" feature on these four buildings.
There are many people who have accidentally skipped production or building times with gold mostly because there is just no room for us to navigate the farm. It's incredibly easy to accidently skip a production of a building next to something you want to harvest.
I don't think these would be the people who would write the complaint tickets about "the skip feature not working anymore." Yet these are the majority of the people seeking solace in this forum who would embrace this feature. We're only trying to use our rarely bought or scrupulously saved gold in meaningful ways.
My personal story of losing gold was when my screen froze while loading up. I clicked and dragged the mouse around to try and get the page to load up. The page unfroze and suddenly I realized that my mine was upgrading; a huge 19,500 gold was gone. I freaked out because this was such a ridiculous accident and the mine is basically an unused structure since I rarely get mining tickets. I contacted Big Farm about my problem and I got back a message that said that all gold spending, whether intentional or accidental, is final and irreversible. Also a "we hope you will continue to play the game." I would LOVE to have any way of getting this mine reversed and my gold credited back if it could be done!
Awe - thank you Gamage, you're too sweet!
thanks. I know this has been talked about before but I just got hit with it again so I thought I'd bring it up. Otherwise this is a very fun game !
-e
Sorry to hear that Kristen38. As SirGeorge said above, many people have had this issue.
Farm safe
Post edited by Kat Nip: Merged posts, please use the edit button
I also put more space between my fields because that is where I skipped the most often.
before you give up, please consider writing a ticket to our support team I won't say they can help and give back all your gold (because they usually cannot, since you actively spent it - even by accident), but if you explain the situation, it's not impossible that you may get some help It's worth a try!
Greetings,
Timo
Tess
Latten, I appreciate you are trying to offer some help to Elingold. I did contact the support team about my loss in gold, which was 19500 accidently spent on upgrading the mine when all I was trying to do was get my game to load up when I logged in. I did not get any compensation, or reversal for the error. I was told no matter how gold was spent, it was permanent, an all sales are final explanation, and that was that. I really, REALLY hope that this could be reversed. I can't believe we can get a "are you sure" window when you want to demolish a patch of undergrowth, but we cannot get one for building upgrades requiring gold? I look forward to the day where we can contact GGS about accidental gold spending that is especially significant, such as Elingold's or my situation.
Happy holidays to you all.
thanks
-e