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Not enough horse shoes

The ship in the harbor is not giving the correct amount of horse shoes. I have cleared my browser twice and reloaded the game several times over the last 2 days. Is there something else I need to do? 

Comments

  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 4,718
    edited 31.10.2021
    Contact SUPPORT with as much information as you can and they will look in to it

    What you believe you should have received and what you did receive

    Supply screenshots too


  • Annala (US1)Annala (US1) US1 Posts: 3
    Thank you I will do that 
  • It has been like that since the last hotfix.

    Getting only a few each time the boat comes in.
  • !!!_6292382 (INT1)!!!_6292382 (INT1) INT1 Posts: 0
    edited 01.11.2021
    There is a wrong in the ship Programing
    Post edited by RosyStarling on
  • BugsBunnyBugsBunny Moderator, ModGreen Posts: 1,612
    There is a wrong in the ship Programing

    Hello @Rodytimo (INT1)

    Could you please elaborate further on what did you find wrong so that we'll be able to help you further?

    Normally if you are facing an error, logging out and logging in back, clearing cache etc would fix the error for you.


    Kind Regards,
    Bugs Bunny

  • Does not matter how much product you add the amount you receive is just a few hundred in the end.

    I was supposed to get 8000 and some but was only credited with around 300.

    It has been like this since last Thursday when you did the hotfix.
  • Kitty Reed (US1)Kitty Reed (US1) US1 Posts: 109
    I encountered same problem just now no wonder i don't i have enough horseshoes for training .
    Its time to stop breaking and try fixing . You  want us to buy gold ? Not if things don't get fixed .
    Getting 148 horseshoes instead of 5000 from the boat .
  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 4,718
    edited 01.11.2021
    Not get enough horseshoes from the boat has been listed as a bug now
  • Just Kar (US1)Just Kar (US1) US1 Posts: 340
    I reported the horseshoe shortage in a ticket on August 23, 2021 and still have that email. I received a very weak reply from GGS support. 

    I was told that if I used them to train my horses I have not had a loss. She also tried logging into my account to check but I was not informed anyone would be logging into my account and I was playing at the time.

    It's been 4 years at least with daily training that I never ran out. 

    This all started when they put a limit on the Fruit Sugar and took away toolboxes back in August but filling out a ticket did no good. 
  • ~ Butterfly ~ (US1)~ Butterfly ~ (US1) US1 Posts: 25
    edited 01.11.2021


    I received 215 horseshoes even though I filled all products fully.

    I should have received 8170 and this needs to be fixed.

    I can not train a horse on this little amount.

    This is a waste of products and I will not be filling my boat till this is fixed.

    Please look into this.




  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 4,718
    As I said above it is already acknowledged as a bug
  • GrammaLeah (US1)GrammaLeah (US1) US1 Posts: 611
    edited 03.11.2021
    I came to report this, but I see many others also have the same problem.
    None of my co-op is getting even 10% of the horseshoes they are supposed to receive.
    Not going to waste any more product on the ship until it is fixed.
    edit:
    I was supposed to get 1,556 and received 93.
    Post edited by GrammaLeah (US1) on
  • artful (US1)artful (US1) US1 Posts: 6,617
    I am adding my voice to the chorus. Even though I have earned several thousands of horseshoes each time the boat docks, my totals don't reflect that. Just by doing my normal limited training, my totals have shrunk substantially to the point that I'm training just once a day. Even though  it's been reported, I wanted to go on record. It would be helpful if we are compensated for this loss. Thanks.
  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    As I said above it is already acknowledged as a bug
    Would it be possible to have some sort of notification when this is fixed as otherwise I won't know when to start loading again. i have no intention of dumping goods for no return but there doesn't seem to be any way to tell that it is broken.
  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 4,718
    Yes, as soon as we know what is happening one of us will let you know


  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    Yes, as soon as we know what is happening one of us will let you know


    ty  :¬)
  • artful (US1)artful (US1) US1 Posts: 6,617
    Yes, as soon as we know what is happening one of us will let you know


