I think this has pretty well happened to lots of people. I have had to just slow down when clicking and I also moved my fields further away from each other as this is where it would happen a lot. Having something like this would definitely be a bonus!
the idea is great on paper, but I can already imagine the hundreds and hundreds of tickets complaining about "the skip feature not working anymore" because people disabled it by accident or by browsing through the options One golden rule for our game design is: Even if the game gets complicated in rules, try to keep the user interface as simple as possible for everyone. That's why we usually don't want to push all kinds of options and switches into the options menu.
BUT we're thinking about a way to "undo" accidental gold expenses (because no, we actually don't want to trick you into spending gold you don't want to spend ^^), it might take a few updates until we have something usable and final though.
BUT we're thinking about a way to "undo" accidental gold expenses (because no, we actually don't want to trick you into spending gold you don't want to spend ^^), it might take a few updates until we have something usable and final though.
Wauw, thát sounds like a totally awesomesauce update! Great that you all are thinking about it!!
That would be great! I stupidly was trying to donate wildflowers for the fairytale event and hit the "skip" button instead, and spent like 5 minutes banging my head on my desk. Having an "undo" button (or even a time period in which you could undo gold spending) would be fantastic and so user-friendly.
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i agree i accidentally used most of my gold today while doing a task in the fairytale event. i thought i was just looking to see how much it would cost to buy apples it should at least say are you sure before using gold.
I doubt they will add such a feature. This is a no-ad game which derives its only income from gold sales. One would expect them to try to sell as much of it as they can. Kinda scammy, I admit, but a better solution would be to simply add an "Are you sure you want to spend X gold on this?" feature. That way they still would have the chance to encourage players to use gold and at the same time avoid a mountain of CS tickets resulting from accidentally spent gold.
i don't get how would this confirmation button for skipping gold or undo button COMPLICATE the "user friendly" game?
It would actually make it much better for majority of the users. because space on the farms are really tight and i can bet at one time or the other everyone has used gold for skipping task they weren't even thinking of - most probably trying to select building next to it. Happened to me over 10 times since i have been playing.
This needs to be fixed. At least a confirmation button on the SKIP for Gold option won't make it "user unfriendly"
If you are having problems buying gold you will need to go to support and make sure you tell them as clearly as you can, what the problem is. Good luck.
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Why not simply ask to confirm the skip. At the moment, the instant you click on skip it is done. Why not ask if you really want to skip and then you have to confirm or cancel.
That is the easiest way to prevent it. No undo required.
Why not simply ask to confirm the skip. At the moment, the instant you click on skip it is done. Why not ask if you really want to skip and then you have to confirm or cancel.
That is the easiest way to prevent it. No undo required.
Because there would be cases where this would NOT be desirable, e.g. if you are a golder in a mission, that's an extra click every time you want to harvest.
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the idea is great on paper, but I can already imagine the hundreds and hundreds of tickets complaining about "the skip feature not working anymore" because people disabled it by accident or by browsing through the options One golden rule for our game design is: Even if the game gets complicated in rules, try to keep the user interface as simple as possible for everyone. That's why we usually don't want to push all kinds of options and switches into the options menu.
BUT we're thinking about a way to "undo" accidental gold expenses (because no, we actually don't want to trick you into spending gold you don't want to spend ^^), it might take a few updates until we have something usable and final though.
I think your response is interesting as my original post is about an upgrade to a gold purchased special building. Since there are only a few buildings that require gold to upgrade (4), then it could be a simple process to add a "confirm upgrade" feature on these four buildings.
There are many people who have accidentally skipped production or building times with gold mostly because there is just no room for us to navigate the farm. It's incredibly easy to accidently skip a production of a building next to something you want to harvest.
I don't think these would be the people who would write the complaint tickets about "the skip feature not working anymore." Yet these are the majority of the people seeking solace in this forum who would embrace this feature. We're only trying to use our rarely bought or scrupulously saved gold in meaningful ways.
My personal story of losing gold was when my screen froze while loading up. I clicked and dragged the mouse around to try and get the page to load up. The page unfroze and suddenly I realized that my mine was upgrading; a huge 19,500 gold was gone. I freaked out because this was such a ridiculous accident and the mine is basically an unused structure since I rarely get mining tickets. I contacted Big Farm about my problem and I got back a message that said that all gold spending, whether intentional or accidental, is final and irreversible. Also a "we hope you will continue to play the game." I would LOVE to have any way of getting this mine reversed and my gold credited back if it could be done!
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Please GGS give us an option to undo accidental spending of gold - I've just wasted some skipping my house upgrade when I should have been harvesting a chicken coop. It is very annoying to waste gold in this way.
To the goodgame Big Farm Tech workers- I and probably many other players that cannot afford to purchase gold would like window or something to pop up when spending gold. This has happened to me before and I always let it go, I have never contacted support about it, this time I am a bit upset since I lost over 500 gold by accidentally clicking on the fast forward arrow button. Maybe when spending gold there can be a pop up window asking Are you sure you want to spend -amount- of gold on -action-? Even if the pop up window only comes up when the amount of gold is over 100. I know this would be greatly appreciated by me and probably others as well. Thank you.
Sorry it happened to you too Kristen. This is probably the 80th thread created about this same topic. Unfortunately, at this time not much can be done. Farm safe, take your time and careful where you click.
