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Blocked farm

Why has a players farm been blocked? Support has not replied for 3 days. 

Comments

  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 4,718
    Have they had an auto reply?
    If not send it again.

    After an auto reply it takes up to 5 working days before there is a human response.

    If there is no reply by the end of Tuesday then if is time for them to follow up.

  • Rickrob (US1)Rickrob (US1) US1 Posts: 8
    I finally got an email after I sent 4 times. 

    Thank You so much as you always so helpful,
    Rick
  • Rickrob (US1)Rickrob (US1) US1 Posts: 8
    I am still blocked on my farm. I have not recieved an email yet. It has been almost 10 days blocked. Should I bug them again?

    Rick
  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 4,718
    edited 18.05.2023
    If you got an auto reply then yes.

    If you did not then start again,

    It normally takes 5 working days for human response.
    IE not Saturday and Sunday and Bank Holidays.
    Today is a Bank Holiday for them - Christi himmelfahrt. (Ascension Day)

    So you should have human response by Friday.

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