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Issues with Coop Chat & Messages

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  • Over the past 2 weeks, I have been having issues with my private messages changing subjects, errors when trying to open them from someone, locking up the game when writing to someone or not being able to hit send, and have tried logging out and back in to refresh, which helped until yesterday. Is anyone else having this issue?
  • Over the past 2 weeks, I have been having issues with my private messages changing subjects, errors when trying to open them from someone, locking up the game when writing to someone or not being able to hit send, and have tried logging out and back in to refresh, which helped until yesterday. Is anyone else having this issue?

    It's been happening for quite a while now and they can't pin down the cause. Refreshing usually helps. Not being able to hit send could mean you have included a bad word which there is a fairly long list of.

  • Kimmiecat (NL1)Kimmiecat (NL1) NL1 Posts: 939
    @WascallyWabbit

    When I open a new email, there is text in the subjectfield and in the textfield. When selecting the subject field, it does not clear the text that is already there. See red arrow.
    When you select the text field, that text does clear as soon as you select it.




    The text "Onderwerp invoer" has to be manually removed. In flash it cleared automatically (like it does for the text field)

    [email protected]   /   Member of the Dutch coop "Zeeuwsche Unie" 

     
  • Kimmiecat (NL1)Kimmiecat (NL1) NL1 Posts: 939
    edited 24.02.2019
    @WascallyWabbit

    When I open a new email, there is text in the subjectfield and in the textfield. When selecting the subject field, it does not clear the text that is already there. See red arrow.
    When you select the text field, that text does clear as soon as you select it.




    The text "Onderwerp invoer" has to be manually removed. In flash it cleared automatically (like it does for the text field)

    @Kimmiecat (NL1) How strange, it disappears for me, I tested on both Firefox & Chrome & it worked on both. If I do not type anything there after I have clicked & I click somewhere else, the text does come back, but that is just because you cannot send a mail with that field blank.

    Which browser are you using?
    @WascallyWabbit

    I use Opera as a browser since flash was stopped.
    Post edited by WascallyWabbit (FormerMod) on

    [email protected]   /   Member of the Dutch coop "Zeeuwsche Unie" 

     
  • Kimmiecat (NL1)Kimmiecat (NL1) NL1 Posts: 939
    edited 23.02.2019

    Kimmiecat (NL1) said:
    I use Opera as a browser since flash was stopped.

      @Kimmiecat (NL1) I have never tried Opera, so its possible that is a bug unique to that browser, if you have another browser you can test on to confirm that, that would be great & in the meantime I will report the issue.
     
    @[email protected]  I tried Chrome and Firefox......both  maintain the subject-text unless I manually delete it. So no difference to Opera.

    [email protected]   /   Member of the Dutch coop "Zeeuwsche Unie" 

     
  • SystemSystem Posts: 106,771
  • @Kimmiecat (NL1) I have moved this here, to keep better track of it.

    That sort of helps that you have the same problem on FF & Chrome, because they do not test on Opera, so if it was an Opera bug the advice would probably have been switch to a recommended browser. The techie elf has tested this and various other text areas in the game, in several languages, on both FF & Chrome and cannot reproduce it, everything works fine on the test server & as I said before it works on the live server for me on both browsers, so we need to find what is different for you. Do you know anyone else having the same problem?

    @everyone - Anyone reading this experiencing the same as Kimmie?


    Community Guidelines | GGS TOS | How to Clear your Cache |  Click to Contact Support

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  • JVD (US1)JVD (US1) US1 Posts: 2,746
    @WascallyWabbit the only time text does not disappear for me is when answering a message which I think has always been this way. when creating new message, the words "enter text" disappear when I click in subject box. Using Chrome.

    designed by Michiru (GB1)
    **Everything you want to know about Big Farm click HERE**



  • Kimmiecat (NL1)Kimmiecat (NL1) NL1 Posts: 939

    Kimmiecat (NL1) said:
    I use Opera as a browser since flash was stopped.
    @Kimmiecat (NL1) I have never tried Opera, so its possible that is a bug unique to that browser, if you have another browser you can test on to confirm that, that would be great & in the meantime I will report the issue.