    Thank you!
  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 4,718
    The real solution is still  being worked on

    IF you use the arrows to minimise the bottom 2 boxes and then maximise them you will get your full amount of horseshoes

    I have been assured this (unsatisfactory) workaround has been 100% reproducible

    I've only done it once so far myself but it did work


  • artful (US1)artful (US1) US1 Posts: 6,617
    The real solution is still  being worked on

    IF you use the arrows to minimise the bottom 2 boxes and then maximise them you will get your full amount of horseshoes

    I have been assured this (unsatisfactory) workaround has been 100% reproducible

    I've only done it once so far myself but it did work


    I'm not sure this is the only problem, Rosy. I often minimize the bottom two crates as a matter of course. My horseshoe count also has dropped significantly after not training my horses at all yesterday. Will give this a shot to see, though. Thanks!
  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    edited 06.11.2021
    The real solution is still  being worked on

    IF you use the arrows to minimise the bottom 2 boxes and then maximise them you will get your full amount of horseshoes

    I have been assured this (unsatisfactory) workaround has been 100% reproducible

    I've only done it once so far myself but it did work


    I just tried this and was still 480 short which I think was the top 4 boxes
    I would appear that this causes the bottom 2 boxes to reward correctly but still leaves the top 4 giving nothing.
    Which is better than it was thankyou Rosy

    Further thoughts -
    If I just fill the bottom 2 slots and only do 2 boats a day I will be able to do some training at least   :¬)
    Post edited by Uncle John (GB1) on
  • I have been shorted massive amounts of horseshoes.  The last time she ship arrived, I had 276
    horseshoes on hand ( and it should have been a lot higher except I was already being shorted).  I should have
    earned an additional 4,694 horseshoes which would have given me a new total of horseshoes on hand
    of 4,970 but after the ship sailed I only had 1,069 which is a shortage of 3,901 just for that one shipment. Is anything being done about this.  I think that I have probably lost tens of thousands of horseshoes.  I will start 
    using the maneuver suggested above, but this needs to get somebody's attention.


  • george3 (AU1)george3 (AU1) AU1 Posts: 411
    The real solution is still  being worked on

    IF you use the arrows to minimise the bottom 2 boxes and then maximise them you will get your full amount of horseshoes

    I have been assured this (unsatisfactory) workaround has been 100% reproducible

    I've only done it once so far myself but it did work


    It nearly worked instead of of missing 8000 horseshoes, tonight's boat was only down 1000, i contacted support once, still waiting on the 1st lot, maybe give boat & horse breeding away until it's fixed, if ever
  • LoriMac (US1)LoriMac (US1) US1 Posts: 1
    I want to go on record that I have been shorted my horseshoes for quite some time. I will no longer fill the boat or upgrade my horse.  Please find a fix and please reimburse all players for our missing horseshoes. Thank you.
  • Well in my case I have been shorted horse shoes by the boat and when I race you are suppose to have 3 times on each event meaning you race (when you pay) you pay 6 times and race 6 times.  Well it only lets me race 5 times and I pay 6 times and this has been happening for quite sometime and I really just thought well that is the way it is suppose to be until I chatted with a more someone that has played longer than me and was told no that is wrong that I was getting cheated so please look into this.

    Much appreciated,
    FarmerTAM 
  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    Yes, as soon as we know what is happening one of us will let you know


    @RosyStarling   Do I gather that this is now fixed ?

  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 4,718
    Oh yes ... sorry ... it was in the last News Bulletin ... should have posted here too

    apologies
  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    Oh yes ... sorry ... it was in the last News Bulletin ... should have posted here too

    apologies
    fyi @RosyStarling your News Bulletin thread appears to be broken again.  It is no longer displaying the yellow flash when there are new posts. (I thought you were all being very quiet lol)  
    This has happened before and the only solution has been to start a new thread (I helped WascallyWabbit investigate it the first time)
  • RosyStarlingRosyStarling Moderator, ModGreen Posts: 4,718
    Thanks John 


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