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Downtimes and Server Issues: The Thread - Part III

WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
edited 23.10.2019 in Official Announcements
Hello BIg Farmers,

If there will be a downtime, a hotfix, an unplanned server issue or other reasons why you won't be able to play, we'll (probably) post it in here. :smile:
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Comments

  • Short downtime planned tomorrow

    We'll perform a hotfix for all servers to fix the recent issue with the CC end reward.
    The hotfix will start at 10:15 CEST. 
    Estimated downtime would be ~30 min.
  • Dear Farmers,

    Due to unforeseen login issues, we've got to restart all servers within the next couple of minutes.

    The related maintenance will take 5 - 10 minutes overall.

    Cheers,

    Your Big Farm Team
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    You will have noticed a hot fix in progress   :|
    It is to fix an issue with the Combined Trader.
  • WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
    edited 11.11.2019
    There will be a hotfix shortly to fix the following issues:

    - Village fair 
     activity reward - An important part of the fix is that after the hotfix, activity rewards will be paid out, from the next one earned. - Unpaid rewards for the last two days will be compensated with a package & we will have more details about that later.

    -DW visual issue

    - Issue with the access to the DW

    ETA for the hotfix is 12:50 CET with a dowintime that ~ max. 30 min.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    There will be a hotfix today to fix the following issues:

    - Deco reward on the jackpot round of the Northern lights WoF not received
    - wrong decoration is rewarded at the 3rd tutorial quest of the Northern lights farm.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    Hi everyone,

    There is a hot fix ongoing to deal with the ML issue (of cooperatives who should not be in the league for this CC).
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    edited 02.12.2019

    The following issues will be fixed with the pending hot fix!
    • Northern Lights farm WoF issue
    • Masters League reward payout issue

    Edited to add:
    Please be aware that the hot fix is only to fix the problem with the Northern Lights WoF. It will not provided compensation for the decos lost.  
    Post edited by RowdyRac (FormerMod) on
  • There will be a downtime of approx ~15 minutes at around 15:30pm (CET) to run a server hotfix.
  • There will be a short downtime today (in fact it's started already) to fix a few issues.  You can read about them HERE.

    Downtime should only be 15-30 minutes.
  • As you can see, the small update/hotfix is starting soon & will last 10-20 minutes

    We will update and fix the following:
    • Chinese New Year update (changing a reward decoration)
    • Fix the issue with the max reputation points for CC

    Please note: The CNY will not be starting yet, the update is just ready for when it does start.
  • FuzzyBear (FormerMod)FuzzyBear (FormerMod) Guest Posts: 131
    edited 17.01.2020
    The candy farm currently has some candy caught in the machinery and is getting "Stuck" when loading.  They're working on cleaning out the confectionery now. :)
  • Apparently that candy has gummed up more than just the temporary farm!

    The server is being restarted to fix the start of the FHWE, which should start shortly after the server comes back up.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250

    There is a small hotfix incoming today at about 10:15 CET.
    Downtime is not expected to be long (max 30 minutes).
    The reason for the hotfix is to configure some of the in-game offers.

  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    For your information :smile:

    A hotfix was deployed about 2 hours ago  (no downtime) to address the following:

    • CNY - Activity rewards displayed as owned when you didn't win them yet
    • CNY - Chips earned through the slot are not deducted from chips needed for the next activity reward (Display Issue)

    Players who have been logged into their game since before the hotfix will need to reload the game to get the new client version.
  • WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
    edited 30.01.2020
    Update today:

    Current plan is to start with PreClient at ~12:30 and Global at ~13:00. This might be subject to change depending on some pending Bugfixes. The usual downtime of ~30min applies.

    We will post the Official announcement at approx 12:00pm CET
    Post edited by WascallyWabbit (FormerMod) on
  • Update postponed until further notice.
  • Update today:

    Current plan is to start with PreClient at ~10:30 and Global at ~11:00 (CET). The usual downtime of ~30min applies.

    Happy Farming!
    Your Big Farm Team

  • FuzzyBear (FormerMod)FuzzyBear (FormerMod) Guest Posts: 131
    edited 04.02.2020

    Hotfix Today (Tuesday, 4 Feb 2020 @ 08:30 CET)


    There is currently a hotfix planned for ~8:30 CET this morning that will include the following fixes:

    • The old Farm Management Tab will be activated only for the Candy Farm for the time being, and we will bring a proper Barn Dialogue with the Feb Update.
    • The exclamation marks on the offer icons will be also fixed and will appear only for the new offers.

  • There will be an Update tomorrow!

    We will start updating Pre-Client at 10:10 and globally at ~10:45am CET 
     ~30 min downtime is expected.

    The Update Official Announcement will be posted in the Morning
  • Hotfix Notes:


    The following bugs are going to be addressed in the Hotfix:

    * Nursery fixed
    * Dream World for INT Server will be fixed
    * Skip Tutorial button removed in the "wait until mill is finalized" step
    * Wildflowers in tutorial will be set to finished state when mill is done building
    * New accounts start with 15 extra cash
    * Loading issues when accessing the game through specific url

    Expected downtime is as usual, 30 minutes or less.
  • FuzzyBear (FormerMod)FuzzyBear (FormerMod) Guest Posts: 131
    edited 19.02.2020

    HotFix (19 Feb 2020 @ (around) 14:00 CET)


    There's going to be a short Hotfix today around 14:00 CET to fix a couple of issues:

    • Configuration for the Personal Prime Time offers
    • Configuration for the Personal offers
    This hotfix will not affect any event or game mechanics.

    Post edited by FuzzyBear (FormerMod) on
  • The Goldfish event is causing some issues with some servers and a hotfix is being run for that. The usual downtime ~30min expected
  • We just updated the client (without downtime) to improve the game performance. Please refresh your game and load the new client version slightly_smiling_face

    The current version is found on your login screen, and is currently:



  • There will be a downtime of ~30 mins for a hotfix related to some login & high CPU load issues.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    All servers are in maintenance right now to address the issues with the St Patrick's Day event.

    If the fix is successful and game performance remains stable, the event will be restarted.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    The following three servers from our community will be restarted at 14:00 CET (i.e. in approximately 15 minutes):   GB1,  IN1,  AU1.

    This is to fix the issue of there being cooperatives from these servers in the Masters League that should in fact not be participating in it this time.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    edited 18.03.2020
    And again, in about 5 minutes.  Hang on to your hats.


    Edit:  Postponed until 15:45 CET
  • There is currently a downtime for some basic server maintenance, normal services should resume soon :)
  • There will be a downtime of ~20 mins to fix the Swift Seeder issue - Currently planned for around 11am CEST, maybe a bit later.
  • Hotfix will be on INT at 11:45 CEST and the other servers at 12:05 CEST 
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