    @WascallyWabbit I switched to chrome : same problem; I switched to firefox : same problem.

    [email protected]   /   Member of the Dutch coop "Zeeuwsche Unie" 

     
  • archerbob (AU1)archerbob (AU1) AU1 Posts: 531
    A message from GGS is an event that is currently unavailable...
  • MRG1 (US1)MRG1 (US1) US1 Posts: 1,553
    edited 10.05.2019
    I got that the other day too. Wasn't too concerned though, since I doubt GGS does anything with the feedback anyway.
    MRG1  (US1)
    Former avid player... and long-time Outlander fanatic




  • archerbob (AU1)archerbob (AU1) AU1 Posts: 531
    I cant even delete it, it's permanently in my inbox...
  • MRG1 (US1)MRG1 (US1) US1 Posts: 1,553
    Yeah it's stuck there as a permanent reminder that GGS ignores customer satisfaction surveys :D
    MRG1  (US1)
    Former avid player... and long-time Outlander fanatic




  • Artmaker (GB1)Artmaker (GB1) GB1 Posts: 1,495
    WHY does this keep happening????? Refreshing the page SOMETIMES fixes it, sometimes not.  Sometimes I have to do it repeatedly.
    And this is on all three of my farms.  UK US IN1. 
    This has also been a random bug for a VERY LONG TIME now.
    Can someone please actually fix it?



    See what I do when not playing silly games.
    http://ArtmakersWorlds.com
  • elb (GB1)elb (GB1) GB1 Posts: 100
    I have same isssue, also can't donate or collect rewards from boat at jetty
  • elb (GB1)elb (GB1) GB1 Posts: 100
    Refreshing a few times fixed it
  • Artmaker (GB1)Artmaker (GB1) GB1 Posts: 1,495
    elb (GB1) said:
    Refreshing a few times fixed it
    Yea, but why do we have to do that?  Something is buggy and needs fixing.   Has been for a long time.
    See what I do when not playing silly games.
    http://ArtmakersWorlds.com
  • debj (GB1)debj (GB1) GB1 Posts: 148
    I have this bug back too. can't do anything in the coop village as a result. 
    debj @ en 1
  • Learning the cache worked temporarily, but the next time I logged on - the problem was back again. Hard to be in a coop without being able to add collectibles.... or give sparkles, etc. 
  • Clearing the cache, sorry
  • Refreshing didn't work for me, and neither did restarting my computer. Shouldn't have to cache every time I play...

  • Data King (US1)Data King (US1) US1 Posts: 7,895
    Learning the cache worked temporarily, but the next time I logged on - the problem was back again. Hard to be in a coop without being able to add collectibles.... or give sparkles, etc. 
    Clearing the cache, sorry
    Refreshing didn't work for me, and neither did restarting my computer. Shouldn't have to cache every time I play...

    Have you tired a different browser yet? 

    https://community.goodgamestudios.com/bigfarm/en/discussion/173709/best-browsers-to-use-for-good-games#latest

     Need help check CrazyBigFarm
  • Artmaker (GB1)Artmaker (GB1) GB1 Posts: 1,495
    I use FIREFOX.    This is a game bug, one that has been around for a LONG time now.   It did this when I used a previous OS, on the flash version, and using safari.   Now I'm on a newer browser, html5 game, and I use firefox.  It's not a browser issue.  
    In fact, there are a LOT of occasional repeat bugs, glitches, etc.   THEY KNOW ABOUT THEM!
    Last time I posted a list, my post got deleted because "they know about them"   Don't fix issues, just sweep them under the rug.

    Here's a thought,
    Fix the game bugs. 

    See what I do when not playing silly games.
    http://ArtmakersWorlds.com
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