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Comments
I will also try to look into solutions for you
Edited : Removed the part containing CS reply
Of course you are not doing any fraud, but fraud exists , and they have those measures to prevent this as much as possible
i tried looking online for you. but the only thing to fix it is to give the the info they want. and to message support and let them know that they should do more research on them that they are probably losing costumers just because of who they are using. a lot of other players with other games have had the same problem but looks like some of there games switched to different company. i also found a lot of complaints on the better business burrow website. so not sure you can get this fixed unless GGS contacts them for you and some how tells them you have been using the same card the whole time here. it worked for someone else but they were on a different game. so not sure GGS will do anything about it for you.
When they are handling payments there are a lot of legal procedures which has to be followed.