Ack twice in two days i've hit the wrong button and spent a LOT of gold I didn't intend to spend. One was trying to harvest some eggs near a building that was in upgrade and I was a little off and it took about 1000.. then today I was contributing collections to our coop and accidentally hit the little shopping cart icon rather than the regular contribute icon.. so another 1000+ down the shoot for no reason (I had enough items to make the contrib). Not all of us have the greatest eyes and although I"m happy to buy some gold etc for the game I do not want to waste it on stupid things that I do not need. Please PLEASE put a confirmation whenever spending gold.
thanks. I know this has been talked about before but I just got hit with it again so I thought I'd bring it up. Otherwise this is a very fun game !
before you give up, please consider writing a ticket to our support team I won't say they can help and give back all your gold (because they usually cannot, since you actively spent it - even by accident), but if you explain the situation, it's not impossible that you may get some help It's worth a try!
It happened to me too. I would really appreciate a confirmation button as well. I spend some gold sometimes too, no problem but when it gets wasted it really bothers me.
before you give up, please consider writing a ticket to our support team I won't say they can help and give back all your gold (because they usually cannot, since you actively spent it - even by accident), but if you explain the situation, it's not impossible that you may get some help It's worth a try!
Greetings,
Timo
Latten, I appreciate you are trying to offer some help to Elingold. I did contact the support team about my loss in gold, which was 19500 accidently spent on upgrading the mine when all I was trying to do was get my game to load up when I logged in. I did not get any compensation, or reversal for the error. I was told no matter how gold was spent, it was permanent, an all sales are final explanation, and that was that. I really, REALLY hope that this could be reversed. I can't believe we can get a "are you sure" window when you want to demolish a patch of undergrowth, but we cannot get one for building upgrades requiring gold? I look forward to the day where we can contact GGS about accidental gold spending that is especially significant, such as Elingold's or my situation.
Happy holidays to you all.
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the first time I was playing zoomed out and forgot I could zoom in .. so the pay gold button was really close to the chickens. I was super careful a bunch of times but messed up that once. Then I said 'Elingold-- when they are that close ZOOM IN' .. so then I thought I'll never do that again. But then I went and did it again within the coop section I was just kicking myself.. the buttons are only about 5 mm away from each other.. grr. I did submit a support ticket but I don't expect to get the gold back. I do think a confirm dialog would be a very nice addition to this part of the game however.
thanks
Comments
the idea is great on paper, but I can already imagine the hundreds and hundreds of tickets complaining about "the skip feature not working anymore" because people disabled it by accident or by browsing through the options
BUT we're thinking about a way to "undo" accidental gold expenses (because no, we actually don't want to trick you into spending gold you don't want to spend ^^), it might take a few updates until we have something usable and final though.
Wauw, thát sounds like a totally awesomesauce update! Great that you all are thinking about it!!
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It would actually make it much better for majority of the users. because space on the farms are really tight and i can bet at one time or the other everyone has used gold for skipping task they weren't even thinking of - most probably trying to select building next to it. Happened to me over 10 times since i have been playing.
This needs to be fixed. At least a confirmation button on the SKIP for Gold option won't make it "user unfriendly"
If you are having problems buying gold you will need to go to support and make sure you tell them as clearly as you can, what the problem is. Good luck.
That is the easiest way to prevent it. No undo required.
Because there would be cases where this would NOT be desirable, e.g. if you are a golder in a mission, that's an extra click every time you want to harvest.
jaystarr2 @ us 1
Want to be part of a top-ranked co-op on the US1 server? Success Team is accepting applications RIGHT NOW! Click here to check it out!
I think your response is interesting as my original post is about an upgrade to a gold purchased special building. Since there are only a few buildings that require gold to upgrade (4), then it could be a simple process to add a "confirm upgrade" feature on these four buildings.
There are many people who have accidentally skipped production or building times with gold mostly because there is just no room for us to navigate the farm. It's incredibly easy to accidently skip a production of a building next to something you want to harvest.
I don't think these would be the people who would write the complaint tickets about "the skip feature not working anymore." Yet these are the majority of the people seeking solace in this forum who would embrace this feature. We're only trying to use our rarely bought or scrupulously saved gold in meaningful ways.
My personal story of losing gold was when my screen froze while loading up. I clicked and dragged the mouse around to try and get the page to load up. The page unfroze and suddenly I realized that my mine was upgrading; a huge 19,500 gold was gone. I freaked out because this was such a ridiculous accident and the mine is basically an unused structure since I rarely get mining tickets. I contacted Big Farm about my problem and I got back a message that said that all gold spending, whether intentional or accidental, is final and irreversible. Also a "we hope you will continue to play the game." I would LOVE to have any way of getting this mine reversed and my gold credited back if it could be done!
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thanks. I know this has been talked about before but I just got hit with it again so I thought I'd bring it up. Otherwise this is a very fun game !
-e
Sorry to hear that Kristen38. As SirGeorge said above, many people have had this issue.
Farm safe
Post edited by Kat Nip: Merged posts, please use the edit button
I also put more space between my fields because that is where I skipped the most often.
before you give up, please consider writing a ticket to our support team
Greetings,
Timo
Tess
Latten, I appreciate you are trying to offer some help to Elingold. I did contact the support team about my loss in gold, which was 19500 accidently spent on upgrading the mine when all I was trying to do was get my game to load up when I logged in. I did not get any compensation, or reversal for the error. I was told no matter how gold was spent, it was permanent, an all sales are final explanation, and that was that. I really, REALLY hope that this could be reversed. I can't believe we can get a "are you sure" window when you want to demolish a patch of undergrowth, but we cannot get one for building upgrades requiring gold? I look forward to the day where we can contact GGS about accidental gold spending that is especially significant, such as Elingold's or my situation.
Happy holidays to you all.
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thanks
-e