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Can't log in --- virus found

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Comments

  • RosyStarlingRosyStarling Moderator, Guest Posts: 4,718
    All threads on this topic have been merged

    One of us will get back to you as soon as possible
  • @Mee8 (AU1)  The Mods now know about the problem and are trying to get some answers for you. Hope you get back to your farm soon. I've been unable to login to the game many times in the past, so I know about the extreme panic that hits you.  ;)
    ep its frustrating. but ok. good to know i will be able to pla it ever. 
  • A lot of people are experiencing this issue. 

    It's related to Let's Encrypt's root certificate (DST Root CA X3) expiring within the last 24 hours. 

    Depending on your system you can have a search on google and see if there's any solutions to this. 


    ep i tried it but u know this is not expected from a game i have been trusting. have u faced this issue? can u pla the game?
    I'm experiencing the same issue right now and haven't been able to play for the last 17 hours or so. 

    Also, I'm fairly certain that this issue isn't related to the game, as it seems to only affects players who play via older operating systems. For example, my Mac that I play is 6-7 years old and doesn't have the latest updates. 

    EDIT: Just wanted to add that there's a LOT of websites that will now be "Not Secured" or potentially harmful etc due to this situation so it's not like this is ONLY affecting Big Farm
    i know. i too have a old laptop about 10 ears ago. windows vista. i know it was a certificate expire prob. just wanted the mods to know about it :)
  • Update I have spent all morning trying to find out why this has happend and I think it is because a certificate expired on my mac this morning its called DCT Root CA X3. So not sure what to do now. Maybe have to get someone in to try to fix this problem :(
    the prob is not from our side. the certificate has expired from their side. u cannot fix it. u can onl hope the renue the certificate and we can start without falling behind. kind of annoing as now we will fall behind in the leaderboard in dream world and island, etc, but its oka as a lot of people are facing this prob. the mods know about this so let's hope it starts soon
  • Its saying the connection is not private.
    shows me same
  • I will ask the team about this login problem.

    it sas error. some people sa change flad but i cannot load the page itself!! and also i don't wanna change the flag
  • Quad (AU1)Quad (AU1) AU1 Posts: 5
    I have had the same issue nothing to do with the game its because a certificate DST root CA X3 expired at 12.01 1st October.  I have searched and found a solution well works on my mac anyway. Go To finder, Go to apps, Go to utilites, go to keychain access, find DST Root CA X3, and mark as trust this certificate when using this app......worked for me even though it expired at 12.01 today 1st October 2021.
    Tried looking for DST Root CA X3 and it's no longer on my mac :disappointed:

    I'm honestly not sure on what I need to do lol
  • Quad (AU1)Quad (AU1) AU1 Posts: 5
    Well, I literally did nothing and now I can log in.

    Give it a whirl, friends

    @AnishSavkar (US1) @Mee8 (AU1) @vesper (INT1)
  • RosyStarlingRosyStarling Moderator, Guest Posts: 4,718
    Devs are on it

    All will be well 'soon'
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